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Premium Employer

Axis Bank

Compare

3.8

based on 25.6k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

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Axis Bank Customer Service Officer Reviews

Updated 14 Feb, 2025

Overall Rating

3.7/5

based on 266 reviews

Rating distribution

101 (38.0%)

71 (26.7%)

35 (13.2%)

24 (9.0%)

35 (13.2%)

Category Ratings

4.0

Skill development

3.8

Job security

3.6

Company culture

3.5

Salary

3.4

Promotions

3.3

Work-life balance

3.3

Work satisfaction

What employees say about Axis Bank?

Insights from employee reviews on AmbitionBox

Workplace insights

Alternate Saturday off

47% employees reported

Flexible timing

37% employees reported

Within city

53% employees reported

View more detailed insights

Gender based rating

3.7

Rated by Women

110 reviews

3.6

Rated by Men

141 reviews

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Top Mentions in Axis Bank Customer Service Officer Reviews

We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

266 reviews found

Sort by: Popular

Customer Service Officer in Kuchinda

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 09 May 2021

Likes

Good work environment and culture, Teammates are supportive, management is transparent, company policy is good , appraisals are fair and they give good salary hike and bonus every year

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

Working hours is not appropriate late sitting in the branch is most inconvenient for the life balance

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Tide Business Finance Platform

Thrive at work, live fully - experience balance like never before!

Customer Service Officer in Koch Bihar

Full Time

Banking Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

1.0

Work-life balance

posted on 20 Dec 2024

Likes

Opportunity to learn.

Skill development - Good
Job security - Good

Dislikes

Late sitting,Extreme pressure

Work satisfaction - Poor
Work-life balance - Bad

Customer Service Officer in Chennai

Full Time

Operations Department

1.0

Overall Rating

1.0

Category Ratings

2.0

Salary

1.0

Skill development

3.0

Job security

2.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 07 Dec 2024

Likes

Job security

Dislikes

No work life balance and pressure daily life

Salary - Poor
Skill development - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Customer Service Officer in Ahmedabad

Full Time

Banking Operations Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

4.0

Skill development

2.0

Job security

1.0

Promotions

2.0

Work satisfaction

3.0

Company culture

4.0

Work-life balance

posted on 20 Nov 2024

Likes

Medical benifits and leave structure

Salary - Good
Skill development - Good
Work-life balance - Good

Dislikes

Promotion and appraisal criteria also transfer request.

Job security - Poor
Promotions - Bad
Work satisfaction - Poor

Customer Service Officer in Phulabani

Full Time

Life Insurance Department

1.0

Overall Rating

1.0

Category Ratings

3.0

Salary

4.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

5.0

Company culture

2.0

Work-life balance

posted on 14 Aug 2024

Likes

The brand and the company initiatives is good in terms of product and service.

Skill development - Good
Job security - Good
Company culture - Excellent

Dislikes

The HR policy is very poor

Work-life balance - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Customer Service Officer in Mohali

Full Time

Business Intelligence & Analytics Department

1.0

Overall Rating

1.0

Category Ratings

1.0

Salary

1.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

1.0

Work-life balance

posted on 21 Aug 2021

Likes

nothing its really worst job

Dislikes

there are animals dont consoder you as a human they do just ragging they give me target of selling 2 lac insurance premium with operational job of 50 rtgs and cheque clearing and single person who handle customer they dont give you time to eat

Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad

Work Details

worst morning 9 to 8till night everyday

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Officer in Bemetara

Full Time

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

5.0

Work-life balance

posted on 21 Dec 2023

Likes

Overall it's great place to work male and female staff ....

Skill development - Excellent
Job security - Excellent
Work-life balance - Excellent

Dislikes

hr team is very slow if someone try to ruin another staff reputation than hr team will not take serious.... I am perfect example of this types of case ,I have raised md complaint against bank staff .....t's been two months and no action has been taken yet.

Promotions - Poor

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

You are reading trusted reviews. Keep reading to find out more about Axis Bank.

Customer Service Officer in Guwahati

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

2.0

Salary

5.0

Skill development

1.0

Job security

1.0

Promotions

1.0

Work satisfaction

1.0

Company culture

3.0

Work-life balance

posted on 14 May 2023

Likes

Giving me opportunities

Skill development - Excellent

Dislikes

There is lots of politics in the name of yearly ratings, System ranking dose not matter, our supervisor do what they actually want to give promotion and ratings. As a branch banking we need to do both sales and operations related work but at the end of the financial year we don't get good appreciation from our supervisors

Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad

Work Details

Work days: Monday to Saturday (Strict Timings)

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Customer Service Officer in Raniganj

Full Time

Banking Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 04 Jan 2024

Likes

Nothing

Skill development - Excellent
Job security - Excellent

Dislikes

Li pressure huge for employees

Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Officer in Kanpur

Full Time

Treasury & Forex Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 13 Oct 2023

Likes

Superb bank to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent

Dislikes

No dislikes at my work place

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Hyderabad / Secunderabad

Full Time

Operations Department

2.0

Overall Rating

2.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 19 Dec 2023

Company culture - Good

Dislikes

Doesn't know team management. No help from the manageee regarding work, problem solving skills are zero with the bank

Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Customer Service Officer in Pune

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

5.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 18 Aug 2023

Likes

Great career opportunity

Salary - Good
Skill development - Excellent
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Axis Bank is good for growth

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Chennai

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

3.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 02 Aug 2023

Likes

All staff and Manager's well supported

Skill development - Excellent
Job security - Excellent
Company culture - Good
Work-life balance - Excellent

Dislikes

Nothing to say.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Officer in Maldah / Malda

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

2.0

Work satisfaction

2.0

Company culture

2.0

Work-life balance

posted on 30 Jul 2023

Likes

Good salary

Salary - Good
Job security - Good
Promotions - Good

Dislikes

No proper exit timing

Work satisfaction - Poor
Company culture - Poor
Work-life balance - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Phulabani

Full Time

Banking Operations Department

2.0

Overall Rating

2.0

Category Ratings

2.0

Salary

2.0

Skill development

1.0

Job security

2.0

Promotions

2.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 16 Jul 2023

Likes

Culture ,ethics team bonding transparency

Company culture - Excellent

Dislikes

Unsupportive supervisors ,poor HR support

Salary - Poor
Skill development - Poor
Job security - Bad
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Bad

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Sitapur

Full Time

Operations and sales Department

5.0

Overall Rating

5.0

Category Ratings

4.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 08 Jan 2023

Likes

Culture of Axis Bank

Salary - Good
Skill development - Good
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

This does not compromise with ROI regarding loans

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Officer in Agartala

Full Time

Banking Operations Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 06 Mar 2023

Likes

Great working place to work

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

Customer Service Officer in Dhampur

Full Time

Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

2.0

Skill development

3.0

Job security

2.0

Promotions

2.0

Work satisfaction

3.0

Company culture

2.0

Work-life balance

posted on 10 Sep 2022

Likes

Provide mandatory leaves

Dislikes

Late sitting and politics, if you complain about it you will torture many other ways

Skill development - Poor
Promotions - Poor
Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Alternate Saturday off (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Officer in Hyderabad / Secunderabad

Full Time

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 01 Apr 2023

Likes

Good

Salary - Good
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Good

Dislikes

Transfer for every 3 months

Customer Service Officer in Rajkot

Full Time

Retail banking Department

4.0

Overall Rating

4.0

Category Ratings

5.0

Salary

3.0

Skill development

4.0

Job security

4.0

Promotions

2.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 09 Aug 2022

Likes

Good brand to work with overall

Salary - Excellent
Job security - Good
Promotions - Good
Company culture - Good

Dislikes

No work life balance at all

Work satisfaction - Poor
Work-life balance - Poor

Work Details

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This is a desk job.

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