Cognizant Senior Customer Service Associate Reviews

Likes

As working here is quite good when your manager is cooperative. Though In previous two years work and manager both was good no complaints for them and i worked from home till now and everyone was cool.

Dislikes

Now during current project my so called manager is psycho. Here in cognizant manager also do coding but he is like only I have to do everything and he just wants credit for it. Even to other squads he is like only he is doing work. He oftenly insulted me and two other team mates. I talked with my home manager but no benefit. Only you have to suffer in that scenario.

Likes

No good quality need to mention

Dislikes

Terrible experience, lots of politics in case of promotion, onsite opportunity, no salary increment even you have received good rating

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work satisfaction will be negative, up to my view. No words for this company either is it process issue or company issue but at last emloyee is suffering.

Dislikes

Nothing to like here ....

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Dislikes

I got my H1B visa approved then they put me on bench. They have given very less performance rating just because my H1B got approved. If You need promotion then you have to take release from current project.

Work Details

Work policy: 3 days/week from office

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

The company is known for its emphasis on continuous learning and development, offering employees plenty of opportunities to grow and advance in their careers. Additionally, Cognizant is involved in various innovative projects across different industries, which can be exciting and rewarding for those who enjoy tackling complex challenges and contributing to transformative solutions.

Dislikes

The work-life balance could be better, Salary growth and increments could be substantial, Promotion that is not always on merit list, Senior Management communication and support from leadership should be better.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing much to say..may be in some processes you find better work management.

Dislikes

Increment, promotion is based on favourism most of the time, not much opportunity to learn improve your skills. You may see biasness in management style. Allowances gets decreased with unexplainable reasons. Senior managers busy on flattering.

Likes

Nothing to say much

Dislikes

Management and promotions are based on favaourism and very poor in salary hike and mainly without discussion with employees management gives us performance rating and apart from work there is no other activity today like no outings team lunch and other fun activities

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Yes less work pressure and employee friendly management I have developed lot of skills working in cognizant

Dislikes

Shift times are not so perfect as shudulled

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I have started as fresher, so learning process was good. They gave good training period to learn the things.

Dislikes

Work-life balance was zero in this company which led to struggle personal life.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Flexibility for in office hours

Dislikes

There is no recognition for work, performance ratings are mostly average even after outperforming and fulfilling all the parameters set by supervisor, one can not expect promotion if they have joined as an experienced candidate for atleast 5-6 years even after being eligible

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Opportunity to learn - since people are leaving everyday !

Dislikes

Most of the senior mgmt in cognizant are old , stubborn, egoistic and obnoxious people . They refused to work in teams, they refused to work at par with young associates and they have a very capitalistic mentality - they won't read mails and ask for updated on weekends ! The tools used in CTS are outdated and buggy making the work very very slow

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

-Its a big organization and there are bureaucracy. But still the process are smooth (Yes, there are delays here & there which is expected) - You have the flexibility to work from any cognizant location you desire (Depends upon some project too) - I personally didn't have any problems availing leaves, which is one of the few things I really appreciate.

Dislikes

- Favoritism ( u will get every opportunity if u are an a** licker) - No scope for growth (If you ambitious, even a little bit do not join this organization. The promotion & salary hikes are horrible) - Leadership team is pathetic. If push comes to shove, they will throw you under the bus and will not hesitate. (Generally it's the duty of a leader to absorb the blow if things don't go a certain direction as they are the one making these decisions.)...Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I feel like a home and work space in cognizant is extremely good, I really wish to work with your company again.

Dislikes

I dislike about salary increments.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Overall, Cognizant seems to offer a balanced work environment with opportunities for growth and development, especially for those in technical roles

Dislikes

Many employees feel that getting promoted is a tough task and that the company does not offer enough opportunities for career advancement

Likes

Ambience, Cultural activities, facilities

Dislikes

If you are not satisfied with anything here that's all depends on your reporing manager. Since my reporing manager is below average, my bonus salary hike is worst, and promotion never think of it even if I stay here for next 3 years. I got first promotion and 100% hike in just 1 year when my ex lead was there, it has been almost 3 years from my last promotion from then very less hike. But the amount hard work 4 persons work handling single handed....Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Dislikes

No consideration for senior employee and the management is not so good as expected especially in POI project

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.