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Woodrock Infotech Private Limited Customer Care Executive Interview Questions and Answers

Updated 5 Jan 2023

Woodrock Infotech Private Limited Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

user image Anonymous

posted on 5 Jan 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Apna Jobs and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

First HR will give you pen and paper in which there is one random question and you have to answer it in more than 50 words in within 3 minutes.
Question Example :-
1. What brings you to this industry?
2. What is success?
3. What do you do in your free time?
Only one random question.

Round 3 - HR 

(1 Question)

  • Q1. For Freshers, 1. Tell me about yourself. 2. Some questions from your introduction. 3. Questions about your hobbies. 4. Who is there in your family memeber ? 5. What do you do in your free time? 6. What are...
    • Add your answer
Round 4 - Typing Test 

(1 Question)

  • Q1. No any question for typing. They will just make you sit in front of computer and open the typingtest website and you have to type it for 1 minute. Minimum score is 20 WPM in one minute.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - 1. Be prepared about all bpo questions.
2. Be prepared for english communication.
3. Start practice of Typing in Computer not in Laptop as Keyboard is different in computer and laptop.
Best Of Luck! You will be Selected.

Top trending discussions

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Interview Tips & Stories
2w
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

ICCS user image Anonymous

posted on 26 Nov 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
More than 8 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(4 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. What difference between inbound and outbound
  • Ans. 

    Inbound refers to receiving calls, while outbound refers to making calls.

    • Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

    • Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

    • Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

    • Examples: Inbound ...

    • Answered by AI
    Add your answer
  • Q3. Tell about own hobbies
    • Add your answer
  • Q4. How can handle customer
  • Ans. 

    Handle customers with empathy, active listening, problem-solving skills, and professionalism.

    • Practice active listening to understand customer concerns

    • Show empathy and understanding towards customer's situation

    • Use problem-solving skills to address customer issues effectively

    • Maintain professionalism and remain calm, even in challenging situations

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you are freesher so u can go here but salary ki low 10k monthly

Customer Care Executive Interview Questions & Answers

Credence Resource Management user image Anonymous

posted on 30 Jul 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Mock call explanation
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Explain previous job role
  • Ans. 

    Handled customer inquiries, resolved issues, and provided product information in a fast-paced retail environment.

    • Managed high volume of incoming calls and emails

    • Assisted customers with troubleshooting and problem-solving

    • Processed orders and returns efficiently

    • Maintained positive relationships with customers to ensure satisfaction

    • Answered by AI
    Add your answer

Customer Care Executive Interview Questions & Answers

Konexions Back Office Services user image Anonymous

posted on 28 Oct 2023

Interview experience
1
Bad
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I was interviewed in Sep 2023.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

Group discussion is a many people talk to work growp think

Round 3 - One-on-one 

(4 Questions)

  • Q1. Name place and study qualification
  • Ans. 

    I studied at XYZ University and have a Bachelor's degree in Business Administration.

    • Studied at XYZ University

    • Bachelor's degree in Business Administration

    • Answered by AI
    Add your answer
  • Q2. What is customer service executive
  • Ans. 

    A customer service executive is a professional who interacts with customers to provide information, handle complaints, and resolve issues.

    • Responsible for addressing customer inquiries and concerns

    • Providing information about products or services

    • Resolving customer complaints and issues

    • Maintaining customer satisfaction and loyalty

    • May involve handling customer feedback and suggestions

    • Requires strong communication and probl

    • Answered by AI
    Add your answer
  • Q3. Why should hire you
    • Add your answer
  • Q4. Communication skills best
    • Add your answer

Customer Care Executive Interview Questions & Answers

Corpone Staffing Solutions user image Anonymous

posted on 11 Jan 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Asking tell me about your self
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Asking any experience details
    • Add your answer
Round 4 - Client Interview 

(1 Question)

  • Q1. Client interview is the last phase of interview
    • Add your answer

Interview Preparation Tips

Topics to prepare for Corpone Staffing Solutions Customer Care Executive interview:
  • Basics of call centre
  • Learn some basic communication s
Interview preparation tips for other job seekers - Prepare well and take the interview be prepare good

Customer Care Executive Interview Questions & Answers

FiveS Digital user image Anonymous

posted on 22 Sep 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduction of your self
    • Add your answer
  • Q2. Case based question
    • Add your answer
  • Q3. About the hobby
    • Add your answer
Round 3 - Versent 

(1 Question)

  • Q1. Communication skills and English
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be calm and composed the interview is easy nut to crack just need good communication skills

Customer Care Executive Interview Questions & Answers

Invensis Technologies user image Anonymous

posted on 13 Sep 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2023. There were 5 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job experience, About native and Goals
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer
Round 3 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer
Round 4 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer
Round 5 - One-on-one 

(2 Questions)

  • Q1. Self Introduction
    • Add your answer
  • Q2. Qualification, Job Experience, About Native and Goals
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Get the best opportunity to improve communication skills and many more things.

Customer Care Executive Interview Questions & Answers

FBSPL- Fusion Business Solution P Limited user image Anonymous

posted on 21 Dec 2022

I applied via Walk-in and was interviewed in Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Tell me about your previous experience
    • Add your answer
Round 3 - HR 

(2 Questions)

  • Q1. Details about your previous experience
    • Add your answer
  • Q2. Technical questions about the work to be done
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to clear interview as because walk in interview is there

Customer Care Executive Interview Questions & Answers

Navigant Technologies user image Anonymous

posted on 3 May 2021

I applied via Referral and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell us about yourself, Have you worked earlier in any organisation,
    • Add your answer
  • Q2. Can you do 200 calls daily?
  • Ans. 

    Yes, I have experience in handling high call volumes and can efficiently manage 200 calls daily.

    • I have worked in a call center before and have handled similar call volumes.

    • I am skilled in time management and can prioritize calls based on urgency.

    • I am comfortable with using call center software to manage calls efficiently.

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I have worked 3 months in Navigant technologies and my experience is very bad and this is so true I did not get my offer letter yet and now i am in problem every organisation ask me for offer letter and i am Tierd.

Customer Care Executive Interview Questions & Answers

ICCS user image Anonymous

posted on 19 Dec 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me something about your self
    • Add your answer

Interview Preparation Tips

Topics to prepare for ICCS Customer Care Executive interview:
  • Interview questions preparation
  • Research the company
  • Consider your eligibility for th
  • Interview dress
  • Tell us about yourself
  • Make a list of questions
Interview preparation tips for other job seekers - Don't be nervous during giving interview. Be confident and answer them whatever questions they ask from you through during the interview.
More about working at Woodrock Infotech Private Limited

Woodrock Infotech Private Limited Interview FAQs

How many rounds are there in Woodrock Infotech Private Limited Customer Care Executive interview?
Woodrock Infotech Private Limited interview process usually has 4 rounds. The most common rounds in the Woodrock Infotech Private Limited interview process are Resume Shortlist, Aptitude Test and HR.
How to prepare for Woodrock Infotech Private Limited Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Woodrock Infotech Private Limited. The most common topics and skills that interviewers at Woodrock Infotech Private Limited expect are Customer Handling, Customer Retention, Customer Service and customer care.

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Woodrock Infotech Private Limited Customer Care Executive Salary
based on 15 salaries
₹1.2 L/yr - ₹1.8 L/yr
39% less than the average Customer Care Executive Salary in India
View more details

Woodrock Infotech Private Limited Customer Care Executive Reviews and Ratings

based on 11 reviews

2.7/5

Rating in categories

2.5

Skill development

2.7

Work-Life balance

2.3

Salary & Benefits

2.3

Job Security

2.2

Company culture

2.3

Promotions/Appraisal

2.4

Work Satisfaction

Explore 11 Reviews and Ratings
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