Cogent E Services Senior Customer Service Associate Reviews
based on 19 reviews
Updated 5 Dec, 2024
Overall Rating
3.2/5
How AmbitionBox ratings work?
Category Ratings
2.9
Skill development
2.6
Promotions/Appraisal
2.6
Work-Life balance
2.5
Work Satisfaction
2.5
Job Security
2.5
Company culture
2.4
Salary & Benefits
Cogent E Services is rated
3.2 out of 5 stars on
AmbitionBox, based on 19 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Cogent E Services is rated
3.2 out of 5 stars on
AmbitionBox, based on 19 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Cogent E Services Senior Customer Service Associate Reviews
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19 reviews found
Sort by:
Popular
Senior Customer Service Associate in
Noida
Sales Network Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
4.0
Work-Life Balance
posted on 20 Jun 2021
Likes
Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria for chilling.
Dislikes
Salary hike and policies was not good enough they have to work on that .
There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow.
Work Details
The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team
Senior Customer Service Associate in
Bangalore / Bengaluru
Full Time
·
E-Commerce Service Department
2.0
Overall Rating
2.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 17 Jan 2022
Likes
Very bed experience too much work pressure..
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Noida
Full Time
·
CSA Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 06 Jun 2022
Likes
Really bad management, no job security, less salary, bad behaviour with the employees
Dislikes
Everything, it's a Jail, or like factory for labours
Work Details
It's a joke, you can be called whenever they require no work life balance is there.
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Noida sector 63
Operations Department
2.0
Overall Rating
2.0
Category Ratings
5.0
Promotions/Appraisal
2.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
1.0
Job Security
2.0
Work-Life Balance
posted on 27 Aug 2022
Likes
Very unreliable organization.
No words value for employees, not giving MONEY For OT which worker's had done for the organisation.
Poor work environment
Dislikes
Same as above and they give more priority to the girls .
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Associate in
Hebbal
Full Time
·
CSA Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
3.0
Work-Life Balance
posted on 09 May 2022
Likes
Nothing
Dislikes
Lot of politics and they doesn't address your issue
Work Details
Carrier opportunity zero
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Ayyub khan chouraha Bareilly
Service Delivery Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 03 Apr 2022
Likes
This is a great apportunity to work there great customer experience
Dislikes
Good feedback
Work Details
Good
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Employee Benefits
Good
You are reading trusted reviews. Keep reading to find out more about
Cogent E Services.
Senior Customer Service Associate in
Noida
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
2.0
Job Security
3.0
Work-Life Balance
posted on 19 Apr 2022
Likes
I am not satisfied the way Cogent"s management treat their employees
Poor company policy
There is no job security
Dislikes
Lack of behaviour
Even security behave like boss
Overall i had bad working experience at Cogent e service
Work Details
Very bad
Manager of snap deal ashish jain treat their employees like servent
Very bad working atmosphere for girls
Work days: Monday to Saturday
(Strict Timings)
Work related travel: This job involves
Travel Within City.
This good but some shift issue and attendance issue
Work days: Monday to Friday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Employee Benefits
Management very good
Senior Customer Service Associate in
Bangalore Shantiniketan
Customer Care Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 04 Oct 2021
Likes
I worked 2 years in this compeny nothing is there that I can like there
Dislikes
They are not given any thing for his employer no service
Work Details
2 years
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Noida A61
Customer Service Department
3.0
Overall Rating
3.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
2.0
Company Culture
3.0
Work Satisfaction
2.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 20 Mar 2021
Likes
I like cogent i will come again Salry not increasing 2 year done
Dislikes
Salry issue salry not increasing in agent level that is the only resion of my region
Work Details
I had great experience with cogent
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel: This job involves
Travel Within Country.
Senior Customer Service Associate in
Noida
Voice / Blended Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
5.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 10 Feb 2021
Likes
Nothing
Dislikes
They comitted for reimbursement and didn't do that during lockdown even they didn't given off in lockdown and also deducted salary on free when ask for salary then told me Dekthe h.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Associate in
Bangalore East
Full Time
·
Software Development Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
5.0
Skill Development
1.0
Company Culture
2.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 27 Sep 2020
Likes
There is no good thing to like here.
Dislikes
There is no hike after 1 year spending time with this company.except 2,3 Team leader all other tl are worst.and new tl are acting as a manager .and in interview hr said no sales pressure but on floor they concentrates on 90% sales and 10 % service only
Work Details
Initially it was ok but now days worst
Work days: Rotational Shift
(Flexible Timings)
Senior Customer Service Associate in
Noida
Retail & B2C Sales Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 28 Feb 2022
Likes
Everything is good but QA behaviour was very bad
Work Details
Customer support executive
Work days: Monday to Saturday
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Associate in
Noida sec-63
Customer service associate Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 06 Oct 2021
Likes
Good work environment
Dislikes
Canteen
Work Details
Work timings: Flexible Timings
Senior Customer Service Associate in
Noida
Tatasky OB Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 20 Aug 2018
Likes
I have worked at cogent e services. I like this company bcoz shift timing good and comopny policy. I want to join again in this company but with good salry and good process like that Zamoto or chat process.
Dislikes
No views about dislike
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Senior Customer Service Associate in
Meerut
Operation Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 14 Apr 2019
Likes
The company is give IJP's very fast but unfortunately I had not took any.
Dislikes
The policies that you should wear the socks
Work Details
Normal
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
People also ask about Cogent E Services's Senior Customer Service Associates
How is Cogent E Services to work for?
Cogent E Services is rated 3.2 out of 5, based on 19 reviews by employees on AmbitionBox.
Cogent E Services is known for Skill development which is rated at the top and given a rating of 2.9. However, Salary & Benefits is rated the lowest at 2.4 and can be improved. To know first hand how it is like to work at Cogent E Services read detailed reviews based on various job profiles, departments and locations in the reviews section.
How is the salary at Cogent E Services?
According to AmbitionBox ratings, Cogent E Services employees rate its salary and benefits as 2.4 out of 5. You can know more about Cogent E Services Salaries at AmbitionBox
How is the work culture at Cogent E Services?
Work culture is rated 2.5 at Cogent E Services by 19 employees. While job security is rated 2.5 and work-life balance is rated 2.6 at Cogent E Services. Read detailed reviews by employees of Cogent E Services on AmbitionBox.
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