TELUS Digital Interview Questions, Process, and Tips

Q1. Basic RPA Questions. Knowledge about the RPA tools control rooms. You need to know how to read the logs. Basic question of core Java. They can ask about my SQL queries.
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Q2. Known Control room functionality
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Control room functionality refers to the features and capabilities of a control room system.
• Real-time monitoring of systems and processes

• Alerts and notifications for issues or abnormalities

• Remote access and control of equipment

• Data visualization and reporting tools

• Integration with other systems and applications
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Q3. How to check the queue
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To check the queue, you can use monitoring tools, command line tools, or check the application's logs.
• Use monitoring tools like Nagios, Zabbix, or Prometheus to check the queue status

• Use command line tools like 'top' or 'ps' to check the processes and their status

• Check the application's logs for any queue-related errors or warnings
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Q4. Need to read the logs
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Q5. Having scheduler knowledge
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Basic questions of aptitude and some coding questions.

Q1. What is OOPS concepts?
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OOPS concepts are the principles of Object-Oriented Programming that help in creating modular and reusable code.
• Encapsulation: Binding data and methods together in a single unit.

• Inheritance: Acquiring properties and behavior of a parent class by a child class.

• Polymorphism: Ability of an object to take many forms.

• Abstraction: Hiding implementation details and showing only functionality.

• Examples: Class, Object, Inheritan
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Q2. What is string?
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String is a sequence of characters.
• In Java, String is a class that represents a sequence of characters.

• Strings are immutable, meaning their values cannot be changed once created.

• String literals are enclosed in double quotes, e.g. "Hello World".

• Strings can be concatenated using the + operator, e.g. "Hello" + "World".

• Strings have many built-in methods for manipulation, such as length(), substring(), and indexOf().
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Q3. Write the logic of palindrome?
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Palindrome is a word, phrase, number, or other sequence of characters that reads the same backward as forward.
• Remove all non-alphanumeric characters from the string

• Convert the string to lowercase

• Reverse the string

• Compare the reversed string with the original string
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Q1. Tell us about yourself.
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Q2. Do you have any previous experience in customer service?
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Q1. Tell me about yourself?
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Q2. Brief about your past work experiences?
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Q3. Tell me about your yesturday routine.
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Q1. Tell me about yourself?
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Q2. Why you want to join telus?
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Q3. Why from hotel industry to BPO industry?
Ans. 
Transitioned from hotel industry to BPO industry for better career growth and opportunities.
• Wanted to explore different industries and gain new skills

• BPO industry offered better salary and benefits

• Opportunity to work with diverse clients and improve communication skills

• Hotel industry had limited growth opportunities

• Examples: Dealing with customer complaints in hotel industry helped in handling customer queries in BPO i
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Q1. Tell me about yourself.
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Q2. Can you tell me about the last trip experience?
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