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Cogent E Services

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3.3

based on 2.9k Reviews

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Cogent E Services Customer Care Executive Reviews

Updated 16 Feb, 2025

Overall Rating

3.3/5

based on 185 reviews

Rating distribution

65 (35.1%)

38 (20.5%)

24 (13.0%)

10 (5.4%)

48 (25.9%)

Category Ratings

3.1

Company culture

3.1

Job security

3.1

Work-life balance

3.1

Skill development

2.9

Promotions

2.9

Work satisfaction

2.8

Salary

What employees say about Cogent E Services?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

53% employees reported

Flexible timing

56% employees reported

No travel

58% employees reported

View more detailed insights

Gender based rating

3.5

Rated by Women

50 reviews

3.1

Rated by Men

111 reviews

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Top Mentions in Cogent E Services Customer Care Executive Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

185 reviews found

Sort by: Popular

Customer Care Executive in Noida

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Apr 2021

Likes

good work environment and culture teamates are supportive and the management is transparent. there is a huge cafeteria and gaming arcade for chillng. Company policies are good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

there is a lot of politics and the management doesn't address our issues. salary is decent but career growth is slow. there is a bond of 2 years before which you cannot resign. On the job training is not given to new joinees.

Work Details

the job is quite interesting

Work timings: Flexible Timings

Work related travel: This job involves Travel Within Country.

Juniper Networks

Our employees have rated us 4.2 on AmbitionBox.

Join a company where our employee's ratings speak volumes.

Customer Care Executive in Mangaluru

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 16 Feb 2025

Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

No salary increment

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Bareilly

Full Time

Sales Support & Operations Department

4.0

Overall Rating

4.0

Category Ratings

1.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 25 Jan 2025

Likes

Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Salary - Bad

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Noida

Full Time

Customer Success Department

4.0

Overall Rating

4.0

Category Ratings

3.0

Salary

1.0

Skill development

1.0

Job security

5.0

Promotions

1.0

Work satisfaction

4.0

Company culture

1.0

Work-life balance

posted on 03 Jan 2025

Likes

Promotion

Promotions - Excellent
Company culture - Good

Dislikes

Briefing time table and force fully

Skill development - Bad
Job security - Bad
Work satisfaction - Bad
Work-life balance - Bad

Customer Care Executive in Noida

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 26 Dec 2024

Likes

Good opportunity

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

No issue in this company

Customer Care Executive in Bangalore / Bengaluru

Full Time

Voice Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

2.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 05 Nov 2024

Likes

Dislikes

Stupid dress code and not satisfied with upraisal and work atmosphere

Salary - Bad
Skill development - Bad
Job security - Poor
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Care Executive in Bangalore / Bengaluru

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

1.0

Skill development

3.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 27 Oct 2024

Likes

Nothing

Dislikes

On 10 ... salary paid

Salary - Poor
Skill development - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Cogent E Services.

Customer Care Executive in Noida

Full Time

Retail & B2C Sales Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 21 Oct 2024

Likes

cafeteria is good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

security guards are very strict

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Discover interview dos and don'ts from real experiences

Customer Care Executive in Noida

Full Time

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

3.0

Skill development

2.0

Job security

2.0

Promotions

3.0

Work satisfaction

2.0

Company culture

3.0

Work-life balance

posted on 09 Sep 2024

Likes

Dislikes

Company management is very bad they are not supporting to agent

Salary - Poor
Job security - Poor
Promotions - Poor
Company culture - Poor

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Noida

Full Time

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 13 Aug 2024

Likes

Environment and everyone is supporting

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Call flow and system issues

Customer Care Executive in Noida

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 11 Aug 2024

Likes

Average

Dislikes

Work pressure not good management

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Care Executive in Noida

Full Time

Corporate Communication Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 09 Aug 2024

Likes

Good

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Environment is very strict

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Care Executive in Noida

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 15 Jul 2024

Likes

Seniors

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing much time I do

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Care Executive in Bangalore / Bengaluru

Full Time

Voice / Blended Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 15 Jun 2024

Likes

Employees are very good

Salary - Good
Job security - Good
Promotions - Good
Work-life balance - Good

Dislikes

Management is worst,they are not employee friendly

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Customer Care Executive in Bangalore / Bengaluru

Full Time

Voice / Blended Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 12 Jun 2024

Likes

Promotion are easy

Dislikes

No correct salary and incentives every time incentives issue no work culture back to back calls work like dogs and no proper payment facility

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Care Executive in Noida

Full Time

Voice / Blended Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

2.0

Skill development

2.0

Job security

4.0

Promotions

3.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 09 Apr 2024

Likes

promotions easy to comfort help to all skillset management is good good for freshers

Promotions - Good

Dislikes

nothing work 7 days for req

Skill development - Poor
Job security - Poor
Work-life balance - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Bangalore / Bengaluru

Full Time

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 27 Mar 2024

Likes

No much to like about the company

Dislikes

No salary hikes No promotion Salary cuts No growth

Skill development - Poor
Job security - Bad
Promotions - Bad

Customer Care Executive in Noida

Full Time

Other Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

4.0

Skill development

2.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

3.0

Work-life balance

posted on 07 Aug 2023

Likes

I like that cogent prefer internal promotions more than external hiring

Skill development - Good
Promotions - Good
Company culture - Good

Dislikes

Has to improve in salary.

Salary - Poor
Job security - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Bangalore / Bengaluru

Full Time

Operations Support Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 16 Nov 2023

Likes

Nothing is there to be liked

Dislikes

Not good at all as it is from outside

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Care Executive in Noida

Full Time

Other Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 11 Jul 2023

Likes

Nothing ................. Worst company

Dislikes

Cogent.......,.......,... management

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

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