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Foundever

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based on 1.9k Reviews

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Foundever Customer Service Associate Mumbai Reviews

based on 12 reviews

Updated 5 Dec, 2023

Overall Rating

4.8/5

How AmbitionBox ratings work?

Category Ratings

4.7

Job Security

4.7

Company culture

4.7

Work-Life balance

4.4

Skill development

4.3

Work Satisfaction

4.0

Salary & Benefits

4.0

Promotions/Appraisal

12 reviews found

Sort by: Popular

Customer Service Associate in Mumbai

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 23 Nov 2023

Likes

The work culture is balanced and job security

Dislikes

The food at the canteen

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 22 Nov 2023

Likes

Thanks to be a part of Foundever family workspace is really good ❤️

Dislikes

Rotational Shifts

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 05 Dec 2023

Likes

The work environment

Dislikes

Nothing as such

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 08 Sep 2023

Likes

Overall amazing experience. Supportive and helpful team. Sitel is the best place to start as a beginner. Fast growth and opportunities in this company.

Dislikes

There is nothing hate about this company, but needs to improve in hand salary.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 07 Nov 2023

Likes

Good Environment supportive colleagues

Dislikes

salary is very less

Work Details

Work days: Monday to Friday (Strict Timings)

Customer Service Associate in Mumbai

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 26 Feb 2023

Likes

Helpful Supervisors(some), colleagues and other staff. 5 days working which was great. flexible working conditions. No pressure at job. Loved the cafeteria

Dislikes

Some supervisors(especially women themselves) treat women very poorly and sometimes a little too much(as Jim once said Bu++ licker) in the workplace.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mumbai

Full Time

·

Banking & Finance Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 14 Apr 2022

Likes

No incentive even after promising

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Foundever.

Customer Service Associate in Mumbai

Full Time

·

Customer Service Professional Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

5.0

Company Culture

1.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

2.0

Work-Life Balance

posted on 02 Mar 2022

Likes

Overall good about company but pay

Discover interview dos and don'ts from real experiences

Customer Service Associate in Mumbai

Customer Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 26 May 2022

Likes

The team was excellent

Dislikes

Not really. I was very comfortable

Work Details

Great

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

4.0

Job Security

1.0

Work-Life Balance

posted on 30 Nov 2020

Likes

Good environment if you're working through office not wfh.

Dislikes

Very less salary even if you get promoted. When you resign you'll face the worst situation by being kept in dark about when you'll be allowed to leave. It's like you'll have to resign from this company then only look for different opportunity elsewhere.

Customer Service Associate in Mumbai

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 30 Apr 2021

Likes

Great and always to help colleagues

Dislikes

Poor management, lot of politics , no growth, no good surrounding for girls to work

Work Details

Very bad and stressful

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Inbound Process Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

4.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 23 Apr 2021

Likes

Work Culture,Ambience.

Dislikes

Should Improve Cafeteria Services.

Work Details

Work timings: Flexible Timings

Top trending discussions

View All

monstrouswatermelon

I recently graduated in 2024 with a Bachelor of Engineering degree in Computer Science and Engineering. I have secured a job as a Business Analyst at an eCommerce brand with a salary package of 4.5 LPA. Considering I graduated from a tier 3 college and got the job off-campus, is this a good package? What should I focus on next: skill development or switching skills? If I choose to skill up, how should I go about it? Should I join a course or pursue certifications? Additionally, I am curious about pursuing further studies—should I opt for an M.Tech or an MBA?

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Foundever Customer Service Associate Reviews by Locations

Foundever Mumbai Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 Foundever reviews submitted by Foundever employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Foundever is the right company for you. 56% of employees reported the...Read more

Home >
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Foundever Reviews >
Foundever Customer Service Associate Mumbai Reviews

Gender Based Ratings for Foundever Customer Service Associate Mumbai

based on 11 reviews

Rated 5.0 for Company Culture and 5.0 for Job Security

Rated 4.6 for Job Security and 4.5 for Work-Life Balance

Working Days for Foundever Customer Service Associate Mumbai

based on 12 reviews

Rotational Shift

56%

Monday to Friday

33%

Alternate Saturday off

11%

Work Timings for Foundever Customer Service Associate Mumbai

based on 12 reviews

Flexible timing

Strict (7am - 4pm)

Strict (8.30pm - 5.30am)

80%

10%

10%

Shift Timings for Foundever Customer Service Associate Mumbai

based on 12 reviews

Night shift

Day shift

50%

50%

Business Travel for Foundever Customer Service Associate Mumbai

based on 12 reviews

No travel

75%

Within city

25%

Foundever Customer Service Associate Salaries in Mumbai

based on 23 salaries

₹1.6 L/yr - ₹3.1 L/yr

8% less than the average Customer Service Associate Salary in India

View more details

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