TELUS Digital Technical Support Representative Interview Questions and Answers

I was given different scenarios where a client was dealing with a software issue, the interviewer would mimic the customer and I had to ask questions to figure out the core issue.Then the second scenario tests, were focused on cases where the issue and solution were apparent but left the customer unhappy as some type of payment on their part needed to be made (e.g. expired insurance), therefore you were tested on how you would appease the customer, while showing understanding of their situation but still maintaining a firm position by explaining clearly the reasoning behind their options. So,the first set of scenarios tested my skills on identifying tech issues, and the second set was about dealing with customers as people, so it tests your soft skills.

Q1. What do you know about customer service
Ans. 
Customer service involves providing assistance and support to customers before, during, and after a purchase.
• Customer service is all about meeting the needs and expectations of customers.

• It involves actively listening to customers, addressing their concerns, and finding solutions to their problems.

• Providing timely and accurate information, being courteous and empathetic, and going above and beyond to ensure customer sa...read more
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Q2. Why do you wanna work here
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Q1. What is highest Qualification?
Ans. 
Bachelor's degree in Business Administration
• Completed Bachelor's degree in Business Administration

• Focused on courses related to customer service and communication

• Enhanced skills in problem-solving and conflict resolution

• Applied knowledge through internships or work experience
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Q2. More about self
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Q1. More About skill?
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Q2. Any past experience?
Ans. 
Yes, I have over 5 years of experience in customer service roles.
• Worked as a Customer Service Representative for XYZ Company for 3 years

• Managed a team of customer service agents at ABC Company for 2 years

• Handled escalated customer complaints and resolved issues effectively
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Just basic details about myself has been asked to ke

Q1. Tell me about yourself
Ans. 
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations

• Proven track record of exceeding customer satisfaction goals

• Example: Successfully resolved a customer complaint by offering a refund and personal
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Q2. What you understand by banking
Ans. 
Banking involves financial transactions, services, and products provided by banks to individuals and businesses.
• Banking involves accepting deposits from customers and providing loans and other financial services.

• Banks play a crucial role in the economy by facilitating the flow of money and credit.

• Services offered by banks include savings accounts, checking accounts, loans, credit cards, and investment products.

• Banking ...read more
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Q1. Self introduction
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Q2. Self introduction with manager
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Q1. Tell me about yourself? Why should we hire you? Do you know eob?
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Q2. What was your last job?
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Q1. Basic Questions 1. introduce yourself 2. write an essay on given topic
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Q1. Managerial round
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Q2. Introduce yourself how was your day
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Q3. Repeat measure,treasure, pleasure
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Q1. Tell us something about yourself
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Q1. Will give anyone topic to speak
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