Accenture New Customer Service Associate Reviews

Likes

I am not seeing any good thing regarding learning point of view, work point of view. Yeah good thing you will get so many event mail like secret santa, fun friday but you can't participate if you don't have good relation with manager. You will be enjoying Accenture if you have good relation with your manager. They are not entertain other state people, means if you are from other state people except south india then they will be trouble, no1 support you, no1 will bother what you are doing atlast they will not give you anything and they will give you the different reason. But if you are from Soth Indian then without work you can get good hike....Read More

Dislikes

Everything is dislike. If you are not from south indian then you will be trouble. I am requesting to Accenture if you don't like other state people then don't hire other state people and don't spoil other sate resources career. You are giving money that means you can't do anything with your employee.

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

It has great learning experiences including upskilling and cross skilling and also we can keep ourselves up to date on technologies, and most of the trainings will be free of cost or reimbursed.

Dislikes

From the last 3 years there has not been great increments or promotions

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

We got paid on time.

Dislikes

You are not being value as a person. You have to sacrifice your personal life. Promotions are based on buttering skill if you do not possess that skill you may not even get the variable pay promotion and appraisals remains your dream though you have done your job well.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Good colleagues which are working at your same level. Client facing job.

Dislikes

Appreciation and appraisal are not based on performance and there seems to be bias. Incompetent management and leads causing issues to the employees in many ways.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

People have their own projects and work independently with onshores and not Indian managers

Dislikes

Toxic work environment. If you raise genuine concerns or issues with management they will not listen and then tag it you as complaint box. This will also affect ur rating. Protect their favourites. People who butter the Indian leads gets promotion within a year or two and get good joke. Favouritism is very much prevalent.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Once a good company. Good work life balance Good outlook

Dislikes

Bad middle management. People who are not even lead level are managers here . You will not be recognised even when the client has rave reviews about you . There is something fundamentally gone wrong with Accenture recruitment and promotions .50:50 is fine but make sure that it is a credible 50:50

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

The company helps people in developing skill sets. The culture is good and supportive. There is good payouts through rewards and recognition.

Dislikes

There is politics and favoritism. The company do not pay well for appraisals and promotion

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

1. Job security 2. Company transport 3. Good Company culture

Dislikes

1. As an part of accenture operation we don't have general shift mostly evening and night shifts 2.No work life balance 3.No hikes from last 2 years 4. No promotion 5. To much workload

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing as such

Dislikes

Too much of pressure. No hike in 2 years. Promotion is more difficult than ever. No replacement for people who are leaving. Squeezing the employee till he or she drops.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

On time salary

Dislikes

Work life balance No support from management Politics No respect and value of employees who performs good False commitment of shift time

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

The Best Core values of Accenture are Client Value Creation, One Global Network, Respect for the Individual, Best People, Integrity and Stewardship. Working with Accenture give good vibes with Culture, Work satisfaction and rewards on time helps to grow in right direction.

Dislikes

1. Few Indian low mentality leadership. 2. Lack of HR interaction with individual.

Work Details

Work related travel: This is a desk job.

Likes

Job Security

Dislikes

1. **Work-Life Balance**: Accenture is known for its demanding work culture, especially in client-facing roles, where long hours and travel may be required. This can affect work-life balance, particularly for employees with family or personal commitments. 2. **Pressure and Stress**: The fast-paced environment, tight deadlines, and high expectations can sometimes lead to stress and burnout. This is particularly true in certain projects or roles that require constant client interaction and project deliverables. 3. **Limited Career Progression for Some**: Some employees feel that career progression may not always be clear or transparent. While Accenture offers many opportunities for growth, the path to promotion can sometimes be slow or competitive, especially in more senior positions. 4. **Hierarchical Structure**: Accenture, like many large organizations, has a hierarchical structure that some employees find limiting. They may feel that decisions are made at higher levels without enough input from those at lower levels. 5. **Job Rotation**: While Accenture provides opportunities to work on various projects and gain diverse experiences, some employees may find the frequent changes in job roles and assignments to be disruptive or unsatisfying, as it can make it difficult to build expertise in one specific area. 6. **Focus on Billable Hours**: For employees in client-facing roles, there can be a strong emphasis on billable hours, which might create pressure to meet targets. This focus may detract from other valuable work, such as training, skill development, or personal growth. 7. **Corporate Culture and Bureaucracy**: Some employees may find Accenture’s corporate culture and internal processes to be bureaucratic or rigid. This can sometimes hinder innovation or make day-to-day work less flexible than at smaller, more agile companies. 8. **Compensation vs. Workload**: There are occasional complaints about the mismatch between the amount of work expected from employees and the compensation they receive, particularly at junior levels. Some feel that the workload doesn’t always reflect the compensation package. 9. **Frequent Travel**: Many roles at Accenture, especially in consulting, involve frequent travel. While some employees appreciate this as an opportunity to see new places, others find the travel demanding and tiring, particularly when it impacts their personal life. 10. **Standardization**: Some employees feel that the company’s standardized processes and approach can limit creativity or individual initiative, especially when working on client projects that follow a strict methodology. 11. **No Salary Increment for Several Years**: Some employees have reported not receiving a salary increase for an extended period (e.g., 3 years or more). This can lead to dissatisfaction, especially when job performance and company growth do not seem to be reflected in compensation adjustments. 12. **Extended Working Hours**: Although the standard working hours are supposed to be 9 hours, some employees report being required to work 9.5 hours, leading to frustration and a sense that the company is demanding more time without appropriate compensation or recognition for the additional hours. NEVER WORK WITH THIS COMPANY. WORST COMPANY EVER SEEN....Read More

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

No work pressure and if you are in good team with you will be happy to be in Accenture

Dislikes

No appraisals no promotions even if you have enough experience

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work from home to me was really saved some financial stability that's it

Dislikes

No hike from 2 years telling budget constraints but we are working daily if they have budget constraints there should not be development also

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Before COVID Accenture was very good they always thinking abt thier colleagues but now I don't knw y they changed all the policys regarding employee pay instead they can give some benefits atleast we will feel happy for them 10-15 hike is negligible but for employees it's everything bcz they r working with holen soul even they r extending nyts and weekends tooo finally I will say that Accenture is not a good place to stay long years...Read More

Dislikes

They are not giving any hikes during promotions or sublevel movements they always tell that we r in a huge loss, I don't know if they r in loss y they r recruiting so many people instead they can gives hikes or promotions or market corrections to their employees as Accenture should now that living in a metro politian city that salary is not enough even to survive aa whole family I hope they will see my text n please realise and think practically regarding ur employees...Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Learning opportunities Job Security Salary is as per Industry standards

Dislikes

Promotion/Appraisal is a rare thing even with working beyond expectations so lot of time people under appreciated

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.