Wipro AR Caller Interview Questions and Answers

Q1. How to deal with an angry customer
Ans. 
Listen actively, empathize, apologize, offer a solution, and follow up.
• Stay calm and professional

• Listen actively and let them vent

• Empathize with their situation

• Apologize for the inconvenience

• Offer a solution or alternative

• Follow up to ensure satisfaction
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Q1. Salary expection
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Q2. Near by Location
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Q3. Team leader position
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Reasoning and coding

Machine learning statistics sql

Q1. Introduced yourself
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Q1. Last job and total experience discussion along with salary expectation.
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Q1. Domain specific questions were asked.
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Q1. Technical questions
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Q2. Explanation on the flow of procurement process.
Ans. 
The procurement process involves identifying needs, selecting suppliers, negotiating terms, and making purchases.
• Identify the need for a product or service

• Research and select potential suppliers

• Negotiate terms and pricing with chosen supplier

• Create a purchase order or contract

• Receive and inspect the goods or services

• Approve and process payment to the supplier
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Q1. Tell me about your experience
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Q2. Do you know about how to calculate utilisation and shrinkage?
Ans. 
Utilisation and shrinkage are key metrics in operations management to measure workforce efficiency and productivity.
• Utilisation is calculated by dividing the total productive hours by the total available hours.

• Shrinkage is calculated by subtracting the total productive hours from the total available hours.

• Utilisation rate = (Total productive hours / Total available hours) * 100%

• Shrinkage rate = (Total available hours -...read more
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Q1. Basics of digital marketing
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Q1. Salary discussion
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