eClerx Senior Analyst Chandigarh Reviews

Likes

Female staff is only thing which I like in eclerx

Dislikes

Poor management, favouritism, managers at high level have no skills, those who had good skills have left company due to better opportunity or were forced to leave/quit, HR is puppet of managers and will not take your side even if you're right and managers are wrong

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

There is nothing to like out eclerx

Dislikes

Manager and leads are arrogant and don’t have any manners to treat their employees and juniors. The one who is favourite to manager and lead will get promoted and get increment.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Senior management

Dislikes

Promotions are only for chamchas

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Working atmosphere is very good

Dislikes

Nothing

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves International Travel.

Likes

None

Dislikes

In this company, the senior manager will force you to work on the weekends, and sometimes they call late at night(after work hours) for work, and if you don't answer their call they will give you bad feedback. No job security Low learning As it is a service provider they don't have clients

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Starting Salary for a fresher is good at eClerx. Work culture in also good.

Dislikes

There is very less learning opportunities as processes are already setup. Due to which you stick to SOP and can't explore beyond that. Communication is not that much strong in the internal teams.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Initially it was good however last few months they are more focused on sales part and that totally ruined the process and Now Every Agent forced to do sales which result in impacting there other KPI's, The client they are working for also not have any good customer oriented policies , The products offered are highly priced, lack of promotions, inconsistency in services, which result cx filled negative survey and that counts for agent. Not a good company to build your career as the management want you to met all the KPI's anyhow, They did'nt listen your explaination, they only wants result and it forced the individual to feel the pressure and it really effects the mental health....Read More

Dislikes

Pressurize you to do sales even there is lack of possiblities and even they are not ready to listen explaination, Management wants only results they always compare you with others doing good and on alternate day do the same with them. Process is totally ruined by sales and there is more then 10 KPI's which agent need to met, Growth opportunities are less, Salary is below par then market. The client they are working for Xfinity also has very bad cx policies , price increase, inconsistent services, lack of promotional offers, hard to get voice agent, these all things results in negative reviews which impact agent overall performance as agent don't have much to offer , agent always feel like he is not doing good he is lacking however no one thinking about limitations of process, product and possiblities. You can spend few months or a one year here however not a good option for growth, There is partiality on floor, Managers support there favourites to whom they know from long or they sit together for drink. Teams change randomly, you will not able to build relation with one Manager as your teams keep changing, However this thing not applies on favourites. You will feel like. You are appearing in a test each day of your shift, If you get negative review even you don't have any role in that as you did your job, however Manger still pressurize you and make you feel like you did wrong, This is not a job , it is a mental stress and torcher, If you want stress and mental torcher be your buddy then you can happily join this organization. On a name of promotion they give you nothing in Salary, From Analyst to Senior Analyst there is very low hike and even a individual who is not getting promotion however getting good rating will get same hike, That is pathetic and on asking, Mangement has no relevant answer they are clueless. No one cares for anyone here....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Workohlic environment

Dislikes

Work pressure especially in the team I am working.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.