Accenture Customer Support Engineer L1 Reviews

Likes

Transportation, work culture, WFH

Dislikes

Internal employees are not getting paid as per market value, like me i have not get any increment since 2 years and promotion from 2021. All preferences are giving to women and not considering mens hard work from last 3 years mostly because of diversity.

Likes

Focus on learning and upskilling opportunities Flexible work time(depending on client)

Dislikes

No clarity on appraisal/promotion Senior resource can be allotted to junior position roles just to maintain billability from the client

Work Details

Work policy: My project does not require me to go to office at all. I visit office only for training/event. So I visit office once every couple of months since last 3 years from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Work from home option is there in few projects which is great.

Dislikes

Promotion and hikes are based on buttering skills, favoritism and not on the hard work. Hardworking employees often end up with more tasks, while others work for few hours a day. Some projects require long hours like 12+ hours with very short break of 10 mins for lunch. There's noticeable leadership politics, team leaders and managers struggle to effectively manage teams. Even sick leave can be denied for critical resources. Learning curve also declines steadily on internal projects....Read More

Work Details

Work policy: 3 days/week from office

Work days: Alternate Saturday off (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I am not seeing any good thing regarding learning point of view, work point of view. Yeah good thing you will get so many event mail like secret santa, fun friday but you can't participate if you don't have good relation with manager. You will be enjoying Accenture if you have good relation with your manager. They are not entertain other state people, means if you are from other state people except south india then they will be trouble, no1 support you, no1 will bother what you are doing atlast they will not give you anything and they will give you the different reason. But if you are from Soth Indian then without work you can get good hike....Read More

Dislikes

Everything is dislike. If you are not from south indian then you will be trouble. I am requesting to Accenture if you don't like other state people then don't hire other state people and don't spoil other sate resources career. You are giving money that means you can't do anything with your employee.

Work Details

Work policy: 3 days/week from office

Work timings: Strict Timings

Work related travel: This is a desk job.

Likes

We got paid on time.

Dislikes

You are not being value as a person. You have to sacrifice your personal life. Promotions are based on buttering skill if you do not possess that skill you may not even get the variable pay promotion and appraisals remains your dream though you have done your job well.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

People have their own projects and work independently with onshores and not Indian managers

Dislikes

Toxic work environment. If you raise genuine concerns or issues with management they will not listen and then tag it you as complaint box. This will also affect ur rating. Protect their favourites. People who butter the Indian leads gets promotion within a year or two and get good joke. Favouritism is very much prevalent.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

Best working environment

Dislikes

If an employee has been there for close to 4 years please allow him/her to change project of skill of his/her choice don't pressurise someone to work life long in internal framework team that's not healthy for skill and career development for any employee, no hr support, no salary appraisal working on 40 k even after 3 years 9 months

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Pros: Work culture, Flexible timings (based on projects), Salary and Benefits.

Dislikes

Cons: There is no scope for learning and skill development - most of the time, you'll end up in roles that doesn't suite your skill sets, Poor work-life balance ( based on projects), linguistic politics/partiality among the managers.

Work Details

Work policy: 2 days/week from office

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Working culture is good. Hikes will get every 9 months based on the performance. There is no insecurity of Job.

Dislikes

Evrything is good, except extending hours while month end

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Leadership and Team mates are very collaborative and helpful.

Dislikes

Sometimes work hours especially at S&C can be very crazy with very short timelines for delivery.

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Likes

We have got good project i got to learn

Dislikes

no recognition not and employee oriented company, doesn't think of employees benefits and work life balance. I have been working from 2 years no appraisal or promotion and we have been working 15-16 hrs daily , they are ready recruit new people and replace current one so yeah i don't reccomend it at all

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Neat and clean cabs, package offer to new employees, house keeping and opportunities for transition.

Dislikes

Yearly appraisal, promotion delay, annual bonus

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Some leads and people are supportive, work culture is good until you are performing well and not going to office daily.

Dislikes

If you are going to office daily get ready for the corporate politics, toxic managers. They hire alot for operations role but don't provide any night shift allowances, salary is very less, almost no growth, no extra benifits. You will feel demotivated and feel stuck if you are loyal employee to a company.

Likes

Learning and career growth is good here, As i was told by someone that Accenture is a good learning playground, After i joined experienced it first hand

Dislikes

You need to be highly competitive wothin your team to get the appreciation for your hard work. Promotions are hold for many simce last 3 years and they aren’t providing good hikes

Work Details

Work policy: Depends on project to project

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within Country.

Likes

Very good work culture with strong policies. Accenture really follow their values of inclusion, equal opportunities, platform to learn and grow, freedom of speech and integrity. Plathora of options for internal movement.

Dislikes

No market correction and limited increment. Skills are not considered for resource allocation to a project.

Likes

I like professional approach here. The job process are well documented compared to other companies.

Dislikes

Mostly here are US shfit timings for the workers especially finance and accounts. No leverages or privileges for night shift workers. Even no allwences for shift

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.