TELUS Digital Technical Support Representative Interview Questions and Answers

Q1. What is difference between hub and switch
Ans. 
A hub is a simple networking device that connects multiple devices in a network, while a switch is a more intelligent device that directs network traffic.
• A hub operates at the physical layer of the OSI model, while a switch operates at the data link layer.

• A hub broadcasts incoming data to all connected devices, while a switch selectively sends data to the intended recipient.

• A hub has a single collision domain, while a ...read more
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Q2. What is ip address
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An IP address is a unique numerical label assigned to each device connected to a computer network.
• IP address stands for Internet Protocol address.

• It is used to identify and locate devices on a network.

• There are two types of IP addresses: IPv4 and IPv6.

• IPv4 addresses are written as four sets of numbers separated by periods (e.g., 192.168.0.1).

• IPv6 addresses are written as eight sets of hexadecimal numbers separated by c...read more
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Q1. Tell me about yourself
Ans. 
Experienced sales professional with a proven track record of exceeding targets and building strong client relationships.
• Over 5 years of sales experience in the pharmaceutical industry

• Consistently met or exceeded sales targets by 20% each quarter

• Built and maintained strong relationships with key clients, resulting in repeat business and referrals
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Q1. Tell me about your previous experience
Ans. 
I have 5 years of experience in sales, including B2B and B2C sales roles.
• Worked as a Sales Representative for XYZ Company for 3 years

• Successfully met and exceeded sales targets consistently

• Developed strong relationships with clients and increased customer retention rates

• Trained new sales team members on product knowledge and sales techniques
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Q1. Useless, senseless & waste of time
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Q2. Big waste of time even after a great interview
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Cleared with ace, got great feedback from everyone

Q1. Tell me about yourself
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Q1. Why do you want to be a call center agent
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Q1. Personal details
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Q2. Professional experience
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Q1. Tell me about yourself.
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Q2. Why do you want to join wipro?
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Q3. What do you know about customer service representatives?
Ans. 
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
• Customer service representatives are responsible for addressing customer inquiries and resolving issues.

• They often work in call centers, retail stores, or online platforms.

• Good communication skills, patience, and problem-solving abilities are essential for this role.

• Examples of ta...read more
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Q1. Why should we hire you
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