Cognizant Senior Customer Service Associate Reviews

Likes

Competitive Salary offered to lateral joiners. Work life balance is good but yes it depends on project to project.

Dislikes

Promotions are very less here

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Better work-life balance after Covid. High learning curve and standards Environment would be better when compared with other tech giants

Dislikes

Promotion cycle Hike

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

As working here is quite good when your manager is cooperative. Though In previous two years work and manager both was good no complaints for them and i worked from home till now and everyone was cool.

Dislikes

Now during current project my so called manager is psycho. Here in cognizant manager also do coding but he is like only I have to do everything and he just wants credit for it. Even to other squads he is like only he is doing work. He oftenly insulted me and two other team mates. I talked with my home manager but no benefit. Only you have to suffer in that scenario.

Likes

1. salary do not have varaibale component. 2. Co-workers are good.

Dislikes

1. Low job security 2. Forcing people to work from office(ODC) 3. Mostly support projects 4. Very low transparency with poor management 5. Work satisfaction is very average

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Worst work life balance. Complete politics. They just try to fill the seats in office. They expect you to work for 14 hours. And hike will not be according to your work, it's all about politics and friends.

Work Details

Work policy: Depends on seats available in office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing, you can just work until you don't get job anywhere.

Dislikes

When tire 4 and 5 companies gives good hike, meanwhile this company is soo kanjoos to give hike. Also every year they use to change the months of the hike. One year it will be April another year it will be August without arrear. Please don't go to this company.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

No good quality need to mention

Dislikes

Terrible experience, lots of politics in case of promotion, onsite opportunity, no salary increment even you have received good rating

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work satisfaction will be negative, up to my view. No words for this company either is it process issue or company issue but at last emloyee is suffering.

Dislikes

Nothing to like here ....

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Opportunities for professional development through a variety of ongoing training sessions and educational programs The company operates with integrity and focuses on values that promote both personal and professional success

Dislikes

High level of autonomy in decision-making.

Likes

The company has a solid track record of growth, offering job security and longterm stability for its employees The company fosters strong team relationships, making it a pleasant and motivating place to work every day

Dislikes

Employees are empowered to make decisions and contribute to the company’s success. Provides opportunities to work on exciting and impactful projects.

Likes

Cab Service is Good.

Dislikes

I've been working since 2016 and joined Cognizant in 2021. I've had the worst experience of my entire Professional career working here. I was in Service Desk Department of TJX Project and the managers (esp. Sourav Singh & Mainak Sarkar) would misbehave with everyone at every instance. Same goes for SMEs (Sonali Menon & Manisha Kar).These guys didn't even had to crack an interview to get the positions all thanks to the Senior Associate Deepak Kumar Singh who turns blind eye at every atrocities employees face there. They run the project like a Gram Panchayat Office while discriminating on the basis of Religion and Caste....Read More

Work Details

Work policy: 3 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Work culture is good, work life balanceand work environment is good and job security and skills development

Dislikes

No hike for salaries

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Company culture is too chil & good ( depends on respective Project) Working hours are flexible Hybrid mode is followed

Dislikes

Promotion policy is very worst that you can never seen in any organisation. The rules for promotion is very pathetic and also those Manager/ HR are not ready to give promotion even if we eligible. They will simply positioned to another cycles Job security is poor and termination will become a casual word in the organisation

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The night shift allowance, 6th day allowance is better than some other organizations.

Dislikes

Many things, toxic office politics, unpaid overtime, over-the-top cost-cutting practices, slow growth, biased ratings, code of conduct malpractice, biased regionalism, fraudulent HR practices etc.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Individual contributions are recognized through awards, bonuses, and public acknowledgment, creating a culture of appreciation The teamwork culture makes it easy to build relationships and work effectively across departments

Dislikes

The company is transparent about career advancement opportunities, offering clear pathways for growth and promotion The company offers a variety of employee perks and discounts

Likes

The company offers access to wellness programs designed to promote physical and mental wellbeing, ensuring employees can maintain a healthy worklife balance

Dislikes

Competitive salary and generous benefits package. Regular workshops are just one example of the company’s dedication to providing employees with the tools they need for success, inside and outside the office