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Epicenter Technologies

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based on 583 Reviews

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Reviews
583
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Epicenter Technologies Senior Customer Service Executive Reviews

Updated 25 Mar, 2025

Overall Rating

3.2/5

based on 14 reviews

Rating distribution

5

4 (28.6%)

4

4 (28.6%)

3

2 (14.3%)

2

2 (14.3%)

1

2 (14.3%)

Category Ratings

3.3

Company culture

3.3

Skill development

3.2

Work-life balance

3.1

Job security

3.1

Work satisfaction

2.7

Salary

2.7

Promotions

What employees say about Epicenter Technologies?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

50% employees reported

Flexible timing

40% employees reported

Within city

50% employees reported

View more detailed insights

Gender based rating

1.8

Rated by Women

2 reviews

3.8

Rated by Men

8 reviews

Epicenter Technologies is rated 3.2 out of 5 stars on AmbitionBox, based on 14 company reviews.This rating reflects an average employee experience, indicating moderate satisfac ... Read more

Epicenter Technologies is rated 3.2 out of 5 stars on AmbitionBox, based on 14 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

14 reviews found

Sort by: Popular

Senior Customer Service Executive in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 25 Mar 2025

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Overall Rating

Senior Customer Service Executive in Mira Bhayandar

Full Time

·

Back Office Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 02 Jan 2024

Likes

Good place to work, Nice environment

Dislikes

Timing issue

Promotions - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Mira Bhayandar

Full Time

·

Back Office Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 13 Sep 2023

Likes

We meet supportive employees

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work-life balance - Good

Dislikes

Nothing

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 24 Dec 2023

Likes

People are good Environment is Good

Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Not Increment in salary

Salary - Poor

Senior Customer Service Executive in Mira Bhayandar

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

4.0

Skill development

2.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 24 Jul 2023

Likes

Ambiance Team leader

Salary - Excellent
Skill development - Good
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Management client

Job security - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Executive in Mira Bhayandar

KPO HR Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

4.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 20 Apr 2022

Likes

Perfect work environment and supporting colleague and management staff.

Salary - Excellent
Skill development - Excellent
Job security - Good
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Less Salary as per my expectations and no frequent increment.

Work Details

Absolutely fine

Work timings: Strict Timings

Work related travel: This is a desk job.

Senior Customer Service Executive in Mira Bhayandar

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 23 Sep 2021

Likes

Good work Oppotunity.

Salary - Good
Skill development - Good
Job security - Good
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Good

Dislikes

Salary and growth issue

Work Details

Good nice👌👌

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Epicenter Technologies.

Senior Customer Service Executive in Byander west

Full Time

·

Customer Service Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

5.0

Skill development

4.0

Job security

3.0

Promotions

5.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 21 Apr 2021

Likes

Best workplace

Skill development - Excellent
Job security - Good
Work satisfaction - Excellent

Dislikes

No promotion

Salary - Poor
Company culture - Poor

Work Details

My overall experience best place to work.

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Senior Customer Service Executive in Mumbai

Blue star Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 23 Sep 2020

Likes

Epi center is good but the process is hectic & many issues in the current process

Dislikes

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Flexible Timings)

Senior Customer Service Executive in Thane

Email channel Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

1.0

Job security

2.0

Promotions

1.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 03 Dec 2020

Likes

No proper support was given

Skill development - Good
Company culture - Excellent

Dislikes

No support was given in Corona

Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Work-life balance - Bad

Work Details

Terrible

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Mumbai

CSR & Sustainability Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 23 Oct 2020

Likes

helpful and supportive

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Senior Customer Service Executive in Mumbai

Corporate Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 15 Mar 2018

Likes

Team mates

Dislikes

Pramotion and salary structure

Salary - Poor
Job security - Poor
Promotions - Poor
Work satisfaction - Poor

Work Details

Average

Work days: Monday to Saturday (Flexible Timings)

Senior Customer Service Executive in Mumbai

South inbound Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 24 Oct 2018

Likes

Nothing

Dislikes

Management and politics and growth and appraisal

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Cmon

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Mira Bhayandar

Full Time

·

Operations Department

2.0

posted on 29 Jan 2024

Overall Rating

Top trending discussions

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Tech lead - Tech Mahindra or IBM

I have 2 offers in same location : Need guidance to choose one 1) Tech Mahindra (U4) Fixed 23.9 Variable 2.6=26.5 No joining bonus Project details informed already 2)IBM(7B) Fixed 21.37 + Variable 0-10% Joining bonus is 1 lakh Your Responses and thoughts will be appreciated. Thank you

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More about working at Epicenter Technologies

HQ - Mumbai, Maharashtra, India
BPO
1k-5k Employees (India)

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Epicenter Technologies Senior Customer Service Executive Reviews by Locations

Epicenter Technologies Senior Customer Service Executive Mumbai Reviews
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By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 14 Epicenter Technologies reviews submitted by Epicenter Technologies employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Epicenter Technologies is the right company for you. ... 50% of employees reported the working days at Epicenter Technologies as Rotational Shift. 60% employees reported the work timings at Epicenter Technologies as Strict timing. Read more

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Epicenter Technologies Senior Customer Service Executive Reviews

Epicenter Technologies Senior Customer Service Executive Salary

based on 38 salaries

₹1.2 L/yr - ₹4.8 L/yr

29% less than the average Senior Customer Service Executive Salary in India

View more details

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