Woodrock Infotech Private Limited Customer Service Executive Interview Questions and Answers

Q1. What is your name and about your self
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Q2. Previous day routine
Ans. 
My previous day routine involved handling customer inquiries, resolving issues, and providing excellent service.
• Started the day by checking emails and voicemails for any customer inquiries

• Responded to customer inquiries via phone, email, or chat

• Resolved customer issues and complaints in a timely and professional manner

• Provided product information and assistance to customers

• Maintained accurate records of customer intera
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Q1. Basic questions
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Q1. Normal Daily life work Balance questions
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Q2. What are you doing today before came for interview
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Q3. What are your skill to grow up you for any company
Ans. 
My skills in communication, problem-solving, and adaptability make me a valuable asset to any company.
• Excellent communication skills to interact with customers and colleagues

• Strong problem-solving skills to resolve customer issues efficiently

• Adaptability to changing situations and willingness to learn new skills

• Ability to work well under pressure and meet deadlines

• Positive attitude and team player mentality

• Proficient i...read more
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Q4. What are your last qualifications
Ans. 
I have a Bachelor's degree in Business Administration and a certification in Customer Service.
• Bachelor's degree in Business Administration

• Certification in Customer Service
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Q5. Why you want to join this company
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I am excited to join this company because of its reputation for excellent customer service and commitment to employee development.
• I have researched the company and am impressed by its customer-centric approach

• I am excited about the opportunity to work with a team of dedicated professionals

• I am looking for a company that values employee growth and development

• I believe my skills and experience align well with the company...read more
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Q1. What are your salary expectations?
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Q2. Why should we hire you?
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Q3. What are your strengths and weaknesses?
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Q4. Tell me about yourself.
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Q1. Tell me why would you want to work as customer service assistant?
Ans. 
I enjoy helping people and providing excellent customer service.
• I have a passion for assisting others and ensuring their needs are met.

• I have strong communication and problem-solving skills.

• I thrive in a fast-paced environment and enjoy the challenge of resolving customer issues.

• I have previous experience in customer service roles and have received positive feedback from customers.

• I believe in the importance of buildin...read more
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Q2. What is your best customer service experience?
Ans. 
My best customer service experience was when I helped a customer resolve a complex issue with their online banking account.
• I patiently listened to the customer's problem and empathized with their frustration.

• I asked probing questions to gather all the necessary information to understand the issue.

• I researched and explored different solutions to find the best resolution.

• I communicated the steps clearly to the customer a...read more
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