Concentrix Corporation Customer Service Representative Reviews
based on 395 reviews
Updated 30 Dec, 2024
Overall Rating
3.9/5
How AmbitionBox ratings work?
Category Ratings
4.2
Job Security
3.8
Company culture
3.6
Work-Life balance
3.6
Skill development
3.5
Work Satisfaction
3.2
Salary & Benefits
3.0
Promotions/Appraisal
Concentrix Corporation is rated
3.9 out of 5 stars on
AmbitionBox, based on 395 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
Concentrix Corporation is rated
3.9 out of 5 stars on
AmbitionBox, based on 395 company reviews.This rating
reflects an average employee experience, indicating moderate satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
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in Concentrix Corporation Customer Service Representative Reviews
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395 reviews found
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Popular
Customer Service Representative (working remotely)
Full Time
·
Customer Success Department
5.0
Overall Rating
5.0
Category Ratings
3.0
Promotions/Appraisal
5.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
3.0
Job Security
5.0
Work-Life Balance
posted on 13 Oct 2023
Likes
teams and feeling of community
Dislikes
pay decrease and loss of ot
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Customer Service Representative in
Vadodara
Business Process Quality Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
2.0
Company Culture
1.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 13 Apr 2021
Likes
people get promoted and appreciate only those who salute to a every senior authority and do as they say without asking single questions even though if it's goes against their ethics.
Dislikes
They say fanatical about clients and staff but i wanted to change a small word from their tagline which is staff and put their Customer bcoz no matter how hard we work or go extra mile end of the day people still not even care to respect employees value and their time of hardwork for the company.
Work Details
not good and not bad as much.
Work days: Monday to Saturday
(Strict Timings)
Work related travel:This is a desk job.
What people are saying about Concentrix Corporation
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Pune
Business Process Quality Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Apr 2022
Likes
Great place to work
Work Details
Work days: Rotational Shift
(Strict Timings)
Customer Service Representative in
Kolkata
Amazon Process Department
2.0
Overall Rating
2.0
Category Ratings
2.0
Promotions/Appraisal
3.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
3.0
Job Security
1.0
Work-Life Balance
posted on 21 Jan 2021
Likes
In lockdown they provided salary to all. But now it's pathetic. The salary is extremely low and that does not even fulfill your needs. Work culture was good before lockdown but now it is too poor. When it's off season the politics of company is to find all faults and tell the employee to leave. Management is the worst. They don't even know the difference of boss and leader. Out of company policy the transport system is just not poor but hell....Read More
Dislikes
The salary structure, the growth, the management, also transport policy is worst. Cnx is drowning in quality so if these things are not taken care of then it can be extremely hard for cnx.
Work Details
It's worst. No work life or balance and entertainment after work. They will make u work as if they are doing any favour on you.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Chandigarh
Customer Support Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
4.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
3.0
Work-Life Balance
posted on 16 Feb 2022
Likes
Job security
Dislikes
Working hours
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
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Concentrix Corporation.
I don't like anything of this company. You will just have to work like rats all days and get a small fixed amount around 12to 15k and that's it. There won't be any more hike till 6 to 7 years that's it.
Dislikes
No salary hike ever . No respect. No understanding. They just treat u like machines and all they want is their work done
Work Details
Very bad. It's been 4 years just 13000 salary. No hike no promotion no benefits anything
Work timings: Flexible Timings
Work related travel:This is a desk job.
Employee Benefits
Nothing actually. Everything u get is paid service and that too at a lot of cost.
Customer Service Representative in
Vadodara
SBIC Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
4.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 20 Jul 2022
Likes
It's amazing work life balance and also main thing i most like is they take care of his employee during the COVID time so appreciate them for this work and also many skill development program are available, it's good place to work
Dislikes
nothing to dislike for my view
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Visakhapatnam
Associate Department
5.0
Overall Rating
5.0
Category Ratings
4.0
Promotions/Appraisal
4.0
Skill Development
5.0
Company Culture
4.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
4.0
Work-Life Balance
posted on 18 Feb 2022
Likes
Job security and friendly nature. FFMBLD hours which is helpful and secure for femal employees.
Dislikes
No increments and growth is slow.
Work Details
Good.
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Bengaluru / Bangalore
Full Time
·
Other Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
1.0
Job Security
1.0
Work-Life Balance
posted on 26 Dec 2023
Likes
I hated working in concentrix daksh
Dislikes
No appraisal no promotions.
Customer Service Representative in
Pune
Customer Service Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 09 Jun 2022
Likes
Overall experience was really good. Teammates, supervisor are supportive.
Dislikes
Everything was good nothing to dislike
Work Details
I learnt so many things on the job. Team was really supportive. Nice culture and balanced life.
Work timings: Flexible Timings
Customer Service Representative in
Gurgaon / Gurugram
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Promotions/Appraisal
1.0
Skill Development
1.0
Company Culture
1.0
Work Satisfaction
1.0
Salary & Benefits
5.0
Job Security
1.0
Work-Life Balance
posted on 04 Apr 2022
Likes
Bhavesh brotia misguide everyone from target
Dislikes
Manager
Work Details
Bad
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Bangalore / Bengaluru
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
3.0
Skill Development
5.0
Company Culture
3.0
Work Satisfaction
4.0
Salary & Benefits
4.0
Job Security
4.0
Work-Life Balance
posted on 15 Nov 2022
Likes
The work culture is really great.
The employees are friendly and willing to help.
The salary and the work environment are pretty good
Dislikes
Very target-oriented and the job pressure can be overwhelming at times
Work Details
Work policy:
3 days/week from office
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative
CSR & Sustainability Department
5.0
Overall Rating
5.0
Category Ratings
1.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
5.0
Salary & Benefits
1.0
Job Security
4.0
Work-Life Balance
posted on 07 Dec 2018
Likes
Cnx is provided best facilities to there employees. Working environment also so good.
Dislikes
There is no job security.This is only negative point.
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Customer Service Representative in
Kolkata
Customer Service Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Promotions/Appraisal
4.0
Skill Development
4.0
Company Culture
2.0
Work Satisfaction
3.0
Salary & Benefits
4.0
Job Security
3.0
Work-Life Balance
posted on 17 Aug 2021
Likes
Job security, work environment is good
Dislikes
Work is damn high for voice process.
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Kolkata
Non Voice Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Promotions/Appraisal
5.0
Skill Development
5.0
Company Culture
5.0
Work Satisfaction
3.0
Salary & Benefits
5.0
Job Security
5.0
Work-Life Balance
posted on 23 Jan 2021
Likes
Concentrix is known as an employee centric company and concentrix has proved that time and time over the years and during this pandemic concentrix stands all alone like a wall with their each and every employee.
Dislikes
The only negative thing in concentrix is the basic pay structure which should be made according to the today's lifestyle and the amount of increasing expenses with the every passing month.
Work Details
Basically my work was to assist the customers and provide them a best possible resolution in real time. It was a great learning experience for me and although working in concentrix is just not work you will get a lot of things along with work.
Work days: Rotational Shift
(Flexible Timings)
Work related travel:This is a desk job.
Customer Service Representative in
Ranchi
CSA Department
3.0
Overall Rating
3.0
Category Ratings
1.0
Promotions/Appraisal
2.0
Skill Development
4.0
Company Culture
3.0
Work Satisfaction
1.0
Salary & Benefits
4.0
Job Security
2.0
Work-Life Balance
posted on 27 May 2022
Likes
Good infrastructure and work environment but no internal management support and no high opportunity of growth.
Work Details
Work days: Monday to Saturday
(Flexible Timings)
Customer Service Representative in
Gurgaon / Gurugram
People also ask about Concentrix Corporation's Customer Service Representatives
Is Concentrix Corporation a good place to work for Customer Service Representatives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.9 out of 5 from over 395 employee reviews, it's clear that most customer service representatives have an average experience working at Concentrix Corporation. Job Security holds the highest rating at 4.2, while career growth is rated the lowest amongst all factors at 3.0. Read reviews about job security and career growth on AmbitionBox.
Does Concentrix Corporation pay their Customer Service Representatives well?
According to AmbitionBox reviews, Concentrix Corporation customer service representatives rate their salary and benefits at 3.2 out of 5, based on 395 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Concentrix Corporation's customer service representatives salaries here and to read reviews specifically about salary and benefits at Concentrix Corporation for customer service representatives, click here.
How is the work culture at Concentrix Corporation for Customer Service Representatives?
Work culture at Concentrix Corporation for customer service representatives is rated 3.8 out of 5 by 395 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas. To read reviews specifically about work culture at Concentrix Corporation for customer service representatives, click here.
How is the job security at Concentrix Corporation for Customer Service Representatives?
Based on 395 reviews on AmbitionBox, Concentrix Corporation's customer service representatives rate job security at 4.2 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Concentrix Corporation, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Concentrix Corporation for customer service representatives, click here.
Is work from home available to Customer Service Representatives at Concentrix Corporation?
According to AmbitionBox, 3% of Concentrix Corporation's customer service representatives work from home permanently, 88% work from the office, and 9% follow a hybrid model, based on 32 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance at Concentrix Corporation for customer service representatives, click here.
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