Accenture Customer Service Lead Reviews

Likes

Work-life balance, skill development, growth opportunities, pay

Dislikes

Ahmedabad office, in particular, is not a good place to work due to no food vendor availability, no transport facility, & very cramped seating (you can't focus if someone besides you is on a call, desks are right next to one another with no separation).

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I don't like anything about Accenture while I was working for the project Verizon because of this project my thoughts for Accenture changed alot.

Dislikes

No job security along with long working hours with strict parameters which are not even achievable that is why resigning rate is way too high if we compare it with hiring. Out of 16 people batch only 2 to 3 people left after the training. The process is Verizon which is too worst to work. Please avoid if they offer you to work for Verizon.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

Timely salary, office location,

Dislikes

Poor management as Accenture has initiated program to increase female employee and give them preferences. Now females are almost 50% of the population and most of them are driving the work culture like if they are at home. Too much ego clashes, non approving nature, female employee always dislike another female employee which makes it even worse. They really do not want anybody to achieve more than themselves. They lie a lot to their team members and just speak sweetly to cover anything. Anything means anything. Female employees mostly do not have much work on their plate but they portray like they are the ones who have all the responsibilities of Accenture. They tend to get their work done by other and publish their own name to take credit. They are just making the place worse day by day. This is true. One 100 percent true. No promotiona and no increament are new normal in Accenture these days....Read More

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I like work satisfaction and company culture

Dislikes

Low salaries they are paying. I have worked 2.5 years in accenture not getting any hikes. When i joined the company my salary was 17200rs after 2 years they increased 1000rs of salary.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Likes

Salary is good if you come from different company

Dislikes

Some team members are very rude and they are doing politics more, its destroy good work life culture

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

I like nothing at accenture

Dislikes

This feedback is only for Operations - There is no work life balnce, Only work matter to them. When it comes to appraisal - There is nothing and reason would be company has announced no appraisal or promotion. Now Variable part- If you do only work n work still they are not gonna give you good variable, it wil hardly be 7%

Likes

Transportation, work culture, WFH

Dislikes

Internal employees are not getting paid as per market value, like me i have not get any increment since 2 years and promotion from 2021. All preferences are giving to women and not considering mens hard work from last 3 years mostly because of diversity.

Likes

Work Place, Ambiance is Good. People's are cooperative and very professional.

Dislikes

They Lay off employees if the employee is unable to clear the assessments. Extremely high expectations and Target's in up selling. It's not purely customer service but basically a sales work that conduct customer service. Some people keep grudges (senior's) due to that it's really hard to work professionally.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Likes

I really appreciate the collaborative culture here. The team is supportive, and leadership encourages innovation, which makes work both engaging and rewarding.

Dislikes

At times, the fast-paced environment can be challenging, but I’ve learned to manage my workload effectively and see it as an opportunity to grow.

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Likes

1. Overall it is a good place to work irrespective of the project/team assigned 2. Very frequent trainings to keep employees upscaled with the latest technology 3. Good bonus and overall benefits

Dislikes

1. No growth opportunities in support projects 2. Micromanagement and politics 3. In some projects Managers wont allow you to roll off from a project until you opt to resign 4. Managers with no management skills 5. In some locations the office capacity is less but the employees are more which leads to poor seating arrangements

Likes

Nothing

Dislikes

Managers are there without knowledge and just to harass people. Horrible experience with one of the managers. 10 people have resigned under her in 2 years still management is not taking any actions.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Work culture, Leadership, Learning for certification

Dislikes

They are doing average thing of your salary if you stay longer period of time. Your package will go below market standard if stay longer period.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Company infrastructure is good

Dislikes

Company don't follow company standards in projects.once project is completed they don't allocate another project to employees.difficult for work life balance and job security.

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Strict Timings)

Work related travel: This job involves Travel Within City.

Likes

Upskill training and opportunities to grow. I you can work beyond work hrs to give time in trainings you can learn many in demand technologies. Internal job changing options are there but that depends on what technology you are working.

Dislikes

Many projects have toxic work culture but HR is there to help if it's needed. Work culture completely depends on the project we are into. HR policies are Good though.

Work Details

Work policy: 1 day or 9 hrs a week.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Likes

Nothing to like Too much responsibility with such a lower pay. Constant micro management. The governance layer set unrealistic expectations with client and forcing the team to fulfil it. Team structure not balanced. Too much pressure on development team

Dislikes

Worst company ever. no work life balance. Constant pressure. Low pay with too much responsibility.

Work Details

Work policy: First they mentioned its completely remote and then later on change it to Hybrid

Work timings: Flexible Timings

Work related travel: This is a desk job.

Likes

Work life balance

Dislikes

No promotions, no hike received in last two years, this year they reduced my total ctc and the reason they gave is that they are doing this for market correction

Work Details

Work policy: 2 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.