TELUS Digital Interview Questions, Process, and Tips

Basic questions of aptitude and some coding questions.

Q1. What is OOPS concepts?
Ans. 
OOPS concepts are the principles of Object-Oriented Programming that help in creating modular and reusable code.
• Encapsulation: Binding data and methods together in a single unit.

• Inheritance: Acquiring properties and behavior of a parent class by a child class.

• Polymorphism: Ability of an object to take many forms.

• Abstraction: Hiding implementation details and showing only functionality.

• Examples: Class, Object, Inheritan
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Q2. What is string?
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String is a sequence of characters.
• In Java, String is a class that represents a sequence of characters.

• Strings are immutable, meaning their values cannot be changed once created.

• String literals are enclosed in double quotes, e.g. "Hello World".

• Strings can be concatenated using the + operator, e.g. "Hello" + "World".

• Strings have many built-in methods for manipulation, such as length(), substring(), and indexOf().
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Q3. Write the logic of palindrome?
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Palindrome is a word, phrase, number, or other sequence of characters that reads the same backward as forward.
• Remove all non-alphanumeric characters from the string

• Convert the string to lowercase

• Reverse the string

• Compare the reversed string with the original string
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Q1. Tell us about yourself.
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Q2. Do you have any previous experience in customer service?
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Q1. Tell me about yourself?
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Q2. Brief about your past work experiences?
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Q3. Tell me about your yesturday routine.
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Q1. Tell me about yourself?
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Q2. Why you want to join telus?
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Q3. Why from hotel industry to BPO industry?
Ans. 
Transitioned from hotel industry to BPO industry for better career growth and opportunities.
• Wanted to explore different industries and gain new skills

• BPO industry offered better salary and benefits

• Opportunity to work with diverse clients and improve communication skills

• Hotel industry had limited growth opportunities

• Examples: Dealing with customer complaints in hotel industry helped in handling customer queries in BPO i
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Q1. Tell me about yourself.
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Q2. Can you tell me about the last trip experience?
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Q1. Describe about your Work Experience?
Ans. 
I have 5 years of experience as an Instructional Designer.
• Developed and implemented instructional materials for various training programs.

• Collaborated with subject matter experts to gather content and design effective learning experiences.

• Utilized instructional design models and principles to create engaging and interactive e-learning modules.

• Conducted needs assessments and evaluated the effectiveness of training progr...read more
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Q2. Tool knowledge and why you need this job?
Ans. 
Tool knowledge is essential for an Instructional Designer to effectively create and deliver instructional materials.
• Tool knowledge allows for the efficient use of instructional design software and technology.

• It enables the creation of interactive and engaging learning experiences.

• Familiarity with tools like Adobe Captivate, Articulate Storyline, or Learning Management Systems (LMS) is crucial.

• Proficiency in graphic des...read more
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Campaign Holding Creation

Q1. Figma tool awareness
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Q2. How to prepare training material and contains should be covered in training material.
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Guideline