Convergys Philippines Corporation Customer Service Associate Reviews

Likes

They offer higher salary rate

Dislikes

No weekend off day.

Work Details

Busy schedule

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Convergys has been a huge part in my development as an employee. The workshops I appreciate the most are ELM, SYF TTT and the Trainer Academy. After becoming a Core Trainer, I didnt have a lot of options to get promoted. My supervisor is very understanding whenever I file for Vacation Leaves. I will never forget how Convergys helpedmy family and I when our place was hit by Typhoon Haiyan. I felt their genuine concern and I received a lot of help from different people from different departments. My Co-Trainers taught me a lot of life lessons and knowledge that I will forever bring in my journey....Read More

Dislikes

The clause “Business Needs” in the contract. It defeats the importance of freedom to make decisions. Coaching is not done on a regular basis. You have to ask for it for you to be able to know your performance for the month. Lacks Dev plan for trainer.

Work Details

As a Trainer, I have witnessed how my trainees grow as an individual and as an employee. I realized how important and vital my job is in developing future Leaders.

Work days: Monday to Friday (Flexible Timings)

Likes

In Convergys "D&B" this is the worst BPO company in my life which i had to work with dictators. It is not an MNC company because they do not fallow MNC rules, we can simply say it is a child labor jail which is monitored by dictators.

Dislikes

The worst company in my life.

Work Details

French language specialist.

Work days: Monday to Friday (Strict Timings)

Likes

The people I work with

Dislikes

Recent changes that focused more on profit and somewhat allowed morale to go down

Work Details

It was exciting and fun during the first 5 years. Then it all changed and became more focused on profit and allowed employee morale to go down. But that again is kust my point of view.

Work timings: Strict Timings

Work related travel: This is a desk job.

Employee Benefits

Online courses for leaders

Likes

Salary and global opportunities

Dislikes

Redundancy

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves International Travel.

Likes

I guess compared to the previous company I’ve work with,Convergys Cebu has less over confident and entitled leaders and workmates.

Dislikes

The compensation and pay increase. Also,leaders way of retaining their employees;they give false expectation.

Work Details

I was a Subject Matter expert for 2 yrs,became a manager and then resigned.

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I learned a lot. As in a lot. And for that I will be forever thankful to Cvg for the experience.

Dislikes

Graveyard shift 😂

Work Details

Exciting!

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.