Add office photos

Employer?

Claim Account for FREE

Genpact

3.8

based on 32.7k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Company Overview

Associated Companies

Company Locations

Genpact Customer Service Executive Reviews

Updated 29 Mar, 2025

Category Ratings

4.5

Job Security

4.3

Skill Development

4.2

Company Culture

4.1

Work-Life Balance

4.1

Work Satisfaction

4.0

Salary

4.0

Promotions

What employees say about Genpact?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

42% employees reported

Flexible timing

70% employees reported

No travel

58% employees reported

View more detailed insights

Gender based rating

4.1

Rated by Women

10 reviews

4.2

Rated by Men

21 reviews

Genpact is rated 3.8 out of 5 stars on AmbitionBox, based on 33 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the ... Read more

Jobseekers also viewed

TCS Reviews

3.7

• 92.9k reviews

Accenture Reviews

3.8

• 58.7k reviews

Wipro Reviews

3.7

• 54.8k reviews

Cognizant Reviews

3.7

• 52k reviews

Capgemini Reviews

3.7

• 43.6k reviews

33 reviews found

Sort By: Popular

Customer Service Executive in Hyderabad / Secunderabad

Business Process Outsourcing Department

5.0

posted on 12 Mar 2022

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

What people are saying about Genpact

View All

excitingshark

works atGenpact

Hi everyone, What is the average salary range for Analyst L2 role at Sanofi? Also what are the potential perks and bonuses Sanofi offers to candidates who are relocating to Hyderabad?

Analyst Salary at Sanofi

10-12 LpA

12-15 LpA

15 - 18 LpA

2 participants.poll closed

Got a question about Genpact?Ask anonymously on communities.

Customer Service Executive in Kolkata

Customer service executive, accountant, developer Department

5.0

posted on 14 Aug 2022

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Read Genpact Customer Service Executive Reviews based on locations

You are reading trusted reviews. Keep reading to find out more about Genpact.

Discover interview dos and don'ts from real experiences

Customer Service Executive in Gurgaon / Gurugram

Business Process Outsourcing Department

5.0

posted on 15 Jun 2020

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Claim your company page and respond to reviews as an employer.

Contribute & help others!

You can choose to be anonymous

Top Rated Mega Company - 2024

Top Rated Company for Women - 2024

Top Rated IT/ITES Company - 2024

HQ - New York, New York, United States (USA)

IT Services & Consulting

50k-1 Lakh Employees (India)

Public

Financial Services

EdTech

People also ask about Genpact's Customer Service Executives

Is Genpact a good place to work for Customer Service Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.2 out of 5 from over 33 employee reviews, it's clear that most customer service executives have a positive experience working at Genpact. Job Security holds the highest rating at 4.5, while salary & benefits is rated the lowest amongst all factors at 4.0. Read reviews about salary & benefits on AmbitionBox.

Does Genpact pay their Customer Service Executives well?

According to AmbitionBox reviews, Genpact customer service executives rate their salary and benefits at 4.0 out of 5, based on 33 reviews. The rating reflects a high level of satisfaction among employees regarding compensation and benefits, indicating that Genpact is generally seen as a place that values and rewards its workforce fairly. You can know more about Genpact's customer service executives salaries here and to read reviews specifically about salary and benefits at Genpact for customer service executives, click here .

How is the work culture at Genpact for Customer Service Executives?

Work culture at Genpact for customer service executives is rated 4.2 out of 5 by 33 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Genpact.

How is the job security at Genpact for Customer Service Executives?

Based on 33 reviews on AmbitionBox, Genpact's customer service executives rate job security at 4.5 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Genpact, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment.

Genpact Customer Service Executive Reviews by Locations

Genpact Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 33 Genpact reviews submitted by Genpact employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Genpact is the right company for you. 42% of employees reported the working days at Genpact as...