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Foundever

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based on 2.1k Reviews

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Foundever Customer Service Representative Mumbai Reviews

Updated 8 Jan, 2025

Overall Rating

3.6/5

based on 19 reviews

Rating distribution

5

9 (47.4%)

4

5 (26.3%)

3

4 (21.1%)

2

0 (0%)

1

1 (5.3%)

Category Ratings

4.1

Job security

3.9

Skill development

3.7

Company culture

3.7

Work satisfaction

3.6

Work-life balance

3.3

Salary

3.1

Promotions

What employees say about Foundever?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

60% employees reported

Flexible timing

69% employees reported

No travel

56% employees reported

View more detailed insights

Gender based rating

4.4

Rated by Women

6 reviews

3.4

Rated by Men

12 reviews

Foundever is rated 3.6 out of 5 stars on AmbitionBox, based on 19 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with ... Read more

Foundever is rated 3.6 out of 5 stars on AmbitionBox, based on 19 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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Top Mentions in Foundever Customer Service Representative Mumbai Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

19 reviews found

Sort by: Popular

Customer Service Representative in Mumbai

Full Time

·

Enterprise & B2B Sales Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 08 Jan 2025

Likes

The experience was good

Company culture - Good

Dislikes

No

Work-life balance - Poor

Customer Service Representative in Mumbai

Full Time

·

Investment Banking, Private Equity & VC Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 03 May 2024

Likes

Great work culture

Company culture - Good

Dislikes

There is not much growth opportunity.

Work Details

Work policy: 2 days/week from office

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Mumbai

Full Time

·

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 01 Dec 2023

Likes

support from staff and superiors

Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

poor transport and food service in canteen

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Mumbai

Full Time

·

Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

3.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 11 Sep 2023

Likes

I was with Moneygram.you have job security,no work pressure

Salary - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

cafeteria and the tea and coffee machine

Work Details

Work days: Monday to Friday (Strict Timings)

Customer Service Representative in Mumbai

Full Time

·

Non Voice Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 21 Dec 2023

Likes

I like the opportunity given for skill development.

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent

Dislikes

The salary is so poor.

Customer Service Representative in Mumbai

Full Time

·

Back Office Department

4.0

posted on 03 Jan 2024

Overall Rating

Customer Service Representative in Mumbai

Full Time

·

BFSI, Investments & Trading Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Jul 2023

Likes

Awesome place to work i had an exciting journey with and i always all my collegues specialy Rizvi Sayyed my Team Leader and Stephen Patil my manager and i recommemd everyone

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No dislikes

Work Details

Work policy: Complete work from home in covid 19

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Foundever.

Customer Service Representative in Mumbai

Full Time

·

Back Office Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Jan 2024

Likes

Excellent work environment and work culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Na

Work Details

Work policy: Work from home if required report office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Representative in Mumbai

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 23 Apr 2022

Likes

Work culture depends on the kind of process one works for.

Dislikes

Management needs to look into certain policies. Even after serving notice of the said number of days in the offer letter, I still do not get my PACMAN incentives, so what is the point of serving notice if I cant get my dues (PCMN incentives)????

Salary - Poor
Promotions - Poor
Work satisfaction - Poor
Company culture - Poor

Customer Service Representative in Mumbai

Trainline Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 02 Jul 2022

Likes

Excellent

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

no dislike at all

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Mumbai

CUSTOMER SERVICE Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Sep 2019

Likes

Managers ,TL n Qap support

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Wo is rotational

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Customer Service Representative in Mumbai

Mgi Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

4.0

Promotions

5.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 06 Sep 2019

Likes

Great working with Sitel

Promotions - Good
Work satisfaction - Excellent
Company culture - Good
Work-life balance - Good

Dislikes

Nothing

Work Details

Customer service representative

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Representative in Mumbai

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 28 Jul 2019

Likes

Vice versa

Skill development - Excellent
Company culture - Excellent

Dislikes

Holiday's

Salary - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Poor

Work Details

Vice versa

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Representative in Mumbai

Chandivali Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 28 Sep 2019

Likes

Everything is good apart from salary..cons is paying less salay

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary

Salary - Poor

Work Details

Work timings: Flexible Timings

Customer Service Representative in Mumbai

back office Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

3.0

Skill development

1.0

Job security

1.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 28 Sep 2019

Likes

office environment

Company culture - Good

Dislikes

politics

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Friday (Strict Timings)

Customer Service Representative in Mumbai

CSR Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

4.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 26 Mar 2019

Likes

Teammates at sitel prefer food and e entertainment during their leisure time. Team leaders and coaches are approachable. Overall had a good time. Could have been more aware about different oppoortunities like SME and various other roles.

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Work-life balance - Excellent

Dislikes

Less knowledge regarding different roles.

Promotions - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Representative in Mumbai

Operations Support Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Dec 2018

Likes

Culture

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Customer Service Representative in Mumbai

Full Time

·

Non Voice Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 21 Dec 2023

Overall Rating

Customer Service Representative in Mumbai

Full Time

·

Back Office Department

1.0

posted on 25 Jan 2024

Overall Rating

Top trending discussions

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Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

Got a question about Foundever?

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Customer Service Representative Jobs at Foundever

Customer Service Representative

Mumbai

1-2 Yrs

₹ 2.75-3.5 LPA

Customer Service Representative

Mumbai

0-2 Yrs

Not Disclosed

More about working at Foundever

HQ - Miami, Florida, United States (USA)
BPO
5k-10k Employees (India)

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 19 Foundever reviews submitted by Foundever employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Foundever is the right company for you. 60% of employees reported the... working days at Foundever as Rotational Shift. 69% employees reported the work timings at Foundever as Flexible timing. Read more

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Foundever Customer Service Representative Mumbai Reviews

Foundever Customer Service Representative Salaries in Mumbai

based on 37 salaries

₹1.6 L/yr - ₹3.8 L/yr

13% less than the average Customer Service Representative Salary in India

View more details

Employee Benefits for Foundever Customer Service Representative Mumbai

Job/Soft skill training

1 total response

Cafeteria

1 total response

Retirement benefits

0 total responses

Office cab/shuttle

0 total responses

View All

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