i
eClerx
based on 4.8k Reviews
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Full Time
Quality Assurance and Testing Department
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Work from home culture
Mumbai location do not have quality projects and they place in any random project irrelevant to your skillset. Poor salary package and HR team. HR is more like managers puppet and do not think from ground level employee perspective.
Full Time
Business Process Quality Department
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Very much disappointing company.. I would not refer to anyone
No management.. no job satisfaction... No growth... No work life balance....work stress... Management issues...
Work days: Rotational Shift (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Quality Assurance - Other Department
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Timely salary
Hygeine issue, work culture, management and technology
Full Time
Business Process Quality Department
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I would not like to comment
I would not like to comment
Full Time
Business Intelligence & Analytics Department
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Good company to work
Nothing
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Quality Assurance and Testing Department
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Good for Freshers, as it is a KPO/ BPO kind of company
Worst company, not recommended for above 5 + yrs of experience, very risky, no job security, no good projects, No bench policy, Poor Higher management, HR are not cooperative & supportive.
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Non Voice Department
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Nothing
Salary Management Work Environment Partiality between liked and disliked agents [From your APM] Leaders showing power of their positions Rude behaviour of APM
Full Time
Quality Assurance and Testing Department
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Nothing
Company with not at all employee friendly . Full of politics. Pathetic appraisal . No upgradation. No work life balance
Full Time
Customer Success Department
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Eclerx has a good name just for resume
Appraisal are depends on how your relationship is with your boss doesn’t matter if you work better then everyone else
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Software Development Department
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Salary on time, Learning
Poor Culture, work pressure is high, no appreciation
Work policy: 3 days/week from office
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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Work culture
Salary increment
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
Full Time
Back Office Department
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This company has many process including day and night. I will give 3 stars ***.
Junior management like some APM'S ( Associate Process Manager like Anakhbir Singh has a very rude behaviour and did practice of politics and favoratism and also took there bestes side or there favour which left everyone speechless and in result they never took the action against them because he has there favorite people around him who will take there side in returns he will give them a benifit in work , WFM and leaves etc. so I think it's better to only work for 1 year and switch to other company which will increase Your salary sine one person cannot change the work environment and cannot fight with the system. Yes people leave this company with good notes because they still need to work and earn otherwise verification in next company will not pass.. so it's hard to accept but this is the reality. In my opinion atleast company should increase the appraisal to 10% increament in this company if the company is in profit but if company is not in profit then people should switch to other company for better growth and salary. I will give 1 star *...Read More
Work days: Monday to Friday (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Finance Department
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Na
Team seated in another Location and one person work for there team. Very hard to work alone without any support and when we try to reach out to that team we are not getting satisfied ans.
Work policy: Na
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Operations Department
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work life balance and skill development pointers are the two key which I like the most
Salary is the dissatisfaction point
Work days: Monday to Friday (Strict Timings)
Work related travel: This is a desk job.
Full Time
Merchandising, Retail & eCommerce - Other Department
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Hybrid work model
Just because it's MNC, offers insurance, WFH/Hybrid model or work with some good clients - DON"T FALL FOR THE BAIT. If you are wise, want to passionately grow and have an impactful journey in your career then trust me or not this is not the place. The work here is purely based on projects so suppose if client goes your job stabilityis in danger until you get a new project/client. High possibility you can be moved from any LOB to any LOB (absolutely any, I mean irrespective of your background you can be moved to Finance or Customer Service(CS) and even if you're a girl you may be pushed to the point where you have to work in CS or leave the company, that's an insane level of job insecurity and an insult to your professional journey if you are passionate about sticking to your industry). Lot of learning & development opportunities come on your way but management will make sure you purely are busy in productive works & zero learning (except you work on L&D on your weekends or breathers). Technically mat join kar mere bhai, career banane nahi bigadne ka scene ho jaega. And, Management/Upper Management/Reporting Managers disrespectful language use karke bhi nikal jayenge but bichare employee ye job karu ya nikal jau ki kashmakashme atke reh jate hai. Please join a better opportunity if possible, try and avoid this firm. Mere review ko nahi toh baki k negative reviews ko hi padh lo yakin ho jaega....Read More
Full Time
Finance Department
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Job security and most of the entry level jobs are available. you can learn basics thing like basic excel.
Appraisal is worse you will get only 2.5 to 8%(Rs 200 to Rs1000) hike and there is only one reason this year budget is low an you know market conditions. You will get benefit only if you are working on managerial positions. Work life balance is like not good not bad.
Full Time
IT Consulting Department
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Eclerx provide good food at affordable prices. Infrastructure is also good. Toilets infrastructure is clean. They also provide Newspapers for reading which was best part for me. You can sit in Cafeteria and spend time reading but they keep music on which is distracting sometimes. Salary is always on time. DLF building also has Table tennis and volleyball.
I was part of a process in which during winter season the workload got significantly reduced due to which we had lot of free time. So during that free time I wanted to read newspapers and articles on laptop to keep myself updated and stay engaged in something which unfortunately was not allowed due to IT security policy. That's the only reason I had to leave apart from that everything was fine for me personally. I have 1 star to work life balance because I worked in Night shifts which effects you work life balance. You feel sleepy on weekend day but you are awake in Night like a OWL. You cannot go visit a market or chill outside because it's dark. You cannot go to Park or Mountains at odd hours. Well this is just a personal opinion for some people Night shift works. night shift becomes a problem on weekends when you awake in Night and you cannot go out....Read More
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Non Voice Department
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To be honest nothing in the company is likable
Operations are literally like a scam, you would be forced to do sales with target in the name of customer support and above that there's zero incentives for sales. The work life balance does not exist and the management doesn't care about any employee. The only thing they want is numbers and sales!
Work days: Rotational Shift (Strict Timings)
Work related travel: This job involves Travel Within City.
Full Time
Data Science & Machine Learning Department
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Many managers were supportive and promoted healthy environment.
The managers at my last project were totally toxic and made everyone to work 14 hours a day, compulsory WFO at no extra pay, even for people who stayed more than 100 kms away, close to 30 people resigned in 4 months. Also illegal misuse of PCIP(Performance correction program) without any clear proof and many put into VRP pool(bench), again no specific reason and HR played blind to these managers. Vertical was digital so be careful and ask specifically about work ethics when you interview....Read More
Full Time
Engineering Department
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People are congenial and helping. The upper management is good but the mid and most project managers are coming from ops background so less flexible and more procedural
Doesnt want to foray into big tech and depends solely on kpo/support/bpo and some automation. Like services industry it will use some bombastic terms for laymans works
Full Time
Software Development Department
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Average job security
People leaving eclerx after 1-3 years because of low payment. Salary is nothing compared to the market. . Because of that people with least skills are getting jobs here.. and people without long-term personal goals can't do any better with company goals either. They are becoming bad managers and they wouldn't know how to utilise team skills. . There are many learning platforms but we don't have time out of work or in general life to learn them. Sometimes we have to work 16 Hrs a day because of poor management. . Appraisals are nothing but a joke. Just joke! What percentage would matter if you are already getting paid in pennies? I can't say any more. . Overall, don't waste your life and time here. If you really NEED IT, do not stay more than 1.5 to 2 years. After that RUN....Read More
Work policy: 2 days/week from office
Work days: Monday to Friday (Flexible Timings)
Work related travel: This is a desk job.
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