HCLTech Senior Customer Support Executive Reviews

Likes

I am truly telling I don't like anything about HCLTech still regretting why I have joined here.

Dislikes

Worst management ever. There will be no hike , promotions. Baised Managers will ruin our work life.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I liked that the work environment is not toxic. We can go for a walk in the break time to refresh the mind.

Dislikes

I don't like the timings of the shift here. 10hours shift + 3hrs travel time. And according to the shift time and work load salary is very less than expected.

Likes

Company culture is good. Secure Job.

Dislikes

There's no work life balance, no proper hike, no promotions. Even if you get promotion you won't get much increment in salary, There is no shift allowance even for night shifts.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I joined in as a fresher and this company turned out to be a nightmare for me

Dislikes

There is nothing to like about this company . No work culture , no growth , minimum salary is given just to hang you by a thread . Employees are being exploited in the name of company policies.

Work Details

Work policy: We need to ask for WFH and it depends on manager if he approves it

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Hybrid WFH Good learning opportunities for presales Skill development Good Managers

Dislikes

Poor Work life balance Forced to work overtime and on weekends Compensatory off not given Poor appraisal system Very poor salary

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves International Travel, Travel Within Country.

Likes

No work pressure out side of your shift. Hybrid model to go to office.

Dislikes

1. Less number of team members leading to high work pressure during peak hours. 2. Unable to get expected leaves due to less number of team members. 3. Working in 5 different shifts as required by the team. Sometimes different shifts in the same week as well. 4. What is salary hike? never heard of it.

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing is good

Dislikes

There process is very bad and they pressure rised so much for work and manager and every senior team are playing so much politics and there management are not able to understand the value of employees and they are using the post power for itself satisfaction it's very bad company don't come.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

If RM is good so I will able and to survive else entirely is worst

Dislikes

No, I will not recommend to anyone, completely discount , no job Security, HR process is complety on toss after 3 years they started working on BGV for existing emp worst HR process

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

The plus with HCL is like if you are lucky and get a good client/project you can have a good work life balance.

Dislikes

Their are multiple cons in the company - 1. They will deduct money from your salary unnecessarily in the name of variable which they say is rating based. I personally never got less than 9/10 in quarterly ratings but still they used to deduct around 60% from EPB. 2. Zero hikes / No promotions. In my almost 2 year career no hikes happened. 3. It is top heavy company. There are 2-3 key people in every project who decides the fate of others. Full of egoistic people in management....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing as such.. Just they provide peanuts salary on time and have lucrative infrastructure.

Dislikes

Bare minimum salary hikes. No promotion. Office politics too much. No job security, once you are in bench or rollout from project, your job will be in danger. Work life balance is pathetic... If you are working in support project they can call you anytime despite your shift gets over.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Giving good salary during joining

Dislikes

1. Working Style 2. No support or collaboration with different team 3. Zero support from boss 4. Poor Appraisal 5. Once you are on bench(no project), they will treat badly 6. Zero HR support. Even HR don't know about company policy.

Work Details

Work policy: Less than 1 day/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Nothing its normal like other mnc

Dislikes

1.worst culture 2. Hr never consider your point they will listen the manager point 3.they don’t care about your carrier 4.no hike for 4 years continued 5.taxic people’s are sitting on top management

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing which I liked

Dislikes

It logistics team provide some low grade olx laptops followed by itfo who never be able to fix laptop issues they just do some basic troubleshooting and give the laptop back to employees there is another one connect team who closes tickets immidiatly after raising it, it’s a chain of activities that needs to be done even after that they don’t replace your laptop. Someone should look at their Helpdesk process to improve employee experiences...Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

If you get a good project or onsite which is very very tough unless you settle for mediocrity.

Dislikes

Late night calls Whole day calls Unskilled team members Uninterested manager Underpaid Overworked Disrespectful work culture

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Hybrid Work culture Project shift there depends on current RM approval

Dislikes

Hike not that much satisfied Upskill and growth not that much expected it may depends on project to project

Work Details

Work policy: Monthly once WFH 2-3 Days

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Every thing is good

Dislikes

They have vendor partner Sureminds Solutions... Plz dont give them work they are fraud company hiring contrat candidates with fake doc and share fake bgv to hcl

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.