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Firstsource Solutions
Comparebased on 4.6k Reviews
Video summary
Filter reviews by Firstsource Solutions Customer Executive Reviews
Rating distribution
Category Ratings
Salary
Skill development
Work satisfaction
Company culture
Job security
Promotions
Work-life balance
What employees say about Firstsource Solutions?
Insights from employee reviews on AmbitionBox
Workplace insights
Monday to Friday
40% employees reported
Flexible timing
75% employees reported
Within city
60% employees reported
View more detailed insights
Gender based rating
Rated by Women
3 reviews
Rated by Men
2 reviews
Jobseekers also viewed
5 reviews found
Customer Executive in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
To gain knowledge and experience the work life.
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Good
Dislikes
No dislike
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Customer Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Company
- Salary - Excellent
- Skill development - Excellent
- Job security - Good
- Promotions - Good
- Work satisfaction - Excellent
- Company culture - Good
- Work-life balance - Good
Dislikes
Nothing because I like the company
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Customer Executive in Mumbai
Full Time
Telecom Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Every thing..
- Salary - Excellent
- Skill development - Excellent
- Job security - Excellent
- Promotions - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
Dislikes
Canteen can be improved
Work Details
Work days: Rotational Shift
Work related travel: This job involves Travel Within City.
Customer Executive in Chennai
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Friendly environment
- Job security - Good
- Company culture - Good
Dislikes
Salary less
- Skill development - Poor
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
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Customer Executive in Bangalore / Bengaluru
Technology / IT Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Full politics
- Job security - Excellent
- Company culture - Excellent
Dislikes
Noo growth
- Promotions - Poor
- Work satisfaction - Poor
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This job involves Travel Within City.
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Team Lead in Hyderabad / Secunderabad
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing is good about the company
Dislikes
Work environment and culture is mostly of domestic than MNC with not a good management environment. Washrooms are not hygenic and so with food. Management does not react to issues on time to fix any problems. It is not an employee centric environment.
- Skill development - Poor
- Job security - Poor
- Work satisfaction - Poor
- Company culture - Poor
Team Lead in Chennai
Full Time
Software Development Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No comment
- Salary - Good
Dislikes
No comment no comment
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Chennai
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
- Job security - Excellent
- Work satisfaction - Excellent
- Company culture - Excellent
- Work-life balance - Excellent
Dislikes
- Salary - Poor
- Promotions - Bad
Overall Rating
Senior Sales Executive in Mumbai
Full Time
Retail & B2C Sales Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
No target pressure as compared to other bpo's
- Skill development - Good
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
Less salary
Team Lead in Chennai
Full Time
Production & Manufacturing Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Job security , job satisfaction, Good environment
- Job security - Good
- Work satisfaction - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No satisfaction what ever you do . disadvantage in management
Work Details
Work days: Rotational Shift (Flexible Timings)
Team Lead in Bangalore / Bengaluru (working remotely)
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Na na na na na
- Salary - Good
Dislikes
Na na na na
- Skill development - Poor
- Job security - Poor
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Team Lead in Bangalore / Bengaluru
Full Time
Operations Support Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Very good
- Work-life balance - Good
Dislikes
Job secure is not good layoff will be going on
- Job security - Poor
Work Details
Work policy: Monday to friday
Work days: Monday to Friday (Flexible Timings)
Team Lead in Chennai
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good experience Good place to work for freshers
Dislikes
Low salary No cab facility
Work Details
Work policy: Some projects in wfh some in wfo
Work days: Monday to Saturday (Strict Timings)
Work related travel: This is a desk job.
Team Lead in Hyderabad / Secunderabad
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing as much so much work pressure
Dislikes
Very bad management client oriented
- Salary - Bad
- Skill development - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Team Lead in Mumbai
Full Time
Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing
Dislikes
Managers are Bias and not supportive
- Salary - Bad
- Skill development - Poor
- Job security - Poor
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Poor
- Work-life balance - Poor
Other Firstsource Solutions Reviews
Senior Sales Associate in Bangalore / Bengaluru
Full Time
Sales Support & Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
ON Time Salary
Dislikes
1.No work-life balance 2.No leaves allowed even if you have leave balance 3.Un-realistic metrics to achieve else Termination 4.No sick leave or emergency leave allowed , if you are about to die , you have to inform the team leader 3 hours prior 5.Company will not let you go but will not let you stay either 6. Un-professional and unhealthy , Toxic to core Team leaders 7. HR's will not arrange a skip meet but will arrange your termination discussion instantly 8. You will find TOP GRADE politicians here. 9. Rotational shift and week offs are unpredictable...Read More
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Customer Service Associate in Mumbai
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Good Company. Specially for B.com graduates(Freshers).Saturday and Sunday fixed off.
- Job security - Good
- Company culture - Good
- Work-life balance - Good
Dislikes
No Increament in salary Night Shifts in certain process. No skill development. Sudden shift gets change
- Salary - Bad
- Skill development - Poor
- Promotions - Poor
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This job involves Travel Within City.
Senior Customer Support Associate in Bangalore / Bengaluru
Full Time
Customer Success Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
The only thing good thing about the job is the location.
Dislikes
No worklife balance, Shift keeps changing frequently affecting your health, team leaders borrowing money from the whole team and not returning the same, Partiality to the select few who are ready to hold the bucket for team leader.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Customer Service Associate in Mumbai
Full Time
Banking Operations Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing like it.
Dislikes
There was a lot of politics in that company, only the sycophants and special ones of the manager and team leader got the opportunities, rest all just did work like donkeys, that is why I left that place.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Monday to Saturday (Flexible Timings)
Work related travel: This is a desk job.
Process Leader in Hyderabad / Secunderabad
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary was competitive compared to the market.
- Salary - Good
- Work satisfaction - Good
Dislikes
No WFH option even if there is a possibility from the process perspective, Terrible office culture because of politics from the management as well as the agents and HRs intervention was not timely. Management will call you and threaten you regarding your job even if you are a performer and achiever but do not do things their way because they are looking for all the credit.
- Skill development - Bad
- Promotions - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Customer Support Executive in Bangalore / Bengaluru
Full Time
Voice / Blended Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to like about when supervisor is like this.
- Salary - Good
- Work-life balance - Good
Dislikes
The asst manager behavior was not good. During covid I went to take vaccine and worked on my week off which was approved by TL. He shouted on the whole floor and said office work is first take vaccine after 1 year. That manager Ragvendra behavior was worst.
- Job security - Bad
- Promotions - Poor
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This is a desk job.
Customer Service Associate in Hyderabad / Secunderabad
Full Time
Non Voice Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Nothing to be happy about.
- Salary - Good
- Work-life balance - Good
Dislikes
Poor internal management. Unfriendly HRs, especially "A. Singhania".....complete politics in the office. Real issues will be suppressed by AM or Manager, the mistake is proven to be the organisation's end. Proceed at your own risk. If you work well here, they will make you work more, and it would be your responsibility to take a note of how much you have worked other than your login hours. Completely irresponsible management. My phone was stolen in this office during the third month...everyone including HR and manager suppressed my voice with all the lies and no action has been taken further. Such a miserable place to work....Read More
- Skill development - Bad
- Job security - Bad
- Promotions - Poor
- Company culture - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Quality Analyst in Chennai
Full Time
Quality Assurance - Other Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Salary is good
- Salary - Good
Dislikes
People from operations especially trainers are not cooperating with QA and supporting all the users regardless of the incorrectly worked accounts. Also the company has terminated me in BGV and it was not my decision to quit the company. Also the company has terminated a lot of people like me even after insisting them not to do so.
- Skill development - Poor
- Job security - Bad
- Work satisfaction - Poor
- Company culture - Bad
Customer Service Executive in Hyderabad / Secunderabad
Full Time
Back Office Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
Just the recruitment Team is good helping the candidate to get hired.
Dislikes
After clearing 3 rounds of interview I was told I was not selected but without any reason. Ops manager just wrote rejected on a paper and the recruitment team is like did you discuss package or you might have over experience for this position. There is no clear communication on what's the main reason for not hiring. Even after clearing every round of interview.
- Salary - Bad
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
- Work-life balance - Bad
Work Details
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Assistant Manager in Bangalore / Bengaluru (working remotely)
Full Time
Finance Department
Overall Rating
Category Ratings
Salary
Skill development
Job security
Promotions
Work satisfaction
Company culture
Work-life balance
Likes
work life balance, WFH
- Salary - Good
Dislikes
No job security, Pathetic management, Night shift
- Skill development - Bad
- Job security - Bad
- Promotions - Bad
- Work satisfaction - Bad
- Company culture - Bad
Work Details
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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Firstsource Solutions Reviews by Designations
- Firstsource Solutions Customer Service Associate Reviews
- Firstsource Solutions Senior Analyst Reviews
- Firstsource Solutions Senior Customer Service Associate Reviews
- Firstsource Solutions Analyst Reviews
- Firstsource Solutions Associate Reviews
- Firstsource Solutions Senior Associate Reviews
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- Firstsource Solutions Customer Service Executive Reviews
- Firstsource Solutions Team Lead Reviews
- Firstsource Solutions Customer Care Executive Reviews
- Firstsource Solutions Senior Customer Service Executive Reviews
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AmbitionBox has 5 Firstsource Solutions reviews submitted by Firstsource Solutions employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Firstsource Solutions is the right company for you. ... 40% of employees reported the working days at Firstsource Solutions as Monday to Friday. 75% employees reported the work timings at Firstsource Solutions as Flexible timing. Read more- Home >
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