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Cogent E Services

Compare

based on 2.7k Reviews

Filter reviews by

Cogent E Services Customer Care Executive Reviews

based on 181 reviews

Updated 5 Nov, 2024

Overall Rating

3.2/5

How AmbitionBox ratings work?

Category Ratings

3.1

Skill development

3.0

Work-Life balance

3.0

Job Security

2.9

Company culture

2.8

Work Satisfaction

2.8

Salary & Benefits

2.7

Promotions/Appraisal

Top Mentions in Cogent E Services Customer Care Executive Reviews

181 reviews found

Sort by: Popular

Customer Care Executive in Noida

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 14 Apr 2021

Likes

good work environment and culture teamates are supportive and the management is transparent. there is a huge cafeteria and gaming arcade for chillng. Company policies are good

Dislikes

there is a lot of politics and the management doesn't address our issues. salary is decent but career growth is slow. there is a bond of 2 years before which you cannot resign. On the job training is not given to new joinees.

Work Details

the job is quite interesting

Work timings: Flexible Timings

Work related travel: This job involves Travel Within Country.

Customer Care Executive in Noida

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Promotions/Appraisal

4.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

4.0

Work-Life Balance

posted on 03 Aug 2024

Likes

Cogent company is a BPO company and it is a very good company, promotions happen very quickly in it, due to which you can also develop your career.

Dislikes

This company is not like that because the security here is very strict and restrictions are imposed for everything and the security guards also stop you a lot and cut your salary too.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

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Customer Care Executive in Bangalore / Bengaluru

Full Time

·

Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

2.0

Job Security

1.0

Work-Life Balance

posted on 05 Nov 2024

Likes

..

Dislikes

Stupid dress code and not satisfied with upraisal and work atmosphere

Customer Care Executive in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 27 Oct 2024

Likes

Nothing

Dislikes

On 10 ... salary paid

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Noida

Full Time

·

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 21 Oct 2024

Likes

cafeteria is good

Dislikes

security guards are very strict

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Noida

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Promotions/Appraisal

3.0

Skill Development

2.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 09 Sep 2024

Likes

Na

Dislikes

Company management is very bad they are not supporting to agent

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Noida

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 13 Aug 2024

Likes

Environment and everyone is supporting

Dislikes

Call flow and system issues

You are reading trusted reviews. Keep reading to find out more about Cogent E Services.

Customer Care Executive in Noida

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

3.0

Job Security

3.0

Work-Life Balance

posted on 11 Aug 2024

Likes

Average

Dislikes

Work pressure not good management

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Care Executive in Noida

Full Time

·

Corporate Communication Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

5.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 09 Aug 2024

Likes

Good

Dislikes

Environment is very strict

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Care Executive in Noida

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Promotions/Appraisal

5.0

Skill Development

5.0

Company Culture

4.0

Work Satisfaction

5.0

Salary & Benefits

5.0

Job Security

5.0

Work-Life Balance

posted on 15 Jul 2024

Likes

Seniors

Dislikes

Nothing much time I do

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

3.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

4.0

Salary & Benefits

4.0

Job Security

4.0

Work-Life Balance

posted on 15 Jun 2024

Likes

Employees are very good

Dislikes

Management is worst,they are not employee friendly

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Care Executive in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 12 Jun 2024

Likes

Promotion are easy

Dislikes

No correct salary and incentives every time incentives issue no work culture back to back calls work like dogs and no proper payment facility

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Care Executive in Noida

Full Time

·

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

4.0

Promotions/Appraisal

2.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

2.0

Job Security

2.0

Work-Life Balance

posted on 09 Apr 2024

Likes

promotions easy to comfort help to all skillset management is good good for freshers

Dislikes

nothing work 7 days for req

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Bangalore / Bengaluru

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

3.0

Company Culture

3.0

Work Satisfaction

3.0

Salary & Benefits

1.0

Job Security

3.0

Work-Life Balance

posted on 27 Mar 2024

Likes

No much to like about the company

Dislikes

No salary hikes No promotion Salary cuts No growth

Customer Care Executive in Noida

Full Time

·

Other Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Promotions/Appraisal

4.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

2.0

Job Security

3.0

Work-Life Balance

posted on 07 Aug 2023

Likes

I like that cogent prefer internal promotions more than external hiring

Dislikes

Has to improve in salary.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Bangalore / Bengaluru

Full Time

·

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

2.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 16 Nov 2023

Likes

Nothing is there to be liked

Dislikes

Not good at all as it is from outside

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Noida

Full Time

·

Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 11 Jul 2023

Likes

Nothing ................. Worst company

Dislikes

Cogent.......,.......,... management

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Care Executive in Noida

Full Time

·

Non Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

2.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 11 Oct 2023

Likes

Nothing

Dislikes

Everything not supportive staff

Work Details

Work policy: Work from home as per supervisor approval

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Noida

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Promotions/Appraisal

5.0

Skill Development

4.0

Company Culture

3.0

Work Satisfaction

2.0

Salary & Benefits

4.0

Job Security

3.0

Work-Life Balance

posted on 10 Jul 2023

Likes

I would to like in cogent company there is good support system

Dislikes

ProMotion system was very poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within Country, International Travel.

Customer Care Executive in Meerut

Full Time

·

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Promotions/Appraisal

1.0

Skill Development

1.0

Company Culture

1.0

Work Satisfaction

1.0

Salary & Benefits

1.0

Job Security

1.0

Work-Life Balance

posted on 27 Dec 2022

Likes

Very bad experience I have in cogent the hr department or manager treat there employees very badly that why I left the job worst life experience in cogent

Dislikes

Yes they deserve it you cogent

Work Details

Work timings: Flexible Timings

Work related travel: This job involves International Travel.

Top trending discussions

View All

effortlesswinner

Need help in deciding from the following offers

I have the following offers: 1. Exl - 24 lpa fixed + 12% variable + 2 lakhs joining bonus Position - manager 2. Infinite computer solutions - 30 lpa fixed 3. Deloitte - Still negotiating trying for 30-35 lpa I am prioritizing long term employment as well as personal/ professional growth as I have major family responsibilities coming ahead in next year. Please let me know your insights. Update - Thank you for all the inputs everyone who all contributed to the discussion. I have actually made my decision, I will be joining ICS at technical lead - 37 LPA. They offered a sweet deal that is too good to resist.

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People also ask about Cogent E Services's Customer Care Executives

How is Cogent E Services to work for?

Cogent E Services is rated 3.2 out of 5, based on 181 reviews by employees on AmbitionBox. Cogent E Services is known for Skill development which is rated at the top and given a rating of 3.1. However, Career growth is rated the lowest at 2.7 and can be improved. To know first hand how it is like to work at Cogent E Services read detailed reviews based on various job profiles, departments and locations in the reviews section.

How is the salary at Cogent E Services?

According to AmbitionBox ratings, Cogent E Services employees rate its salary and benefits as 2.8 out of 5. You can know more about Cogent E Services Salaries at AmbitionBox

How is the work culture at Cogent E Services?

Work culture is rated 2.9 at Cogent E Services by 181 employees. While job security is rated 3.0 and work-life balance is rated 3.0 at Cogent E Services. Read detailed reviews by employees of Cogent E Services on AmbitionBox.

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Cogent E Services Customer Care Executive Reviews by Locations

Cogent E Services Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 181 Cogent E Services reviews submitted by Cogent E Services employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Cogent E Services is the right company for you. 55% ...Read more

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Cogent E Services Customer Care Executive Reviews

Gender Based Ratings for Cogent E Services Customer Care Executive

based on 157 reviews

Rated 3.4 for Skill Development and 3.1 for Company Culture

Rated 3.0 for Work-Life Balance and 3.0 for Skill Development

Working Days for Cogent E Services Customer Care Executive

based on 181 reviews

Rotational Shift

55%

Monday to Saturday

25%

Other

10%

Monday to Friday

7%

Alternate Saturday off

3%

Work Timings for Cogent E Services Customer Care Executive

based on 181 reviews

Flexible timing

Strict (9am - 6pm)

Strict (10am - 7pm)

57%

15%

3%

25% employees reported other strict timings

Shift Timings for Cogent E Services Customer Care Executive

based on 181 reviews

Day shift

Night shift

91%

9%

Business Travel for Cogent E Services Customer Care Executive

based on 181 reviews

No travel

60%

Within city

26%

Within country

9%

International travel

4%

Within the country

1%

Cogent E Services Customer Care Executive Salary

based on 509 salaries

₹0.7 L/yr - ₹3.6 L/yr

12% less than the average Customer Care Executive Salary in India

View more details

Employee Benefits for Cogent E Services Customer Care Executive

Free meal

1 total response

Health insurance

1 total response

Office gym

1 total response

Job/Soft skill training

12 total responses

+2 more benefits

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