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Epicenter Technologies

Compare

based on 546 Reviews

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Reviews
546
Salaries
2.4k
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36
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6
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Filter reviews by

Epicenter Technologies Customer Service Associate Reviews

based on 18 reviews

Updated 7 Jan, 2024

Overall Rating

3.1/5

How AmbitionBox ratings work?

5

5

4

4

3

2

2

3

1

4

Category Ratings

2.5

Company culture

2.2

Salary & Benefits

2.2

Work-Life balance

2.1

Work Satisfaction

2.1

Skill development

2.0

Job Security

1.9

Promotions/Appraisal

Epicenter Technologies is rated 3.1 out of 5 stars on AmbitionBox, based on 18 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

Read more

Epicenter Technologies is rated 3.1 out of 5 stars on AmbitionBox, based on 18 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

18 reviews found

Sort by: Popular

Customer Service Associate in Mumbai Suburban

Full Time

·

Retail & B2C Sales Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

2.0

Work-Life Balance

posted on 12 Oct 2023

Likes

office canteen is affordable but not suitable for pure veg

Dislikes

overall a good place to work

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mira Bhayandar

Full Time

·

BFSI, Investments & Trading Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 08 May 2023

Likes

Few process are good. Timing and work culture.

Dislikes

The senior people never give chance to grow. Office politics is on high. Senior do fevoratism.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

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Customer Service Associate in Mumbai

Full Time

·

Abm Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 27 Jul 2020

Likes

It’s good .Handling employees very well. Job security depends on performance.No performance no job..

Dislikes

It takes biased decision. Everyone should be treated on the same scale whether it’s TLs or agents. I sometime feel there is no value for agents .If agents do something wrong they are fired but if TLs does something more terrible than they are just given final warning.Its damn biased decision.Limited amount of training no proper infrastructure for training like conducting live sessions about the process on projectors....Read More

Work Details

I see growth very slow here..

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Bhayendar, Maharashtra

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 08 Oct 2023

Likes

People are helpfull

Dislikes

Poor incentives, poor management ,making to do compulsary overtime

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Bhayander

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Mar 2022

Likes

The company is good.

Dislikes

The HR don't call the Reference given

Work Details

The work life epicenter is like a next home

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai Suburban

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 27 Jan 2021

Likes

Nothing is good here unprofessional unnati hr gave different salary bracket and at the time.of joining they offer less salary so that candidate will be forced to joined worst unprofessional behaviour . People don't join that company they will make other people also to loose job and then they offer less salary

Dislikes

U people will not approve this to be highlight on Google I will make sure to highlight on social media I will do

Work Details

Work timings: Strict Timings

Customer Service Associate in Bhayander

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 02 Dec 2020

Likes

Worst experience . I don't know what they even look when they hire team leader or manager. They are unprofessional and degrading people . No job security at all. Worked for almost two years yet no salary increment.

Dislikes

It would be better if they treat their employees more respectively and give chance for growth.

Work Details

Worst

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Epicenter Technologies.

Customer Service Associate in Bhyander

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

1.0

Work Satisfaction

5.0

Salary & Benefits

1.0

Job Security

5.0

Work-Life Balance

posted on 09 Sep 2020

Likes

Epicenter Technologies is a good company as they have given as a lump sum amount of money before laying of letter I have tried to join them back but they only selected few of the agents who are very good at work so basically the working pattern is very slower do the process is still working in overseas I still look forward to join them back thank you

Dislikes

The only thing that I dislike about epicenter is is that the growth is very slow over here guys were working here as a agent for 3 years 4 years only been promoted as a senior customer service agent

Work Details

ok

Work timings: Flexible Timings

Work related travel: This is a desk job.

Discover interview dos and don'ts from real experiences

Customer Service Associate in Mira Bhayandar

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

4.0

Work-Life Balance

posted on 12 Apr 2021

Likes

Etc

Customer Service Associate

Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

3.0

Work-Life Balance

posted on 18 Oct 2019

Likes

I can see the company's HR policy is very good, you can meet HR anytime they are very helpful.

Dislikes

They hire students with good who want work only for 2 or 3 months, which is not good for career oriented people who really need a job for their family and not getting a good salary hike.

Work Details

I was in sales team.

Work days: Monday to Saturday (Strict Timings)

Customer Service Associate in Mumbai

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 01 Oct 2019

Likes

Pathetic job and zero job security hr are not supportive pathetic place to work

Dislikes

Pathetic place to work

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate

Flight & Airport Operations Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 22 Mar 2018

Likes

Na

Dislikes

na

Customer Service Associate in Mira Bhayandar

Finance Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 13 Sep 2019

Overall Rating

Customer Service Associate in Mira Bhayandar

Non Voice Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 16 Jan 2019

Likes

great work envirment

Dislikes

team leadet and supervisor are great ... good to work with them.

Work Details

exciting

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 06 Jul 2018

Likes

the team leader and hr are very supportive...

Dislikes

they tell to force the employee to sit overtime compulsory ......and not giving week off on sunday

Work Details

i have a complaint only dont force the employee to sit overtime compulsory bcoz its a employees choice whether he/she wants to sit or not....and last thing is that u cant put salary on hold bcoz its not included in company policy

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Associate in Mumbai

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 22 Mar 2018

Likes

Familiar Background

Dislikes

Unable to change our process

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Mira Bhayandar

Customer Service Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

5.0

Job Security

4.0

Work-Life Balance

posted on 05 Jan 2021

Likes

One of the Best company in my career as of now and to much supportive managers team leaders as well as team and even company policies too good and so nice environment to work with organisation.😊

Work Details

Really good

Work timings: Flexible Timings

Work related travel: This is a desk job.

Employee Benefits

Relaxation, Play carrom

Customer Service Associate in Mumbai

Full Time

·

Back Office Department

5.0

posted on 07 Jan 2024

Overall Rating

Top trending discussions

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effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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More about working at Epicenter Technologies

HQ - Mumbai, Maharashtra, India
BPO
1k-5k Employees (India)

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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 18 Epicenter Technologies reviews submitted by Epicenter Technologies employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Epicenter Technologies is the right company for you. ... 50% of employees reported the working days at Epicenter Technologies as Monday to Saturday. 71% employees reported the work timings at Epicenter Technologies as Strict timing. Read more

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Epicenter Technologies Customer Service Associate Reviews

Gender Based Ratings for Epicenter Technologies Customer Service Associate

based on 15 reviews

3.4

Rated by 4 Women

Rated 1.2 for Company Culture and 1.2 for Salary & Benefits

2.8

Rated by 11 Men

Rated 2.9 for Company Culture and 2.6 for Salary & Benefits

Working Days for Epicenter Technologies Customer Service Associate

based on 18 reviews

Monday to Saturday

50%

Rotational Shift

40%

Monday to Friday

10%

Work Timings for Epicenter Technologies Customer Service Associate

based on 18 reviews

Flexible timing

Strict (7.30am - 4.30pm)

Strict (10am - 10pm)

29%

20%

10%

41% employees reported other strict timings

Shift Timings for Epicenter Technologies Customer Service Associate

based on 18 reviews

Day shift

100%

Business Travel for Epicenter Technologies Customer Service Associate

based on 18 reviews

No travel

75%

Within city

25%

Epicenter Technologies Customer Service Associate Salary

based on 64 salaries

₹1.5 L/yr - ₹4 L/yr

10% less than the average Customer Service Associate Salary in India

View more details

Employee Benefits for Epicenter Technologies Customer Service Associate

Office cab/shuttle

2 total responses

Health insurance

1 total response

Job/Soft skill training

3 total responses

Cafeteria

3 total responses

View All

Compare Epicenter Technologies with

WNS

3.4

Compare

EXL Service

3.7

Compare

Genpact

3.9

Compare

TCS

3.7

Compare

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