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Fusion CX
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Sales Department
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The environment was good and all seniors were really helpful.. If one process ramp down then company ship their all employees to the another on going Process.. Which is really good for everyone as for that job security was 5 out of 5 there..
Every things is good they pay their emplee on time don't make delay.. I left that job only as I was not feeling any job satisfaction from that job and that time others Process were not hiring any candidate thats why I left! As it was a quite difficult for me
It was good trainer was amazing and helpful as well as our seniors also
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
No stretch shift... If 10am to 7pm is working time then after 7 pm no body will force anyone for extra stretching
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Full Time
University Level Educator Department
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Nothing....
Their is no job security. No hike, Partiality happens in terms of promotions and facilities, managers are very much dangerous than demons...
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This job involves Travel Within Country, Travel Within City.
Full Time
Life Skills / ECA Teacher Department
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Managers were supportive and understanding.
HR department is pathetic
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Subject / Specialization Teacher Department
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Work ambience
Everything is supporting here
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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nothing
management is very bad here
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Full Time
Management Department
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Wrost company ever
Management , senior rude behaviour
Work timings: Strict Timings
Work related travel: This job involves Travel Within Country.
Employer’s Response
Thank you for your candid feedback. We're sorry to hear about your negative experience and concerns regarding management and senior behavior. We take such feedback seriously and are committed to addressing these issues. Your input is crucial for us to make necessary improvements. Reach out to us at hr.grievances@fusioncx.com.
Full Time
Voice / Blended Department
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Understanding, Guidance
Nothing but depend on Management
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Employer’s Response
Thank you for sharing your feedback. We are glad to hear that you appreciate the understanding and guidance provided. We acknowledge your concerns regarding the dependence on management and the strict work timings. We strive to create a supportive environment and will consider your feedback as we review our policies and work schedules to find a balance that works for everyone.
Full Time
Administration & Staff Department
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Work satisfaction I like.
NA
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Corporate Training Department
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Environmental is not good and team support also well
They can remove easyly
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Corporate Training Department
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Wrost company work culture is is very bad
Management is pathetic
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Full Time
BFSI, Investments & Trading Department
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Salary increemenf according AoN
Salary issue
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Recruitment & Talent Acquisition Department
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Nothing in particular
A lot, very poor management and a lot of blame game and corporate politics. Particularly my manager behaved like an illiterate. Will say is trying to help but at the end will sue whover is under him under mysterious circumstances.
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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Nothing to say
Hr should know the office dress code she used to wear thread sleeves dress and those dresses where her clivage is visible properly.such a bad experience shame on you fusion cx for choosing such employees
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Operations Department
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There support and guidance have been invaluable for me and I appreciate the time and effort they invested in my growth
Salary increment policy is not transparent or fair and I believe work culture need to be improve
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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There is nothing to like, especially the management of Syed Shirin Saah, she is such a bayas lady, full park circuse situated in the office in the international process, people don't know how to talk, how to respect, so many bad language used by TL and manager
Nothing to say good, the management stick a chiwngum with my hair, and she blackmailed my that to not to say it to anyone, or else it would be a life threat for me.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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nothing is good except salary that too isnt as per industry standard
Apart from stinking washrom like public toilets broken chairs and dirty workspace which has not been renovated for years you have to work with toxic and most uncultured uneducated reporting manager 'Syed Shirin Shah' who will make your life hell with her cruel and nasty words which you would not even want to use on your enemies. shewill treat you as your servant and not as an employee. you will not be given the basic respect you deserve as a human being. you will be humiated infront of your entire team members/ clients that too in daily basis even when you are not at fault....Read More
Full Time
Voice / Blended Department
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They trained you well for doing their job. Senior colleagues are helpful to you. Salary is credited in exact date of every month & so that salary slip also. Work environment is average.
In Fusion BPO, there are so many process. I've worked for one process & now I'm writing about this process. I've worked for 2 years and 10 months. But in this 2 years a single penny is not increased in salary. There is no increment. In case of promotion they will promote as per their priority. Some TL's are good there, but some aremore than worst. Some TL's behaviour is not good. They didn't want to take you leave as per your need. Now coming to the office timing. Office timing was 10-7pm. They wanted you to be in the office at sharp 10 am. But in case of logout they will not let you logout in sharp 7pm, they dragged the time to 8-8.30 pm. For that max people faces issues in transportation while going to home....Read More
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Customer Success Department
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If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:
the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More
Work timings: Strict Timings
Work related travel: This is a desk job.
Full Time
Voice / Blended Department
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I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers. From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedication to delivering top-notch results have been impressive. The solutions provided by Fusion CX have enabled us to streamline our customer engagement processes, resulting in significant improvements in customer satisfaction and loyalty. Their technology is user-friendly, scalable, and integrates seamlessly with our existing systems. I highly recommend Fusion CX to any organization seeking to elevate their customer experience. Their innovative solutions, combined with their exceptional service, make them an invaluable partner for businesses looking to thrive in today's competitive market....Read More
Nothing for now
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Business Process Quality Department
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The manager is supportive. No too much pressure.
1. Low salary 2. Stop the incentive without any reason 3. No job security.Anyday anytime they can ask to leave. 4. No matter what is your post, you have to do anything like IT work, business analysis etc 5. Third class management team. 6. No one help you from the HR team.
Work policy: 2 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Nothing
Salary issues you will not get as much as your work There is no work life balance you need to work on off days as well There is no leave Ac off on running process shift end at 7 ac off at 6 No one care for you or agent
Work timings: Strict Timings
Work related travel: This is a desk job.
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AmbitionBox has 1 Fusion CX review submitted by Fusion CX employee. Read reviews on salaries, working hours, work culture, office environment, and more to know if Fusion CX is the right company for you.WNS
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