eClerx Customer Support Executive Reviews

Likes

1. Company is good for freshers, specially candidates from Tier I & Tier II colleges. 2. Company provide you an full opportunity to learn and grow in your career. 3. Company is good for those need job, job security and have family to take care of.

Dislikes

1. comparatively, very less annual hike rate 2. Promotion is only for selective/(already picked) 3. RnR is not based on your performance. It completely depends on your manager 4. In my case, I get very few holidays, I go to my hometown only once a year. 5. For promotion, If you have no. years of experience, the company says, your contribution in the project is very less in contrast, If you contribute more than expected they say, you don't have enough experience so we promote you or you are not eligible for the criteria of promotion....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Dislikes

I am deeply saddened by eClerx HR’s unfair decision to force my resignation despite being medically fit as per my doctor’s consultation. I was fully willing to continue working, but after my parents, out of concern, didn’t allow me to attend for just one day, Management took an extreme step without considering my commitment. My parents even begged on a call, explaining our struggles, yet HR ignored their pleas and accepted my resignation forcefully. Today, my family and I are in tears, struggling without income. I was the only earning member, yet eClerx prioritized unnecessary precautions over my livelihood. This decision has left us devastated, and I feel betrayed by the company I was dedicated to....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Eclerx provide good food at affordable prices. Infrastructure is also good. Toilets infrastructure is clean. They also provide Newspapers for reading which was best part for me. You can sit in Cafeteria and spend time reading but they keep music on which is distracting sometimes. Salary is always on time. DLF building also has Table tennis and volleyball.

Dislikes

I was part of a process in which during winter season the workload got significantly reduced due to which we had lot of free time. So during that free time I wanted to read newspapers and articles on laptop to keep myself updated and stay engaged in something which unfortunately was not allowed due to IT security policy. That's the only reason I had to leave apart from that everything was fine for me personally. I have 1 star to work life balance because I worked in Night shifts which effects you work life balance. You feel sleepy on weekend day but you are awake in Night like a OWL. You cannot go visit a market or chill outside because it's dark. You cannot go to Park or Mountains at odd hours. Well this is just a personal opinion for some people Night shift works. night shift becomes a problem on weekends when you awake in Night and you cannot go out....Read More

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

To be honest nothing in the company is likable

Dislikes

Operations are literally like a scam, you would be forced to do sales with target in the name of customer support and above that there's zero incentives for sales. The work life balance does not exist and the management doesn't care about any employee. The only thing they want is numbers and sales!

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Many managers were supportive and promoted healthy environment.

Dislikes

The managers at my last project were totally toxic and made everyone to work 14 hours a day, compulsory WFO at no extra pay, even for people who stayed more than 100 kms away, close to 30 people resigned in 4 months. Also illegal misuse of PCIP(Performance correction program) without any clear proof and many put into VRP pool(bench), again no specific reason and HR played blind to these managers. Vertical was digital so be careful and ask specifically about work ethics when you interview....Read More

Likes

Cab Facility

Dislikes

Everyday its Night shift so its Tiring and then there is sales in customer care which this company dont tell if i would have known about sales i would have gone for sales job itself they were hiving me 35k+ This was a joke and so stressfull after 4 Months that you will think to leave and third they have bonus ever three month for 9kbut there was 5 Month bonus they cut mine 6k by saying performance but who were underperformnace they even got it managers are Theif...Read More

Likes

eClerx overall is a good company but the management is worst

Dislikes

Job security and they treat you as hell none like anything. I do not mind that they removed me from PCIP but why they treated to a new joiner like outsider and hold accountable for every negative thing which I was not responsible. It was like their plan to put every negative part of the process on new joiner and remove them every year. Why management handling remotely and how owners are allows this. It's good that I am not part of this anymore....Read More

Likes

I like the work culture and people are always ready to help you.

Dislikes

Office location is far for me so traveling is what I don’t like yes they provide cab services but the application doesn’t work for many users like myself provide laptops but not allowed to work from home.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

There is not good point about Eclerx. They don't even have good cafeteria.

Dislikes

Such a stupid company and management Zero job security If manager think the any team members is not good or not able go as per HES rules ( very important manager rules) then he is going to wosh he's job and Hr also support managers only HR is not taking any kind of action against manager. Also all manager and Eclerx management is not with experience they all are fresher coming from MBA certificate only they don't even not how to apply Vlookup And experience staffs is on analysis or senior analyst level Totally about Eclerx is super not good company organisation...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

You'll get to see true colours of management as well as colleagues with office politics and also you'll see that you're are eligible for promotion but still you don't get it because other employee got offer letter from some other company and they'll match it and retain that employee and will promote you next year

Dislikes

Last year I received increment (4%) which was less than the inflation rate (8%) and this year also don't have much expectations from them. Favouritism. Tede employees se he seedhi hai management.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country, Travel Within City.

Likes

Work life balance.

Dislikes

Bonus policy. They are making fool and deduct enough amount from employees CTC and expecting to be outstanding every month in order to get bonus which is something 2k to 3k.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

It's a reputational company which gave me an opportunity to start my career again and I am sure this experience will give me the further growth.

Dislikes

As company eClerx is too good but sometimes due to management the work environment get toxic which negatively impacts on the over all health.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

This company has many process including day and night. I will give 3 stars ***.

Dislikes

Junior management like some APM'S ( Associate Process Manager like Anakhbir Singh has a very rude behaviour and did practice of politics and favoratism and also took there bestes side or there favour which left everyone speechless and in result they never took the action against them because he has there favorite people around him who will take there side in returns he will give them a benifit in work , WFM and leaves etc. so I think it's better to only work for 1 year and switch to other company which will increase Your salary sine one person cannot change the work environment and cannot fight with the system. Yes people leave this company with good notes because they still need to work and earn otherwise verification in next company will not pass.. so it's hard to accept but this is the reality. In my opinion atleast company should increase the appraisal to 10% increament in this company if the company is in profit but if company is not in profit then people should switch to other company for better growth and salary. I will give 1 star *...Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Na

Dislikes

Team seated in another Location and one person work for there team. Very hard to work alone without any support and when we try to reach out to that team we are not getting satisfied ans.

Work Details

Work policy: Na

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

work life balance and skill development pointers are the two key which I like the most

Dislikes

Salary is the dissatisfaction point

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Hybrid work model

Dislikes

Just because it's MNC, offers insurance, WFH/Hybrid model or work with some good clients - DON"T FALL FOR THE BAIT. If you are wise, want to passionately grow and have an impactful journey in your career then trust me or not this is not the place. The work here is purely based on projects so suppose if client goes your job stabilityis in danger until you get a new project/client. High possibility you can be moved from any LOB to any LOB (absolutely any, I mean irrespective of your background you can be moved to Finance or Customer Service(CS) and even if you're a girl you may be pushed to the point where you have to work in CS or leave the company, that's an insane level of job insecurity and an insult to your professional journey if you are passionate about sticking to your industry). Lot of learning & development opportunities come on your way but management will make sure you purely are busy in productive works & zero learning (except you work on L&D on your weekends or breathers). Technically mat join kar mere bhai, career banane nahi bigadne ka scene ho jaega. And, Management/Upper Management/Reporting Managers disrespectful language use karke bhi nikal jayenge but bichare employee ye job karu ya nikal jau ki kashmakashme atke reh jate hai. Please join a better opportunity if possible, try and avoid this firm. Mere review ko nahi toh baki k negative reviews ko hi padh lo yakin ho jaega....Read More