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IntouchCX Customer Success, Service & Operations Department Reviews

Updated 13 Mar, 2025
Overall Rating
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2.9/5
based on 1.1k reviews

Rating distribution

Category Ratings

2.8

Skill development

2.7

Company culture

2.7

Salary

2.7

Work-life balance

2.7

Work satisfaction

2.5

Job security

2.4

Promotions

What employees say about IntouchCX?

Insights from employee reviews on AmbitionBox

Workplace insights

Work from office

Work from office

51% employees reported

Rotational Shift

Rotational Shift

71% employees reported

Flexible timing

Flexible timing

46% employees reported

No travel

No travel

69% employees reported

Gender based rating

3.0
female

Rated by Women

337 reviews

2.9
male

Rated by Men

719 reviews

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2.9
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2.8
 • 46 Reviews
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Top Mentions in IntouchCX Customer Success, Service & Operations Department Reviews
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1.1k reviews found

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Top IntouchCX Interview Questions

Q1. How important customers satisfaction means to you?
Q2. What is customer service, conversation with customer, tell about Hyderabad

Get interview-ready with top interview questions

View all 56 questions
Q3. What are WFM tools you worked on
Q4. What do you know about ecommerce?
Q5. What do you know about customer service?

Read IntouchCX Reviews based on designations

2.9
 E Support Officer

 (231)

2.7
 Senior E Support Officer

 (102)

2.9
 Senior Consultant

 (49)

2.7
 Customer Support Executive

 (48)

3.0
 Team Lead

 (45)

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People also ask about IntouchCX's Customer Success, Service & Operations Department

Is IntouchCX's Customer Success, Service & Operations Department a good place to work for?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.9 out of 5 from over 1.1k employee reviews, it's clear that most employees have a below average experience working at IntouchCX's Customer Success, Service & Operations Department. Skill development holds the highest rating at 2.8, while career growth is rated the lowest amongst all factors at 2.4. Read reviews about skill development and career growth on AmbitionBox.
Does IntouchCX's Customer Success, Service & Operations Department pay their employees well?
According to AmbitionBox reviews, IntouchCX's Customer Success, Service & Operations Department employees rate their salary and benefits at 2.7 out of 5, based on 1.1k reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about IntouchCX's Customer Success, Service & Operations Department salaries here and to read reviews specifically about salary and benefits at IntouchCX's Customer Success, Service & Operations Department, click here .
How is the work culture at IntouchCX's Customer Success, Service & Operations Department?
Work culture at IntouchCX's Customer Success, Service & Operations Department is rated 2.7 out of 5 by 1.1k employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IntouchCX's Customer Success, Service & Operations Department, click here .
How is the job security at IntouchCX's Customer Success, Service & Operations Department?
Based on 1.1k reviews on AmbitionBox, IntouchCX's Customer Success, Service & Operations Department employees rate job security at 2.5 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IntouchCX's Customer Success, Service & Operations Department. To read reviews about job security at IntouchCX's Customer Success, Service & Operations Department, click here .
Is work from home available at IntouchCX's Customer Success, Service & Operations Department?
According to AmbitionBox, 14% of IntouchCX's Customer Success, Service & Operations Department employees work from home permanently, 51% work from the office, and 35% follow a hybrid model, based on 202 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.
How do I get a job at IntouchCX's Customer Success, Service & Operations Department?
To get a job at IntouchCX's Customer Success, Service & Operations Department, start by browsing the current open positions here and apply for roles that align with your skills and interests. It’s crucial to tailor your resume and cover letter to highlight relevant experience. Additionally, research top IntouchCX interview questions and practice your responses to prepare thoroughly.

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E Support Officer
731 salaries
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₹1.5 L/yr - ₹4.5 L/yr

Senior E Support Officer
404 salaries
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₹1.9 L/yr - ₹5 L/yr

Senior Consultant
195 salaries
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₹3.2 L/yr - ₹5.5 L/yr

Team Lead
187 salaries
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₹2.5 L/yr - ₹8.2 L/yr

Customer Support Executive
139 salaries
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₹1.5 L/yr - ₹4.3 L/yr

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