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Cogent E Services

Compare

3.3

based on 2.7k Reviews

Filter reviews by

Cogent E Services Senior Customer Service Associate Reviews

based on 19 reviews

Updated 5 Dec, 2024

Overall Rating

3.2/5

How AmbitionBox ratings work?

Category Ratings

2.9

Skill development

2.6

Promotions/Appraisal

2.6

Work-Life balance

2.5

Work Satisfaction

2.5

Job Security

2.5

Company culture

2.4

Salary & Benefits

Top Mentions in Cogent E Services Senior Customer Service Associate Reviews

19 reviews found

Sort by: Popular

Senior Customer Service Associate in Navi Mumbai

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

1.0

Work-Life Balance

posted on 05 Dec 2024

Likes

Salary credits on time

Dislikes

No work life balence .Management is worst.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Associate in Bangalore / Bengaluru

Full Time

E-Commerce Service Department

2.0

Overall Rating

2.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

4.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 17 Jan 2022

Likes

Very bed experience too much work pressure..

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Senior Customer Service Associate in Noida

Full Time

CSA Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 06 Jun 2022

Likes

Really bad management, no job security, less salary, bad behaviour with the employees

Dislikes

Everything, it's a Jail, or like factory for labours

Work Details

It's a joke, you can be called whenever they require no work life balance is there.

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Associate in Noida

Sales Network Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Promotions/Appraisal

4.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

4.0

Work-Life Balance

posted on 20 Jun 2021

Likes

Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria for chilling.

Dislikes

Salary hike and policies was not good enough they have to work on that . There is a lot of politics and the management doesn’t address our issues. Salary is decent but career growth is slow.

Work Details

The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the same team

Work timings: Flexible Timings

Work related travel: This is a desk job.

Senior Customer Service Associate in Noida sector 63

Operations Department

2.0

Overall Rating

2.0

Category Ratings

5.0

Promotions/Appraisal

2.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

2.0

Work-Life Balance

posted on 27 Aug 2022

Likes

Very unreliable organization. No words value for employees, not giving MONEY For OT which worker's had done for the organisation. Poor work environment

Dislikes

Same as above and they give more priority to the girls .

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Hebbal

Full Time

CSA Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 09 May 2022

Likes

Nothing

Dislikes

Lot of politics and they doesn't address your issue

Work Details

Carrier opportunity zero

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Associate in Ayyub khan chouraha Bareilly

Service Delivery Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 03 Apr 2022

Likes

This is a great apportunity to work there great customer experience

Dislikes

Good feedback

Work Details

Good

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Good

You are reading trusted reviews. Keep reading to find out more about Cogent E Services.

Senior Customer Service Associate in Noida

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

2.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 19 Apr 2022

Likes

I am not satisfied the way Cogent"s management treat their employees Poor company policy There is no job security

Dislikes

Lack of behaviour Even security behave like boss Overall i had bad working experience at Cogent e service

Work Details

Very bad Manager of snap deal ashish jain treat their employees like servent Very bad working atmosphere for girls

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

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Senior Customer Service Associate in Noida

Nioda Sector 63 Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 12 Jan 2022

Likes

Nice

Dislikes

This good company

Work Details

This good but some shift issue and attendance issue

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Employee Benefits

Management very good

Senior Customer Service Associate in Bangalore Shantiniketan

Customer Care Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 04 Oct 2021

Likes

I worked 2 years in this compeny nothing is there that I can like there

Dislikes

They are not given any thing for his employer no service

Work Details

2 years

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Associate in Noida A61

Customer Service Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

2.0

Work-Life Balance

posted on 20 Mar 2021

Likes

I like cogent i will come again Salry not increasing 2 year done

Dislikes

Salry issue salry not increasing in agent level that is the only resion of my region

Work Details

I had great experience with cogent

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Senior Customer Service Associate in Noida

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

5.0

Skill Development

1.0

Company Culture

5.0

Work Satisfaction

1.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 10 Feb 2021

Likes

Nothing

Dislikes

They comitted for reimbursement and didn't do that during lockdown even they didn't given off in lockdown and also deducted salary on free when ask for salary then told me Dekthe h.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Senior Customer Service Associate in Bangalore East

Full Time

Software Development Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

5.0

Skill Development

1.0

Company Culture

2.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

4.0

Work-Life Balance

posted on 27 Sep 2020

Likes

There is no good thing to like here.

Dislikes

There is no hike after 1 year spending time with this company.except 2,3 Team leader all other tl are worst.and new tl are acting as a manager .and in interview hr said no sales pressure but on floor they concentrates on 90% sales and 10 % service only

Work Details

Initially it was ok but now days worst

Work days: Rotational Shift (Flexible Timings)

Senior Customer Service Associate in Noida

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 28 Feb 2022

Likes

Everything is good but QA behaviour was very bad

Work Details

Customer support executive

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Noida sec-63

Customer service associate Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 06 Oct 2021

Likes

Good work environment

Dislikes

Canteen

Work Details

Work timings: Flexible Timings

Senior Customer Service Associate in Noida

Tatasky OB Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 20 Aug 2018

Likes

I have worked at cogent e services. I like this company bcoz shift timing good and comopny policy. I want to join again in this company but with good salry and good process like that Zamoto or chat process.

Dislikes

No views about dislike

Work Details

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Meerut

Operation Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

4.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 14 Apr 2019

Likes

The company is give IJP's very fast but unfortunately I had not took any.

Dislikes

The policies that you should wear the socks

Work Details

Normal

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Senior Customer Service Associate in Noida

Customer Care Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 16 Aug 2019

Likes

Worst organization ever

Dislikes

Worst place to work

Work Details

Work timings: Strict Timings

Senior Customer Service Associate

HR Operations Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

5.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

5.0

Work-Life Balance

posted on 25 Sep 2019

Likes

SALARY

Top trending discussions

View All

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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AmbitionBox has 19 Cogent E Services reviews submitted by Cogent E Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Cogent E Services is the right company for you. 66% o...Read more