Cognizant Senior Customer Service Associate Reviews

Likes

Competitive Salary offered to lateral joiners. Work life balance is good but yes it depends on project to project.

Dislikes

Promotions are very less here

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Better work-life balance after Covid. High learning curve and standards Environment would be better when compared with other tech giants

Dislikes

Promotion cycle Hike

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

As working here is quite good when your manager is cooperative. Though In previous two years work and manager both was good no complaints for them and i worked from home till now and everyone was cool.

Dislikes

Now during current project my so called manager is psycho. Here in cognizant manager also do coding but he is like only I have to do everything and he just wants credit for it. Even to other squads he is like only he is doing work. He oftenly insulted me and two other team mates. I talked with my home manager but no benefit. Only you have to suffer in that scenario.

Likes

1. salary do not have varaibale component. 2. Co-workers are good.

Dislikes

1. Low job security 2. Forcing people to work from office(ODC) 3. Mostly support projects 4. Very low transparency with poor management 5. Work satisfaction is very average

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing

Dislikes

Worst work life balance. Complete politics. They just try to fill the seats in office. They expect you to work for 14 hours. And hike will not be according to your work, it's all about politics and friends.

Work Details

Work policy: Depends on seats available in office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Nothing, you can just work until you don't get job anywhere.

Dislikes

When tire 4 and 5 companies gives good hike, meanwhile this company is soo kanjoos to give hike. Also every year they use to change the months of the hike. One year it will be April another year it will be August without arrear. Please don't go to this company.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

No good quality need to mention

Dislikes

Terrible experience, lots of politics in case of promotion, onsite opportunity, no salary increment even you have received good rating

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work satisfaction will be negative, up to my view. No words for this company either is it process issue or company issue but at last emloyee is suffering.

Dislikes

Nothing to like here ....

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Great process exposure, smooth hiring process, extended work from home tenure during lockdown, good floor environment (colleagues and Aquantances).

Dislikes

Long work hours/ no work life balance, rudest possible SDM - almost held vendetta against the staff (process specific), internal politics and favoritism (process specific),

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Colleagues

Dislikes

Healthcare process -:Management is racist, womaniser. Regional language (marathi) is not allowed on floor. Wherein management will speak Bhojpuri, Bengali, Malyali languages which is not regional according to them. Even if company is in Pune Maharashtra they strictly inform not to speak in marathi as management is not Maharashtrian.If they hate marathi language why are they living in Maharashtra , they should go to their native State. Promotion are only for female employes, lickers 😛🍑 chatus and for others who bring 🥃🍺 for management. Leaves are given only to favourite emp. Even if medical documents are submitted they will apply NCNS. People who are issued warning letter for abusing on floor, fighting on floor are given promotion as they are favourite,lickiers 😛🍑chatus. Management has created there own family on floor which includes bhai, behne, bhabhi, devar, jeth, jethani, nand, soutan and Big Daddy. Management needs full gossip of every employe. Management watches reels and do videos call on floor and says mobile is not allowed to employees. Favouritism is the policy followed by management. Markdowns will be reverted only for favourite and lickers 😛🍑 chatu employees. False hopes given to retain employees. Personal grudges are kept if u don't become slave of the management....Read More

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Work from home and they don't put you in multiple projects paralalley

Dislikes

In the name of annual increament all you get is peanut and that too 6 months delayed.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Salary on time

Dislikes

No recognition No satisfactory work No onsite opportunity if you are not south Indian Poor bonus Poor increment They won't even provide a cup to let you drink water

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Dislikes

Bad appraisals, strict wfo policy because of which you will get stuck during big emergencies, strict promotional criterias, low salary for entry level, not sure about higher level people

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Likes

We can enjoy the company of colleagues in the beginning as a fresher.

Dislikes

Hike and the ratings are absolutely worse as they compare with your peers and downgrade stating as normalisation. I got downgraded twice and was told both the times as next time will take care but useless. Absolutely zero appreciation of hard work here. Max 2 years and then switch.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Despite the fact that cognizant is not directly involved, the management team is the worst because I had a bad rating once and spoke with my HR about it. She said that it was illogical to claim to be able to speak Hindi, and they do not care about employees. While some employees are excellent, favoritism is a non-issue in the Kolkata office. I will not receive any better senior support that would help me start from scratch....Read More

Dislikes

I can list innumerable dislikes. 1. HR role is not in line with his or her work, and seeing such service from such an MNC, particularly in Kolkata office, truly hurt me. 2. I believe that the best way to force the company to leave on its own volition is through favoritism, which is the most advantageous attack by the poor managementof the Kolkata office. 3. You must look for projects on your own, work hard to earn your rating, and fail every time if you are not a Bengali. 4. No work-life balance; you have to work on weekends and late nights, and as a result, you will be highly appreciated with a very bad rating and feedback. 5. salary is very low and there is no hike or promotion if you are not favourite candidate of your manager...Read More

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Likes

As a fresher learning curve would be Good for a QA fresher - end of the days majorly depends on project and team members

Dislikes

Career switch / career advancement is not possible inside cognizant

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)