eClerx KPO Reviews

Likes

The KM team tries its best in whatever way possible to get you ready for working in investment banking operations. They only do it because they know the level of candidates they've hired. Good exposure of the entire trade life cycle if you're working in IB operations - multiple accounts with them mainly ubs, jp, citi.

Dislikes

The people they hire. HR could be the biggest reason for the company's recent downfall. Employees here have a very casual approach and nothing here is systemic. Filled with freshers. Company would benefit if they reduce attrition rate by paying their employees well.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Cab Facility

Dislikes

Everyday its Night shift so its Tiring and then there is sales in customer care which this company dont tell if i would have known about sales i would have gone for sales job itself they were hiving me 35k+ This was a joke and so stressfull after 4 Months that you will think to leave and third they have bonus ever three month for 9kbut there was 5 Month bonus they cut mine 6k by saying performance but who were underperformnace they even got it managers are Theif...Read More

Likes

eClerx overall is a good company but the management is worst

Dislikes

Job security and they treat you as hell none like anything. I do not mind that they removed me from PCIP but why they treated to a new joiner like outsider and hold accountable for every negative thing which I was not responsible. It was like their plan to put every negative part of the process on new joiner and remove them every year. Why management handling remotely and how owners are allows this. It's good that I am not part of this anymore....Read More

Likes

In customer operations, nothing is good in this company. People are frustrated and want to leave. Those who work are not appreciated and no growth opportunities are their for them. Rest, they fire people for cost cutting.

Dislikes

No promotions, no appraisals, no leaves, no work life balance, working on weekoffs as well, terminations and many more.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Transportation that also chargeable Nothing else that I feel like in this organisation

Dislikes

Very very poor management even higher level too. HR also taking side from managers and higher management. Very low pay, performance bonus only favourate employees. No policy benefit Lot's of politics this all are financial markets vartical specially for Pune

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country, Travel Within City, International Travel.

Likes

Worst Work Environment Ever!

Dislikes

Worst Work Environment Ever! Working at this company was nothing short of a nightmare. The work culture is toxic, oppressive, and downright disrespectful to employees. It's almost as if you are treated like a prisoner. Employees have no rights, no voice, and are constantly pressured to conform without any support from the management. If something is wrong, do not expect help or understanding - the management's only concern is making sales, even if that means lying to customers. In fact, they openly encourage agents to device clients, with comments like, "Do the sale, even if you need to lie"...Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

eClerx is the best platfom for fresher for learning perspective, and they can develop their skills and knowledge related to the process.

Dislikes

Chargeable Cab facility, Hiring fresher directly to a managerial position, salary and perks benifit, increment very less.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

For freshers it's an amazing platform to learn. You will learn subject perfectly. Just get the job and learn the subject and there Will be one year bond for everyone. You will get joining bonus too

Dislikes

There is nothing much to dislike but if there is EMEA shift it will be better. It's a completely NAM shift. Atleast rotational shift makes comfortable. There is no rotational shift. This is the only drawback.

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

Some of the staffs.

Dislikes

Worst Work Environment, I experienced in my life. It was my first job ever. In initial 2-3 months they will be behaving like they are the best managers in the world they are so caring. They will keep the fix rotational time . But after 2-3 months they keep all the existing times in 1 week only. For example - if today my shift time is 12:30 am to 9:30am my tomorrow's shift will be 6:30pm to 3:30am or 4:30 to 1:30am . Like seriously??? And also in the work load they won't give us break time to time . If I will be 5 mins late because of customer. They will blame us for dragging the chat and we will miss our breaks and now We have to wait for more 2 hours. Or sometimes if we are having shift time of 4:30 our first break will be at 9:30pm. Like seriously??? What we gonna do till then . Why should we starve due to LAT team requirement. Also they adjust our weekoffs without our permission then they just say that," hum aapke liye break times adjust karte hai . Toh aap ye hamare liye karo na. ". Seriously man I was so done with the company and they are literally pressurizing us with their behaviour and sales target. I understand sales target is also important. But sometimes customer concern is very much different we can't just force the customer about the mobile services...Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Good place to kickstart hour career as a fresher. You learn about how corporate culture works.With eClerx you get a chance to work with top investment banks learn everything you can and move on.

Dislikes

Work culture is really very poor, pls don’t expect any work life balance. I had to stretch 4-5 hours ahead of my shift time to handle the volume spike without any kind of appreciation for the efforts . This was my personal experience might vary from team to team.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

Very much disappointing company.. I would not refer to anyone

Dislikes

No management.. no job satisfaction... No growth... No work life balance....work stress... Management issues...

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

I like the work culture and people are always ready to help you.

Dislikes

Office location is far for me so traveling is what I don’t like yes they provide cab services but the application doesn’t work for many users like myself provide laptops but not allowed to work from home.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing!

Dislikes

Rigid in terms of flexibility, Poor Hiring Standards, Excess Red Tapism, Evident and unnecessary politics and bias at the work place, Working for Foreign accounts and the entire training is in Hindi, incompetent Trainers, affairs....Awfully Workplace, wouldn't recommended to anyone!

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City, Travel Within Country.

Likes

Very poor company

Dislikes

Lack of peers and management support, unclear expectation at the time of joining and afterwards. No support to sustain in the role. High politics. Not a healthy environment to work. One advice, if you are a person who know how to mold words, things and manipulative then join else avoid it. Otherwise this will cost your career.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Good company to start your career.

Dislikes

Worst work culture As well senior management is uncooperative and in supportive and nowadays as they hire people on contractual baisis for cost cutting and force them to work as they want. And the regular hiring basis makes insecure environment.

Work Details

Work days: Monday to Friday (Strict Timings)

Likes

The environment in eclerx is overall great. I joined the company as fresher and I was really afraid of the things but later on I found every person very supportive let it be HR, or Trainer or the manager everyone treated me well.

Dislikes

I did not dislike anything about the company.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City, Travel Within Country.