IntouchCX Customer Success, Service & Operations Department Reviews

Likes

Here HR department is cool, you can work with fake experience, give them some money. I made several complaints but of no use.

Dislikes

Never seen HR department so lazy, they don't take any actions against illegal activities. Maybe they are incompetent for the job.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Top management here are poison. they don't value talent they have their own perception and they keep on believing that.

Dislikes

Top Management here are poison. They don't value talent they have their own perception and they keep on believeing that.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary on time ( even I laughed while writing this but I think it's serious)

Dislikes

If you think this situation cannot get even worse, the company will take it as a challenge! Split weekoffs - 6th day incentives are chump change Need to change company name as PIP 247 they can remove you with in 2-4 weeks or less If needed when January starts Use and throw. No human values

Work Details

Work policy: With reason you can get Work from home.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

It’s Peaceful To Work, The Boss Is Very Kind And Joyful So, It’s Really Good!

Dislikes

The Dislikes I Would Say The Working From Office Because The Office Is Really Far From My Place So Hopefully The Give Cabs From Routematic But Still It’s A Headache To Go Up And Down From My Place.

Work Details

Work policy: First When I Joined It Was Work From Home, After Couple Of Months They Said To Work From Office Permanently.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

There is nothing which I like in intouchcx, because of intouchcx my life and my health has ruined, too much stress, work pressure, favouritism, politics in the process, I worked for 1.5 years in intouchcx in this duration of time, i got several diseases because of stress, work pressure, no breaks, 5 hours we use to sit in one place,much more, acoording to me please do not join companies like intouchcx where employees treated as dogs....Read More

Dislikes

I recommend not to join intouchcx if your body does not accept all this kind of stress

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I loved my Job and Was able to resolve Issues.

Dislikes

Lot of Partiality was shown by the Team Leaders in GSD Process. Lack of motivation and encouragement. No training was provided . More tasks are been assigned but leniency is not shown . Leaves are not been given. More work pressure are forced on innocents. Catapult is a tool which they use to show their revenge.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Like every other workplace met a few friendly and encouraging team member.

Dislikes

The company is not at all employee friendly with the worst culture. The hr team and higher management participates in all the event organised by them and they are only part of it. Appreciation and recognition does not reach to the frontline. Once you are promoted, they will make you cry to documents in written. No flexibility to work with everything micromanaged. No consideration to factors like health and family. You are expected to work on weekend without any extra numeration....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

No much work load, can do it with ease. However, there are other complicated LOB's. Huge internal politics with good friendly environment. Work atmosphere and etiquette needs to be changed. Hiring is pathetic and the best is yet to come.

Dislikes

No proper salary hikes/ appraisal's will be given or rated as per the performance/ process. Will be promised to get promoted for the higher levels, nothing but a smart move from the superiors. Initially, everything went well, later got to know the true colours of the company. Outsider's are more valued than the employees working since year's within the company.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I have joined as a fresher here but it is my one best experience. I am enjoying my job and the best support from my manager and team leads. I would strongly recommend people to join this company if they need a good opportunities for future.

Dislikes

The only thing I don't like is the salary 😔.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Hiring and Firing constantly. Unnecessarily redeployment. QA and SME doesn't have good knowledge on process. Sudden company policies comes into picture when they want to fire some one.# ZERO job security.Promitions will be given to girls whom they like with no interviews especially for Internal job posts. When system fails you should blame management not the agents but here in this company only agents problem.Salary deducts no one there to clarify. Difficult to reach out to HR when we are in need... No fair process to terminate employees. They can train existing employees instead of hiring new employees and giving them training.waste of time.. Literally management is betraying client Samsung for over the years.Still looking for solutions instead of permanent fix with in the process.Not giving proper training initial stages....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

You will get the promotion quickly if you are a performer and you should have a great bonding with the managers

Dislikes

Work life balance is worst, Nothing to learn only work like robot

Work Details

Work policy: After 3 months you will get wfh for 6 months

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.