Wipro AR Caller Interview Questions and Answers

Q1. How to deal with an angry customer
Ans. 
Listen actively, empathize, apologize, offer a solution, and follow up.
• Stay calm and professional

• Listen actively and let them vent

• Empathize with their situation

• Apologize for the inconvenience

• Offer a solution or alternative

• Follow up to ensure satisfaction
Answered by AI
Add your answer

Q1. Salary expection
Add your answer
Q2. Near by Location
Add your answer
Q3. Team leader position
Add your answer

Reasoning and coding

Machine learning statistics sql

Q1. Introduced yourself
Add your answer

Q1. Last job and total experience discussion along with salary expectation.
Add your answer

Q1. Domain specific questions were asked.
Add your answer

Q1. How many years experience do you have as Lead?
View 1 more answer
Q2. How many associates do you handle
View 2 more answers

Q1. Excel Formula's Attrition, Shrinkage
Ans. Better brush up your excel skills..
Answered Anonymously
View 1 more answer
Q2. Conflict Management, Escalation Handling experience
Add your answer
Q3. Client Management & Search engine optimization
Add your answer

Q1. Tell me about your experience
Add your answer
Q2. Do you know about how to calculate utilisation and shrinkage?
Ans. 
Utilisation and shrinkage are key metrics in operations management to measure workforce efficiency and productivity.
• Utilisation is calculated by dividing the total productive hours by the total available hours.

• Shrinkage is calculated by subtracting the total productive hours from the total available hours.

• Utilisation rate = (Total productive hours / Total available hours) * 100%

• Shrinkage rate = (Total available hours -...read more
Answered by AI
Add your answer

Q1. Basics of digital marketing
Add your answer

Q1. Salary discussion
Add your answer