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Customer Service Associate interview
Q1. How would you handle a customer who is angry?
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Career Growth
2w (edited)
effortlesswinner
·
ex -
Smarten Spaces
Need help in deciding from the following offers
I have the following offers:
1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus
Position - manager
2. Infinite computer solutions - 30 lpa fixed
3. Deloitte - Still negotiating trying for 30-35 lpa
I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year.
Please let me know your insights.
Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.
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People also ask about Foundever's Customer Service Associates
Is Foundever a good place to work for Customer Service Associates?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.7 out of 5 from over 63 employee reviews, it's clear that most customer service associates have an average experience working at Foundever. Job Security holds the highest rating at 3.8, while career growth is rated the lowest amongst all factors at 2.9. Read reviews about job security and career growth on AmbitionBox.
Does Foundever pay their Customer Service Associates well?
According to AmbitionBox reviews, Foundever customer service associates rate their salary and benefits at 3.1 out of 5, based on 63 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Foundever's customer service associates salaries here and to read reviews specifically about salary and benefits at Foundever for customer service associates, click here.
How is the work culture at Foundever for Customer Service Associates?
Work culture at Foundever for customer service associates is rated 3.5 out of 5 by 63 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Foundever for customer service associates, click here.
How is the job security at Foundever for Customer Service Associates?
Based on 63 reviews on AmbitionBox, Foundever's customer service associates rate job security at 3.8 out of 5. This average rating suggests that while many employees feel reasonably secure in their roles, there may be some concerns or uncertainties. To read reviews about job security at Foundever for customer service associates, click here.
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Gender Based Ratings for Foundever Customer Service Associate
based on 57 reviews
Rated by 27
Women
Rated by 30
Men
Working Days for Foundever Customer Service Associate
based on 63 reviews
Rotational Shift
67%
Monday to Friday
20%
Alternate Saturday off
9%
Other
4%
Work Timings for Foundever Customer Service Associate
based on 63 reviews
Flexible timing
Strict (5.30pm - 2.30am)
Strict (7am - 4pm)
57%
7%
7%
29% employees reported other strict timings
Shift Timings for Foundever Customer Service Associate
based on 63 reviews
Night shift
Day shift
62%
38%
Business Travel for Foundever Customer Service Associate
based on 63 reviews
No travel
69%
Within city
23%
Within country
5%
International travel
3%
At
par with the average Customer Service Associate Salary in India
View more details
Office cab/shuttle
1 total
response
Job/Soft skill training
2 total
responses
Cafeteria
1 total
response
Retirement benefits
0 total
responses
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