eClerx Technical Support Analyst Reviews

Likes

Worst Work Environment Ever!

Dislikes

Worst Work Environment Ever! Working at this company was nothing short of a nightmare. The work culture is toxic, oppressive, and downright disrespectful to employees. It's almost as if you are treated like a prisoner. Employees have no rights, no voice, and are constantly pressured to conform without any support from the management. If something is wrong, do not expect help or understanding - the management's only concern is making sales, even if that means lying to customers. In fact, they openly encourage agents to device clients, with comments like, "Do the sale, even if you need to lie"...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

For freshers it's an amazing platform to learn. You will learn subject perfectly. Just get the job and learn the subject and there Will be one year bond for everyone. You will get joining bonus too

Dislikes

There is nothing much to dislike but if there is EMEA shift it will be better. It's a completely NAM shift. Atleast rotational shift makes comfortable. There is no rotational shift. This is the only drawback.

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Perk and benefits provided by the Company is good.

Dislikes

The company culture has disappointed me a lot.there is many thing's are not good like work environment,bad behavior of seniors. bad behavior - they don't have manner to how talk with us,using abusing language.they don't think how behave should be in professionalism. Work culture - the work culture is very terrible.Seniors rudely pressurize and they don't give you even your break also 9 hours shift they extend your shift to 2 hours more without giving overtime....Read More

Likes

Colleagues are helping.

Dislikes

Company gives nothing to employees no perks no diwali bonus, they don't appreciate and motivate the employee for good work, poor management, No work life balance managers ask to extend shifts without getting any extra pay and they will call you anytime

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

You can upgrade yourself to take eclerx learner. They upgrade course according marketing standards.

Dislikes

You can't easily get growth, until and unless you don't get offer for other company. Otherwise you will same position till decades. Company never see you dedication and hard work towards company.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Female staff is only thing which I like in eclerx

Dislikes

Poor management, favouritism, managers at high level have no skills, those who had good skills have left company due to better opportunity or were forced to leave/quit, HR is puppet of managers and will not take your side even if you're right and managers are wrong

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Salary is on time but they will try to deduct as much as possible. So you have to be very calculative and precise about your half days, sick leaves, shift allowance, etc.

Dislikes

The company's moto is "All work and no play". There is no job security. They made tremendous loss after acquiring Personiv and started firing employees, just to keep the head above water and now in the verge of shutting it down. It is a company where nepotism is encouraged and things will against you if you bring this to management's attention.

Likes

nothing is there to like

Dislikes

first off all mothers is not having any flexibility to do work from home no supporters are there pls allowed work from home flexibilty to the the new morhers to rake care of xhildren with work life . I already completed 3 years here but i dint feel i m working in big finance company hope this work .

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Cab Facility

Dislikes

Everyday its Night shift so its Tiring and then there is sales in customer care which this company dont tell if i would have known about sales i would have gone for sales job itself they were hiving me 35k+ This was a joke and so stressfull after 4 Months that you will think to leave and third they have bonus ever three month for 9kbut there was 5 Month bonus they cut mine 6k by saying performance but who were underperformnace they even got it managers are Theif...Read More

Likes

Work Exposure is good

Dislikes

They have the worst Management. The Retainership contract was the worst contract I have signed. They promised me a year's contract and divided it into two halves. I wasn't even put on a notice period that was humane.

Work Details

Work days: Monday to Saturday (Strict Timings)

Likes

Some of the staffs.

Dislikes

Worst Work Environment, I experienced in my life. It was my first job ever. In initial 2-3 months they will be behaving like they are the best managers in the world they are so caring. They will keep the fix rotational time . But after 2-3 months they keep all the existing times in 1 week only. For example - if today my shift time is 12:30 am to 9:30am my tomorrow's shift will be 6:30pm to 3:30am or 4:30 to 1:30am . Like seriously??? And also in the work load they won't give us break time to time . If I will be 5 mins late because of customer. They will blame us for dragging the chat and we will miss our breaks and now We have to wait for more 2 hours. Or sometimes if we are having shift time of 4:30 our first break will be at 9:30pm. Like seriously??? What we gonna do till then . Why should we starve due to LAT team requirement. Also they adjust our weekoffs without our permission then they just say that," hum aapke liye break times adjust karte hai . Toh aap ye hamare liye karo na. ". Seriously man I was so done with the company and they are literally pressurizing us with their behaviour and sales target. I understand sales target is also important. But sometimes customer concern is very much different we can't just force the customer about the mobile services...Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

eClerx overall is a good company but the management is worst

Dislikes

Job security and they treat you as hell none like anything. I do not mind that they removed me from PCIP but why they treated to a new joiner like outsider and hold accountable for every negative thing which I was not responsible. It was like their plan to put every negative part of the process on new joiner and remove them every year. Why management handling remotely and how owners are allows this. It's good that I am not part of this anymore....Read More

Likes

In customer operations, nothing is good in this company. People are frustrated and want to leave. Those who work are not appreciated and no growth opportunities are their for them. Rest, they fire people for cost cutting.

Dislikes

No promotions, no appraisals, no leaves, no work life balance, working on weekoffs as well, terminations and many more.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Good place to kickstart hour career as a fresher. You learn about how corporate culture works.With eClerx you get a chance to work with top investment banks learn everything you can and move on.

Dislikes

Work culture is really very poor, pls don’t expect any work life balance. I had to stretch 4-5 hours ahead of my shift time to handle the volume spike without any kind of appreciation for the efforts . This was my personal experience might vary from team to team.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Very much disappointing company.. I would not refer to anyone

Dislikes

No management.. no job satisfaction... No growth... No work life balance....work stress... Management issues...

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I like the work culture and people are always ready to help you.

Dislikes

Office location is far for me so traveling is what I don’t like yes they provide cab services but the application doesn’t work for many users like myself provide laptops but not allowed to work from home.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.