Epicenter Technologies Customer Service Executive Reviews

Likes

Likes

Good support from supervisors , TLS, and quality team

Dislikes

Company culture somewhat okay okay

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Likes

Nothing to like anything about this company

Dislikes

Bakwas company Worst experience Fraud company

Work Details

Work days: Monday to Saturday (Flexible Timings)

Likes

Working Atmosphere is very Good, Salary credited on time that's a great part of the company

Dislikes

Cafeteria must be changed , Services of Cafeteria is Really Worst. and No Job Security will provide as per company policies

Likes

I learn new things for process

Dislikes

Weekoff is not fixed that I not like

Likes

The employees are good

Dislikes

No appraisals and salary hike

Likes

Everything was at place

Dislikes

No promotions, salary discrimination

Likes

The managers are well.

Dislikes

Nothing is like to be dislike

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Great support with work opportunities

Dislikes

Salary

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work life balance good diwali gift also good

Dislikes

Totally call center environment less increment

Work Details

Work days: Monday to Friday

Likes

Colleagues

Dislikes

0 job security.. dey will hire u and den will force u to put down ur papers evn if ur not at fault if can't afford ur package and hire 2 ppl in ur package.. too much cost cutting and lot of politics.. management sucks to d core.. dey need a** licking ppl.. too unprofessional.. u send emails and the CEO/ Owner will also not bother torevet to ur emails.. don't work for this company.. if u wanna make ur career den dis is jst not the rite place.....Read More

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Not much. The admin team maintains the facility in a clean way. Qa team was helpful on floor.

Dislikes

The team leads do not possess leadership qualities and penalize the associates just for the sake of penalizing. There is no benevolent leadership. TL's think they are the bosses (whereas some of them do not even know the usage of MS Excel formulas and functions). The team members are not treated in an appropriate manner as there's lot of favoritism going on. Sarcasm is used by the TL's to reply back to the associates. When asked a query, TL asks "Why do you have so many questions when others don't?". They fail to realize that not a single team on the floor achieved the target in context with the set matrix which was being discussed during the meeting. TL's just work like puppets and do not know the difference between mass audits and transactional audits. Neither they're aware of RCSA. They just put the associates under the pressure without realizing what is good enough to be worked. Speaking about training, the process is vast and the trainers are not being given ample time to cover entire syllabus. The trainers just get 10 days to run through crash course. Whereas the associates should atleast be trained for 1 n half month atleast to cover most of the process related aspects. No hands on training is provided during the NHT phase. The management is least bothered about what is being taught during training and is only focused on getting associates on the floor at the earliest (even when they're not trained completely). The management plays dirty tricks by transferring a set of associates from one workflow to other, thereby not allowing the associates to even get a proper experience on working in one workflow (most transfers occur in period less than a month). It just seemed like the management targeted a set of agents to hit their KRA and throw them out....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.