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Firstsource Solutions
Comparebased on 4.7k Reviews
Video summary
Filter reviews by Firstsource Solutions Customer Executive Reviews
Rating distribution
Category Ratings
Salary
Skill development
Work satisfaction
Company culture
Job security
Promotions
Work-life balance
What employees say about Firstsource Solutions?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
40% employees reported
Flexible timing
75% employees reported
Within city
60% employees reported
View more detailed insights
Gender based rating
Rated by Women
3 reviews
Rated by Men
2 reviews
Jobseekers also viewed
7 reviews found
Customer Executive in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
To gain knowledge and experience the work life.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
No dislike
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
Customer Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company
- Salary - Excellent
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing because I like the company
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Customer Executive in Mumbai
Full Time
Telecom Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Every thing..
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
Dislikes
Canteen can be improved
Work Details
Work days:Â Rotational Shift
Work related travel:Â This job involves Travel Within City.
Customer Executive in Chennai
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Friendly environment
- Job security - Good
- Company culture - Good
Dislikes
Salary less
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days:Â Rotational Shift (Flexible Timings)
Work related travel:Â This is a desk job.
Customer Executive in Bangalore / Bengaluru
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Full politics
- Job security - Excellent
- Company culture - Excellent
Dislikes
Noo growth
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This job involves Travel Within City.
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Similar Designation Reviews
Team Lead in Hyderabad / Secunderabad
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing is good about the company
Dislikes
Work environment and culture is mostly of domestic than MNC with not a good management environment. Washrooms are not hygenic and so with food. Management does not react to issues on time to fix any problems. It is not an employee centric environment.
- Skill development - Poor
- Job security - Poor
- Work satisfaction - Poor
- Company culture - Poor
Team Lead in Bangalore / Bengaluru
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary and promotions
- Salary - Excellent
- Skill development - Good
- Job security - Excellent
- Promotions - Excellent
Dislikes
Behaviour of management and HR
Work Details
Work days:Â Rotational Shift (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
Team Lead in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Team Members n Colleagues n Folks
- Salary - Good
- Skill development - Good
- Job security - Good
- Promotions - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Excellent
Dislikes
Understanding situations n emotions
Work Details
Work policy: 3 days/week from office
Work days:Â Rotational Shift (Strict Timings)
Work related travel:Â This is a desk job.
Team Lead in Chennai
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No comment
- Salary - Good
Dislikes
No comment no comment
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Team Lead in Chennai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
- Salary - Poor
- Promotions - Bad
Overall Rating
Senior Sales Executive in Mumbai
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No target pressure as compared to other bpo's
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Less salary
Team Lead in Chennai
Full Time
Production & Manufacturing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security , job satisfaction, Good environment
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No satisfaction what ever you do . disadvantage in management
Work Details
Work days:Â Rotational Shift (Flexible Timings)
Team Lead in Bangalore / Bengaluru (working remotely)
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Na na na na na
- Salary - Good
Dislikes
Na na na na
- Skill development - Poor
- Job security - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This is a desk job.
Team Lead in Bangalore / Bengaluru
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very good
- Work-life balance - Good
Dislikes
Job secure is not good layoff will be going on
- Job security - Poor
Work Details
Work policy: Monday to friday
Work days:Â Monday to Friday (Flexible Timings)
Team Lead in Chennai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good experience Good place to work for freshers
Dislikes
Low salary No cab facility
Work Details
Work policy: Some projects in wfh some in wfo
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This is a desk job.
Other Firstsource Solutions Reviews
Business Analyst in Hyderabad / Secunderabad
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Team environment
- Job security - Excellent
Dislikes
They speak Tamil language in all calls except with client. Including Vice president/ Director communicates in Tamil and suggested to learn Tamil. This Feedback is for Healthcare payer domain in FSL.
- Salary - Poor
- Skill development - Bad
- Promotions - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work timings:Â Strict Timings
Work related travel:Â This is a desk job.
Senior Customer Service Associate in Mumbai
Full Time
Customer Success, Service & Operations - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing trainers are terrible not focusing on teaching they are just putting some new trainers who are not trained on anything
Dislikes
They are hiring disabled people who are fighting with other staff and first source is supporting these disabled people to misbehave
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Â Rotational Shift (Flexible Timings)
Work related travel:Â This is a desk job.
Customer Support Associate in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary package is better when compared to other companies like Wipro, Cognizant, Sutherland BPO Companies
- Salary - Good
Dislikes
They'll treat you like labourers, no work life balance, they not at all value their employees and no leaves even after 6 months also the leave policy is there. I not at all prefer anyone to come this side. until and unless you are in a desperate need of money or job
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Â Rotational Shift (Strict Timings)
Senior Customer Service Associate in Mumbai
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Excellent
- Work satisfaction - Good
- Work-life balance - Good
Dislikes
Didn't ever think about me. I have served 4 and half year in this company. I have just said bad words to transportation and they have terminated me. Transport comes late everyday and I have been silent always.
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Brand Designer in Chennai
Full Time
Advertising & Creative Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
I wasn't fired. And I was given freedom to try to designing which helped to gain knowledge. But also faced difficulties by not have clear info of what the really want. Ceo has struggling to explain his work needs.
- Job security - Excellent
- Work satisfaction - Excellent
Dislikes
I was demanded to work for three brands but my salary wasn't increased. I used to work for 10 or even 10.30 pm. But still my work was not recognized. I was offered WFH but Ceo demanded to come and work in office. But they offer permission to shift the timing but I didn't want to take advantage of it . I use to work over time for them.
- Salary - Poor
- Promotions - Poor
- Company culture - Poor
Work Details
Work policy: Week once
Work days:Â Monday to Saturday (Strict Timings)
Work related travel:Â This job involves Travel Within City.
Customer Support Associate in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Even higher education is not in this organisation they provide good employment and also recently sky process launched part time that was the best opportunity for students, preparing for govt jobs etc ,,this will help there a lot to financially support.
- Salary - Good
- Promotions - Good
Dislikes
First source provides only one cab. Job security is poor Work culture, management behaviour, partiality etc., And the most important I am working comcast process the shift timings are very bad.
- Job security - Poor
Senior Associate in Hyderabad / Secunderabad
Full Time
Health Informatics Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
This is friendly nature company. We can do work freely no stress.
- Skill development - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Transportation first source is giving only one way whichi bad. And food no free food and less salary.
- Salary - Poor
- Job security - Poor
- Promotions - Poor
Work Details
Work policy: 2 days/week from office
Work days:Â Monday to Friday (Strict Timings)
Work related travel:Â This is a desk job.
Senior Sales Associate in Bangalore / Bengaluru
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
ON Time Salary
Dislikes
1.No work-life balance 2.No leaves allowed even if you have leave balance 3.Un-realistic metrics to achieve else Termination 4.No sick leave or emergency leave allowed , if you are about to die , you have to inform the team leader 3 hours prior 5.Company will not let you go but will not let you stay either 6. Un-professional and unhealthy , Toxic to core Team leaders 7. HR's will not arrange a skip meet but will arrange your termination discussion instantly 8. You will find TOP GRADE politicians here. 9. Rotational shift and week offs are unpredictable...Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days:Â Rotational Shift (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
Senior Customer Service Associate in Mumbai
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good Company. Specially for B.com graduates(Freshers).Saturday and Sunday fixed off.
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No Increament in salary Night Shifts in certain process. No skill development. Sudden shift gets change
- Salary - Bad
- Skill development - Poor
- Promotions - Poor
Work Details
Work days:Â Monday to Friday (Flexible Timings)
Work related travel:Â This job involves Travel Within City.
Senior Customer Support Associate in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The only thing good thing about the job is the location.
Dislikes
No worklife balance, Shift keeps changing frequently affecting your health, team leaders borrowing money from the whole team and not returning the same, Partiality to the select few who are ready to hold the bucket for team leader.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
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Firstsource Solutions Reviews by Designations
- Firstsource Solutions Customer Service Associate Reviews
- Firstsource Solutions Senior Analyst Reviews
- Firstsource Solutions Senior Customer Service Associate Reviews
- Firstsource Solutions Analyst Reviews
- Firstsource Solutions Associate Reviews
- Firstsource Solutions Senior Associate Reviews
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- Firstsource Solutions Customer Service Executive Reviews
- Firstsource Solutions Team Lead Reviews
- Firstsource Solutions Customer Care Executive Reviews
- Firstsource Solutions Senior Customer Service Executive Reviews
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AmbitionBox has 7 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 40% of employees reported the working days at Firstsource Solutions as Monday to Friday. 75% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more- Home >
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