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3.8

based on 25k Reviews

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Concentrix Corporation Customer Service Representative Reviews

based on 391 reviews
Updated 13 Dec, 2024

Overall Rating

3.9/5
How AmbitionBox ratings work?

Category Ratings

4.2

Job Security

3.8

Company culture

3.6

Work-Life balance

3.6

Skill development

3.5

Work Satisfaction

3.3

Salary & Benefits

3.0

Promotions/Appraisal

Top Mentions in Concentrix Corporation Customer Service Representative Reviews

391 reviews found

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Top Concentrix Corporation Customer Service Representative Interview Questions

Q1. What do you know about bpo and why bpo?
View answer (1)
Q2. In how many ways you can show that difference from the ... read more
View answer (1)
Q3. What do you know about customer service
View answer (1)
Q4. What are the customer serviceKPI
View answer (1)
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People also ask about Concentrix Corporation's Customer Service Representatives

Is Concentrix Corporation a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 391 employee reviews, it's clear that most customer service representatives have an average experience working at Concentrix Corporation. Job Security holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about job security and career growth on AmbitionBox.
Does Concentrix Corporation pay their Customer Service Representatives well?
According to AmbitionBox reviews, Concentrix Corporation customer service representatives rate their salary and benefits at 3.3 out of 5, based on 391 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Concentrix Corporation's customer service representatives salaries here and to read reviews specifically about salary and benefits at Concentrix Corporation for customer service representatives, click here.
How is the work culture at Concentrix Corporation for Customer Service Representatives?
Work culture at Concentrix Corporation for customer service representatives is rated 3.8 out of 5 by 391 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Concentrix Corporation for customer service representatives, click here.
How is the job security at Concentrix Corporation for Customer Service Representatives?
Based on 391 reviews on AmbitionBox, Concentrix Corporation's customer service representatives rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Concentrix Corporation, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Concentrix Corporation for customer service representatives, click here.
Is work from home available to Customer Service Representatives at Concentrix Corporation?
According to AmbitionBox, 3% of Concentrix Corporation's customer service representatives work from home permanently, 94% work from the office, and 3% follow a hybrid model, based on 30 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Concentrix Corporation for customer service representatives, click here.

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Work Policy for Concentrix Corporation Customer Service Representative

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Workplace policy may vary based on Department, Designation and Location.

based on 30 reviews in last 6 months

Work from office

Work from office

94%
Permanent work from home

Permanent work from home

3%
Hybrid

Hybrid

3%

Other hybrid work policies

3%

Gender Based Ratings for Concentrix Corporation Customer Service Representative

based on 371 reviews
4.1
Rated by 166 Women

Rated 4.4 for Job Security and 3.9 for Company Culture

women
3.8
Rated by 205 Men

Rated 4.1 for Job Security and 3.8 for Company Culture

men

Working Days for Concentrix Corporation Customer Service Representative

based on 391 reviews
Rotational Shift
69%
Monday to Friday
15%
Monday to Saturday
11%
Other
4%
Alternate Saturday off
1%

Work Timings for Concentrix Corporation Customer Service Representative

based on 391 reviews
Flexible timing
Strict (9am - 6pm)
Strict (7am - 4pm)
66%
5%
3%
26% employees reported other strict timings

Shift Timings for Concentrix Corporation Customer Service Representative

based on 391 reviews
Day shift
Night shift
70%
30%

Business Travel for Concentrix Corporation Customer Service Representative

based on 391 reviews
No travel
71%
Within city
24%
Within country
4%
International travel
1%
Concentrix Corporation Customer Service Representative Salary
based on 1.6k salaries
β‚Ή1.1 L/yr - β‚Ή6 L/yr
At par with the average Customer Service Representative Salary in India
View more details
cab
Office cab/shuttle
26 total responses
onsite
International/On-site exposure
5 total responses
freemeal
Free meal
3 total responses
healthInsurance
Health insurance
17 total responses
+5 more benefits
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