Tech Mahindra AR Caller Interview Questions and Answers

Q1. Salary expection
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Q2. Near by Location
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Q3. Team leader position
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Reasoning and coding

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Q1. Introduced yourself
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Q1. Last job and total experience discussion along with salary expectation.
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Q1. Domain specific questions were asked.
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Q1. Technical questions
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Q2. Explanation on the flow of procurement process.
Ans. 
The procurement process involves identifying needs, selecting suppliers, negotiating terms, and making purchases.
• Identify the need for a product or service

• Research and select potential suppliers

• Negotiate terms and pricing with chosen supplier

• Create a purchase order or contract

• Receive and inspect the goods or services

• Approve and process payment to the supplier
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Q1. Can you share your experience from your previous company where you handled P1 cases, and explain how you managed to resolve them?
Ans. 
I successfully handled P1 cases at my previous company by prioritizing urgency, coordinating with cross-functional teams, and implementing quick and effective solutions.
• Prioritized P1 cases based on urgency and impact on customers

• Coordinated with cross-functional teams such as engineering, product, and customer support to quickly address the issue

• Implemented quick and effective solutions to resolve P1 cases and minimiz...read more
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Q2. If you are working from home and your internet is not functioning, how would you support the critical infrastructure of the client?
Ans. 
I would immediately contact my team to inform them of the situation and work on finding alternative solutions to ensure the critical infrastructure of the client is supported.
• Contact team members to inform them of the situation

• Work on finding alternative solutions such as using a mobile hotspot or going to a location with stable internet connection

• Prioritize critical tasks and delegate responsibilities to team members
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Q1. What are your expectations regarding the position?
Ans. 
I expect to lead a team to achieve operational excellence through effective communication, problem-solving, and continuous improvement.
• Lead and motivate team members to meet performance goals

• Implement efficient processes to streamline operations

• Provide guidance and support to team members

• Collaborate with other departments to ensure smooth operations

• Identify areas for improvement and implement solutions
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Q2. When would you be available to join us?
Ans. 
I am available to join in two weeks.
• I can start in two weeks from now.

• I need to give my current employer a two weeks notice.

• I have some personal commitments for the next two weeks.

• I need time to relocate to the new location.
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