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Filter reviews by HCLTech Senior Customer Care Officer Reviews
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3 reviews found
Senior Customer Care Officer in New Delhi
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
Dislikes
Salary increment is not good.
- Salary - Poor
- Promotions - Poor
Senior Customer Care Officer in Chennai
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Ambience
Dislikes
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings: Strict Timings
Senior Customer Care Officer in Noida (N4)
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Our job is secure in pandemic situation, we are working from our respective places which is blessing now a days..... Also on regular basis we receive SMS to fill the health form to let our company know about our health conditions, they also have an emergency contact number to call for critical condition.
- Salary - Excellent
- Skill development - Good
- Job security - Excellent
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
I had some issues but after the way they supporting us in the covid-19 situation. Everything is good for me now. Only I wish to have a salary increment.
Work Details
Incredible
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
What people are saying about HCLTech
Similar Designation Reviews
Deputy Manager in Noida
Full Time
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It depends on project and client you are having. If your client is good your life is good else vice versa. HCLTECH has good infra and flexibility in working hours.
- Work satisfaction - Good
- Work-life balance - Excellent
Dislikes
1st thing is increment, they follow minimum increment rule. Retention policy of HCL is worst, it's sort of trap. HRs and backend team not accessible and they are good for nothing. Policy are not employee centric. Variables are not paid in full and increment gets delayed by 6-10 months which is total waste
- Promotions - Poor
- Company culture - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Quality Analyst in Chennai
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I am truly telling I don't like anything about HCLTech still regretting why I have joined here.
Dislikes
Worst management ever. There will be no hike , promotions. Baised Managers will ruin our work life.
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Process Associate in New Delhi
Full Time
Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I liked that the work environment is not toxic. We can go for a walk in the break time to refresh the mind.
- Salary - Good
- Skill development - Excellent
- Job security - Excellent
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
I don't like the timings of the shift here. 10hours shift + 3hrs travel time. And according to the shift time and work load salary is very less than expected.
Process Associate in Noida
Full Time
Finance Department
Overall Rating
Category Ratings
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Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
I joined in as a fresher and this company turned out to be a nightmare for me
Dislikes
There is nothing to like about this company . No work culture , no growth , minimum salary is given just to hang you by a thread . Employees are being exploited in the name of company policies.
- Salary - Bad
- Skill development - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: We need to ask for WFH and it depends on manager if he approves it
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Deputy Manager in Bangalore / Bengaluru
Full Time
BD / Pre Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Hybrid WFH Good learning opportunities for presales Skill development Good Managers
- Skill development - Good
- Promotions - Good
Dislikes
Poor Work life balance Forced to work overtime and on weekends Compensatory off not given Poor appraisal system Very poor salary
- Salary - Poor
- Work satisfaction - Poor
- Company culture - Poor
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves International Travel, Travel Within Country.
Analyst in Chennai
Full Time
Operations Support Department
Overall Rating
Category Ratings
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Skill development
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Company culture
Work-life balance
Likes
No work pressure out side of your shift. Hybrid model to go to office.
- Job security - Excellent
Dislikes
1. Less number of team members leading to high work pressure during peak hours. 2. Unable to get expected leaves due to less number of team members. 3. Working in 5 different shifts as required by the team. Sometimes different shifts in the same week as well. 4. What is salary hike? never heard of it.
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Work-life balance - Poor
Work Details
Work policy: 3 days/week from office
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Senior Analyst in Noida
Full Time
IT Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing is good
Dislikes
There process is very bad and they pressure rised so much for work and manager and every senior team are playing so much politics and there management are not able to understand the value of employees and they are using the post power for itself satisfaction it's very bad company don't come.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Operations Manager in Mumbai
Full Time
Hardware Department
Overall Rating
Category Ratings
Salary
Skill development
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Promotions
Work satisfaction
Company culture
Work-life balance
Likes
If RM is good so I will able and to survive else entirely is worst
Dislikes
No, I will not recommend to anyone, completely discount , no job Security, HR process is complety on toss after 3 years they started working on BGV for existing emp worst HR process
- Salary - Bad
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Senior Analyst in Chennai
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
If you are willing to learn and stay patience to grow then it is recommended.
- Job security - Good
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
Depends on the project - 😉 Supportive colleagues - Rare Team coordination - very few teams
- Skill development - Poor
- Promotions - Poor
- Company culture - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Deputy Manager in Bangalore / Bengaluru
Full Time
Service Delivery Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Infrastructure is good
Dislikes
Management and Manager is not supportive and not good hearted.... Biased environment. Recommended not to join this HCL tech
- Salary - Bad
- Skill development - Poor
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Poor
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Other HCLTech Reviews
Tech Lead Software Engineer 3 in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
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Work satisfaction
Company culture
Work-life balance
Likes
Nothing its normal like other mnc
Dislikes
1.worst culture 2. Hr never consider your point they will listen the manager point 3.they don’t care about your carrier 4.no hike for 4 years continued 5.taxic people’s are sitting on top management
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Consultant in Hyderabad / Secunderabad
Full Time
IT Consulting Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing which I liked
Dislikes
It logistics team provide some low grade olx laptops followed by itfo who never be able to fix laptop issues they just do some basic troubleshooting and give the laptop back to employees there is another one connect team who closes tickets immidiatly after raising it, it’s a chain of activities that needs to be done even after that they don’t replace your laptop. Someone should look at their Helpdesk process to improve employee experiences...Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within Country.
Solution Architect in Pune
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
If you get a good project or onsite which is very very tough unless you settle for mediocrity.
Dislikes
Late night calls Whole day calls Unskilled team members Uninterested manager Underpaid Overworked Disrespectful work culture
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Data Analyst in Chennai
Full Time
Data Science & Machine Learning Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Hybrid Work culture Project shift there depends on current RM approval
Dislikes
Hike not that much satisfied Upskill and growth not that much expected it may depends on project to project
Work Details
Work policy: Monthly once WFH 2-3 Days
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Talent Acquisition Executive in Bangalore / Bengaluru
Full Time
Recruitment & Talent Acquisition Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Every thing is good
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
They have vendor partner Sureminds Solutions... Plz dont give them work they are fraud company hiring contrat candidates with fake doc and share fake bgv to hcl
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Software Engineer in Vijayawada
Full Time
Quality Assurance and Testing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Company culture - Good
Dislikes
hikes and promotion are given after 9-12 months from the completion of appraisal. even if you get salary hikes, they are very low and below the market standards even if you get the highest rating. and the the hike or promotion effective is from after the 6 or 9 months of appraisal completion date which is a loss for the employee.
- Salary - Poor
- Promotions - Poor
Work Details
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Customer Service Manager in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Yes job security is there, but the work culture is not upto the mark, you need to find relevant people for your doubts to get clarified.
- Job security - Excellent
Dislikes
Work life balance is miserable, specially if you are working in US shift, the timings of the shift shall make your daily routine puncture.
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work policy: It works as 2 weeks work from office and 2 week work from home.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Associate Manager in Noida
Full Time
Procurement & Purchase Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Their is nothing to like as such in HCL technologies as most companies provide same facilities in and out.
Dislikes
The worst disastrous working culture I have ever seen in HCL people are least bothered about employee sentiments. Verizon project is good but the management is worst they don't know how a process is run.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Senior Customer Service Representative in Noida
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Only thing is timely salary.
Dislikes
Promotion is only for bootlickers, salary growth is negligible, work life balance is worst, managers are not worthy, useless and without any skills as they were bootlickers of earlier managers.
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Senior Technical Lead in Bangalore / Bengaluru
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
It has various projects, so you don't have to worry about it. If you are keep updating yourself with your skills set. You'll always get the work.
- Salary - Good
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
Hike and appraisal, it never happened on time and didn't get updates about the delay, sometime it delayed for 9 months also and got hike very less like 1-3% even if you are top performer. It's all clients centric, so no one will be there to defend or protect you if client doesn't like for any reason. Managers are just puppet of client and higher management. Training and course will be pushed to you and no one will consider that if you are completely occupied in your work . It comes in ad-hoc based and you have to complete it in time by doing it in night and in weekend sometime. Management will push you for new idea and lead generation and despite considering the nature of project it is considered as a mandatory activity to do otherwise your appraisal will get impacted. It has 10-15% variable which hardly 1% people are getting in full. Earlier monthly variable was getting full but later that also made with rating based and you will never get 100% as you can't add idea and lead generation always....Read More
Work Details
Work policy: It depends upon the project, mine is WFH so far. But most of the people going 3days per week.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
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AmbitionBox has 3 HCLTech reviews submitted by HCLTech employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if HCLTech is the right company for you.- Home >
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