Fusion CX Senior Customer Care Associate Reviews

Likes

Nothing to say

Dislikes

Hr should know the office dress code she used to wear thread sleeves dress and those dresses where her clivage is visible properly.such a bad experience shame on you fusion cx for choosing such employees

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

There support and guidance have been invaluable for me and I appreciate the time and effort they invested in my growth

Dislikes

Salary increment policy is not transparent or fair and I believe work culture need to be improve

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

nothing is good except salary that too isnt as per industry standard

Dislikes

Apart from stinking washrom like public toilets broken chairs and dirty workspace which has not been renovated for years you have to work with toxic and most uncultured uneducated reporting manager 'Syed Shirin Shah' who will make your life hell with her cruel and nasty words which you would not even want to use on your enemies. shewill treat you as your servant and not as an employee. you will not be given the basic respect you deserve as a human being. you will be humiated infront of your entire team members/ clients that too in daily basis even when you are not at fault....Read More

Likes

If I had to mention one thing what I like about this company it would be the tea stall outside the office where I spent five peaceful minutes once. My advice: if you value your life and career please don’t join this company (:

Dislikes

the experience with this company is disheartening. They they have absolutely no work life balance or team management skills (team lead or managers). They don’t even know how to handle employees, manage shrinkage, making teams they also don’t even know what is team building activity they should learn about these things, the office politics toxic work environment created by the team leads and managers, also some senior employees. There is a no recognition or appreciation for those employee who put in their best effort-appreciation seems like an alien concept for them xdd...Read More

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

I am thrilled to share my outstanding experience with Fusion CX. Their cutting-edge customer experience solutions have revolutionized the way we interact with our customers. From the initial consultation to the implementation and ongoing support, the Fusion CX team has been exceptional. Their expertise, professionalism, and dedication to delivering top-notch results have been impressive. The solutions provided by Fusion CX have enabled us to streamline our customer engagement processes, resulting in significant improvements in customer satisfaction and loyalty. Their technology is user-friendly, scalable, and integrates seamlessly with our existing systems. I highly recommend Fusion CX to any organization seeking to elevate their customer experience. Their innovative solutions, combined with their exceptional service, make them an invaluable partner for businesses looking to thrive in today's competitive market....Read More

Dislikes

Nothing for now

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

The manager is supportive. No too much pressure.

Dislikes

1. Low salary 2. Stop the incentive without any reason 3. No job security.Anyday anytime they can ask to leave. 4. No matter what is your post, you have to do anything like IT work, business analysis etc 5. Third class management team. 6. No one help you from the HR team.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More

Dislikes

Sudden process rampdowns or relocations in the workplace can be challenging because they disrupt established routines, create uncertainty about roles, and can lead to added stress or anxiety. Employees often feel unsettled by abrupt changes, especially if there is little transparency or communication from management about the reasons and future implications. Which is common for every organisation not only this....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I had a rewarding experience working as a Customer Care Executive at Fusion Cx. The company provides a supportive and dynamic work environment where teamwork and personal growth are highly valued. My role allowed me to develop essential skills in customer service, problem-solving, and effective communication, enabling me to connect with customers and address their concerns efficiently. The management at Fusion Cx was always approachable and encouraged feedback, fostering a culture of continuous improvement and professional development. Overall, Fusion Cx is an excellent place to build a career in customer service, and I’m grateful for the positive experience and opportunities for growth that I had there....Read More

Dislikes

There is nothing to dislike about the company.

Work Details

Work timings: Flexible Timings

Likes

There is nothing to like, especially the management of Syed Shirin Saah, she is such a bayas lady, full park circuse situated in the office in the international process, people don't know how to talk, how to respect, so many bad language used by TL and manager

Dislikes

Nothing to say good, the management stick a chiwngum with my hair, and she blackmailed my that to not to say it to anyone, or else it would be a life threat for me.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

They trained you well for doing their job. Senior colleagues are helpful to you. Salary is credited in exact date of every month & so that salary slip also. Work environment is average.

Dislikes

In Fusion BPO, there are so many process. I've worked for one process & now I'm writing about this process. I've worked for 2 years and 10 months. But in this 2 years a single penny is not increased in salary. There is no increment. In case of promotion they will promote as per their priority. Some TL's are good there, but some aremore than worst. Some TL's behaviour is not good. They didn't want to take you leave as per your need. Now coming to the office timing. Office timing was 10-7pm. They wanted you to be in the office at sharp 10 am. But in case of logout they will not let you logout in sharp 7pm, they dragged the time to 8-8.30 pm. For that max people faces issues in transportation while going to home....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing

Dislikes

Salary issues you will not get as much as your work There is no work life balance you need to work on off days as well There is no leave Ac off on running process shift end at 7 ac off at 6 No one care for you or agent

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

Great place to work. Management is very supportive and there is huge growth prospect as well. I myself is an IJP promoted and enjoying my new responsibilities as a recruiter. I am thankful to the management for giving me this opportunity.

Dislikes

Nothing

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

I've had the absolute pleasure of working with Fusion for 2 years and I can confidently say it's been an exceptional experience. The team's professionalism, expertise, and dedication to delivering top-notch results are unparalleled. Also everyone very supportive and there are a great work ambience.

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

A well-organized and efficient office with a professional and welcoming atmosphere. The HR team is exceptionally supportive, fostering a positive work culture and ensuring smooth operations. Team leaders and managers are approachable, offering guidance and encouragement that boosts productivity. The collaborative spirit across all departments makes work both enjoyable and effective. Highly recommend for a rewarding work environment!...Read More

Dislikes

There's nothing to dislike here

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Fusion is a good company.The work environment is good,all are very supportive,team leader,manager.It is very supportive company in regarding of all the things. I like working in this company

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Working on the Fusion was my best decision which I had taken in my life. At the time of imterview I was quite nervous as used to be. But after reaching to the Fusion and after absorbing the friendly atmosphere and helpful culture, I was quite impressed and till It's going to be 6th month still I'm working here and it's still going on counting. And really I'm loving it. It has the growing and have the better opportunity here to grow up your skill, your personality development and your communication power. You'll learn to handle the different atmosphere in the ethical situation and much more you'll enjoy to work here...Read More

Dislikes

I don't think so which I didn't like something. Disliking will be I think for those who will ignore or miss the opportunity to work here.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.