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Teleperformance Customer Service Associate (Csa) Interview Questions and Answers

Updated 31 Aug 2022

Teleperformance Customer Service Associate (Csa) Interview Experiences

9 interviews found

Customer Service Associate (Csa) Interview Questions & Answers

user image soniya

posted on 10 Sep 2020

Interview Questionnaire 

2 Questions

  • Q1. Why do you wants to do the job
    • Add your answer
  • Q2. When i did interview very well with full confident then also the company won't select me
    • Add your answer

Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 4 Feb 2022

I applied via Referral and was interviewed in Jan 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

The aptitude was so easy when I joined the Teleperformance in 2020.
It was so easy having mathematics of percentage calculation.
Second was having general knowledge questions.
And the last was English comprehensive questions...
It was so easy and you can crack the interview very easily.
I have given interview without any preparation. ?

Round 2 - Typing Test 

(3 Questions)

  • Q1. Second round was of Typing test which was taken by the recruiter in that he will gave you a paragraph and you have to type in desktop having time. Its checks the speed of typing. 🥰
    • Add your answer
  • Q2. After typing test the interviewer takes a check to your resume and Shortlist you for that job. And ask you about the personal info and what is you motive to work in this company. As such it was like they a...
    • Add your answer
  • Q3. Then the final round in which your AM takes the interview he will gave you a script and you have to translate it to hindi. It will be in English. After that he ask you about yourself and other personal in...
    • Add your answer

Interview Preparation Tips

Topics to prepare for Teleperformance Customer Service Associate (Csa) interview:
  • General knowledge
  • English comprehensive
  • Percentage
  • General mathematics
Interview preparation tips for other job seekers - Nothing you have to be patient and calm for the interview. Be polite and sharp in the interview.
Be what you are...
All the best☺️

Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 31 Aug 2022

Round 1 - HR 

(2 Questions)

  • Q1. General introduction round
    • Add your answer
  • Q2. Qualification and work experience
    • Add your answer
Round 2 - Assignment 

Mcq , critical thinking and reasoning

Round 3 - One-on-one 

(1 Question)

  • Q1. Jam session , memorable day, about social media and covid 19 breakout
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - your response in English must be fluent.

Customer Service Associate (Csa) Interview Questions & Answers

user image Talha

posted on 10 Mar 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - if you had lost everything and don't have any future scope left with you please join it to earn your daily bread

Teleperformance interview questions for designations

 Customer Service Associate

 (125)

 Senior Customer Service Associate

 (17)

 Data Customer Service Associate

 (1)

 Senior CSA

 (5)

 Csa Supervisor

 (2)

 Csa Lead

 (1)

 Csa Analyst

 (1)

 Customer Service

 (2)

Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 17 Feb 2021

Interview Questionnaire 

4 Questions

  • Q1. Introduce your selF
    • Add your answer
  • Q2. Why are you want join bpo sector
    • Add your answer
  • Q3. How many experience
    • Add your answer
  • Q4. Share your expo previous company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus only Correct Ans

Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 1 Aug 2022

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction, hobbies, life goals
    • Add your answer
  • Q2. They will test spoken english, they asked me to speak for 30 minutes.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare well on introduction they will ask about
1) goals
2) hobbies
3)relocation
4) process

Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 15 Feb 2022

I applied via Indeed and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
    • Add your answer
  • Q2. Why are you looking for a change?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why should we hire you
  • Ans. I am experienced and an quick learner, can work in any environment with efficiency.
    • Answered Anonymously
    Add your answer
  • Q2. What is credit card.
  • Ans. 

    A credit card is a plastic card that allows you to borrow money from a bank or financial institution to make purchases.

    • Credit cards have a credit limit, which is the maximum amount you can borrow.

    • You can use a credit card to make purchases online, in stores, or over the phone.

    • Credit cards charge interest on the amount you borrow, and may also have fees for late payments or going over your credit limit.

    • Some credit cards...

    • Answered by AI
    View 1 more amswer
  • Q3. What is your Salary expactation
  • Ans. For fresher : As I am fresher so i dont have any salary expactation just wanted to start my career with a reputed org. Like yours. For experience; Can go as per your expactations.
    • Answered Anonymously
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. If you facing rejections so you are close to get hired.

Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 8 Jun 2021

I applied via Referral and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Introduction
    • Add your answer
  • Q2. Interests
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Make yourself comfort an confident enough . That's all you need . Believe in yourself .

Customer Service Associate (Csa) Interview Questions & Answers

user image Anonymous

posted on 8 Jan 2021

I applied via Referral and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Asked about the job role
    • Add your answer
  • Q2. And how to sell any kind of products.
  • Ans. 

    To sell any kind of products, understand the customer's needs, highlight the benefits, and create a sense of urgency.

    • Listen actively to the customer's needs and preferences.

    • Highlight the benefits and unique selling points of the product.

    • Create a sense of urgency by emphasizing limited availability or time-sensitive promotions.

    • Address any objections or concerns the customer may have.

    • Close the sale by asking for the cust...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and good communication is essential.

Top trending discussions

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Interview Tips & Stories
1d
amanchoudhari
Verified Icon
·
student at
Pune Institute of Computer Technology, Pune
SAP Labs Interview Experience | On-Campus | SAP Basis Consultant
I participated in SAP Labs' 2025 placement drive at Pune Institute of Computer Technology (PICT) for the SAP Basis Consultant role. The process included three rounds: an aptitude + CS fundamentals test, a group discussion (GD), and a technical + HR interview. In the GD, I confidently initiated the discussion on "Being Famous vs Being Knowledgeable," supporting my points with examples. During the interview, I discussed my resume, internship experience with Node.js, PostgreSQL, and Prisma ORM, and machine learning models like Random Forest Regression. I also explained my problem-solving approach and adaptability to new technologies. I was one of the five students selected, and it was a great learning experience. My advice to future aspirants: Be thorough with your resume, practice aptitude and CS fundamentals, and work on communication skills. #Experiences #interviewexperiences #Experiences-QnA
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Interview questions from similar companies

Customer Service Associate (Csa) Interview Questions & Answers

iEnergizer user image Anonymous

posted on 4 Feb 2023

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your day?
    • Add your answer
  • Q2. Tell me about your education?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go and try yourself if your luck is good you might crack it.
More about working at Teleperformance

Teleperformance Interview FAQs

How many rounds are there in Teleperformance Customer Service Associate (Csa) interview?
Teleperformance interview process usually has 2-3 rounds. The most common rounds in the Teleperformance interview process are HR, One-on-one Round and Resume Shortlist.
What are the top questions asked in Teleperformance Customer Service Associate (Csa) interview?

Some of the top questions asked at the Teleperformance Customer Service Associate (Csa) interview -

  1. And how to sell any kind of produc...read more
  2. What is credit ca...read more
  3. After typing test the interviewer takes a check to your resume and Shortlist yo...read more

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Teleperformance Interviews By Designations

Interview Questions for Popular Designations

People are getting interviews through

based on 5 Teleperformance interviews
Referral
Job Portal
60%
20%
20% candidates got the interview through other sources.
Moderate Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

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Teleperformance Customer Service Associate (Csa) Salary
based on 30 salaries
₹1.3 L/yr - ₹3 L/yr
At par with the average Customer Service Associate (Csa) Salary in India
View more details

Teleperformance Customer Service Associate (Csa) Reviews and Ratings

based on 57 reviews

3.5/5

Rating in categories

3.2

Skill development

2.9

Work-Life balance

2.7

Salary & Benefits

3.0

Job Security

3.2

Company culture

2.7

Promotions/Appraisal

2.8

Work Satisfaction

Explore 57 Reviews and Ratings
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