convergys india services Senior Technology Support Executive Bangalore / Bengaluru Reviews

Likes

its not far like ec wf or mr halli

Dislikes

i was underpaid, despite my knowledge, experience. neither did they offer me a job position that suited my profile. I felt that i was on target because i was asking too many questions about the product during training. And trust me i was asking genuine questions. I got maximum calls for product limitation issues, where there is no resolution and hence my NPS score was hit so that i dont get allowance. The TL is not from technical background and does not understand a tech's issue/ the process of trouble shooting a issue. When complained to Ops Managers they had no answer. What they were saying is a tech should carry the burden of dsat customers due to product limitation. Very bad experience including with HR....Read More

Work Details

I was supporting Quick books (Intuit) US customers. Post shutdown of this process they are offering me banking process. A hardcore techie imagine being offered banking process. They expect us to have internet connection and also a laptop.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.