Cogent E Services Customer Service Associate (Csa) Reviews
based on 21 reviews
Updated 14 Dec, 2023
Overall Rating
3.5/5
How AmbitionBox ratings work?
Category Ratings
3.2
Company culture
3.1
Skill development
3.1
Work Satisfaction
2.9
Job Security
2.8
Promotions/Appraisal
2.8
Salary & Benefits
2.8
Work-Life balance
Cogent E Services is rated
3.5 out of 5 stars on
AmbitionBox, based on 21 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Cogent E Services is rated
3.5 out of 5 stars on
AmbitionBox, based on 21 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Cogent E Services Customer Service Associate (Csa) Reviews
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21 reviews found
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Popular
Customer Service Associate (Csa) in
Noida sec -62
Retail & B2C Sales Department
4.0
Overall Rating
4.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 07 May 2022
Likes
Good work environment and culture. There is huge cafeteria. Company policies are good, appraisals are fair and they give good salary .
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate (Csa) in
Mangaluru
Full Time
·
Voice / Blended Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 14 Dec 2023
Likes
Best support team I had ever, HR,team lead and most of the company support staff is encouraging and cherish.
Customer Service Associate (Csa) (working remotely)
Full Time
·
Voice / Blended Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 14 Jan 2023
Likes
Work from home
Dislikes
Weekend's no holiday
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate (Csa) in
Nodia
Full Time
·
Csa Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 05 Jul 2022
Likes
Staff
Dislikes
Salary was very low
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Associate (Csa) in
Bareilly
Sales & Marketing Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 29 Jun 2022
Likes
Everything about my company
Dislikes
Nothing
Work Details
Excellent
Work days: Rotational Shift
(Strict Timings)
Customer Service Associate (Csa) in
Dombivali
CSA Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 11 May 2021
Likes
There's nothing to like about this company . Third class company with third class people .
Dislikes
Everything I dislike about this company & I will not refer anyone to work in this company ..Right from the people to Salary , working environment etc everything is 3rd class ... Worst teamleader & his worst AM & so called HR heads . Worst payroll system . I asked for revoke of my resign they purposefully not revoked my Resign .
Icall Deputy manager ( Gayathri
Ravishankaran) for revoke of my resignation she didn't received the call . All are taking personal grudges because I raise a complaint of their shoelicking TL at posh ,the worst TL passed comment on body parts of mine . Their posh is also for name sake . With every evidence camera proof also they haven't terminated TL ..rather terminating him she started judging on my character & saying that I m character less n all . we don't have strong proof .cameras are not audible & on the other hand ur policy stating that no one should carry phone on floor so how come we will collect proof ?? Camera is the only proof I asked to check but they haven't . After being so much mentally harrased I then too continued to work bcz my financial condition was not good due to Covid pandemic & then I gave resignation. Although I have resigned from that company they have not given me my full salary . Pathetic people , pathetic surrounding . Only u can get mentally harrased in this company theirs nothing to learn . HR , ER , TL , AM everyone are useless....Read More
Work Details
Worst . Totally mentally harrased each & everytime
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate (Csa) in
Mangaluru
Retail & B2C Sales Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
3.0
Job Security
2.0
Work-Life Balance
posted on 23 Sep 2021
Likes
Because v are getting good salary in the correct time.
Dislikes
V don't get a time to our self heavy work pleasure
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Associate (Csa) in
Dombivali palava
Customer Service Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 20 Apr 2021
Likes
Worst company I have worked with cogent E service.. worst working culture. Not safe for girls at all .They are hiring candidates only for their sake .while hiring they are only saying ur hiring for Temporary basis.
Dislikes
Upper management are worst (HR head, AM, TL) They are taking compulsion advantage of every candidates .
Work Details
Strongly Dissatisfied
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Associate (Csa) in
Mangaluru
Customer service associate Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
2.0
Salary & Benefits
2.0
Job Security
2.0
Work-Life Balance
posted on 25 Jan 2022
Likes
Support.
Dislikes
Pressure.
Work Details
Work timings: Flexible Timings
Customer Service Associate (Csa) in
Bangalore / Bengaluru
CSA Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Jun 2021
Likes
Good work environment and culture
Dislikes
There is no career growth and opportunity and salary is decent and no increment
Work Details
The job is quite interesting
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Associate (Csa) in
Noida
Kenstar process and Videocon processand Panasonic process Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
4.0
Job Security
5.0
Work-Life Balance
posted on 26 Apr 2021
Likes
I Got Most Exiting about company I love At working At cogent And This Would Give 100℅ Satisfaction Of Company I Want to Survive in this company one more time Of Getting any Vacancy immidiatly..
And Thank You...
Dislikes
One that I saw At cogent They Will Fire Employees At small Mistakes Also That The only thing.. Otherwise The Company Have Great Instruxions Of Company Policy..
Work Details
Excellent in work and so much of Caring of Training in Company
Work days: Monday to Saturday
(Flexible Timings)
Work related travel:This is a desk job.
Employee Benefits
In The Company I have Learns A lot About Custumer Relation ship management
Customer Service Associate (Csa) in
Noida
Business Process Outsourcing Department
4.0
Overall Rating
4.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
3.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 18 Apr 2021
Likes
They always provide salary on time
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Associate (Csa) in
Noida
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 01 May 2021
Likes
Nothing
Dislikes
Management
Work Details
Nothing
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Employee Benefits
Nothing
Customer Service Associate (Csa) in
Noida
Flipkart Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 25 Jul 2021
Likes
Nothing
Dislikes
Pathetic..... Company does not care for employees.
People also ask about Cogent E Services's Customer Service Associate (Csa)s
How is Cogent E Services to work for?
Cogent E Services is rated 3.5 out of 5, based on 21 reviews by employees on AmbitionBox.
Cogent E Services is known for Company culture which is rated at the top and given a rating of 3.2. However, Work-Life balance is rated the lowest at 2.8 and can be improved. To know first hand how it is like to work at Cogent E Services read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Cogent E Services?
According to AmbitionBox ratings, Cogent E Services employees rate its salary and benefits as 2.8 out of 5. You can know more about Cogent E Services Salaries at AmbitionBox
How is the work culture at Cogent E Services?
Work culture is rated 3.2 at Cogent E Services by 21 employees. While job security is rated 2.9 and work-life balance is rated 2.8 at Cogent E Services. Read detailed reviews by employees of Cogent E Services on AmbitionBox.
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