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iEnergizer Customer Service Associate (Csa) Interview Questions and Answers

Updated 4 Feb 2023

iEnergizer Customer Service Associate (Csa) Interview Experiences

1 interview found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about your day?
  • Q2. Tell me about your education?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just go and try yourself if your luck is good you might crack it.

Interview questions from similar companies

I applied via Referral and was interviewed before Jun 2020. There were 5 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Introduction
  • Q2. Interests

Interview Preparation Tips

Interview preparation tips for other job seekers - Make yourself comfort an confident enough . That's all you need . Believe in yourself .

I appeared for an interview in Nov 2016.

Interview Questionnaire 

5 Questions

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and customer-focused individual with a strong background in customer service and problem-solving.

    • I have X years of experience in customer service roles

    • I excel at resolving customer issues and providing exceptional service

    • I am a strong communicator and team player

    • I am passionate about helping customers and ensuring their satisfaction

  • Answered by AI
  • Q2. What was you doing in your last job
  • Ans. 

    I was responsible for handling customer inquiries, resolving issues, and providing product information.

    • Handled customer inquiries via phone, email, and in person

    • Resolved customer issues in a timely and professional manner

    • Provided product information and recommendations to customers

    • Processed returns and exchanges

    • Assisted with inventory management and restocking

  • Answered by AI
  • Q3. Can you work in sales process
  • Ans. 

    Yes, I have experience working in sales processes and enjoy interacting with customers to meet their needs.

    • I have previous experience in sales roles where I successfully met sales targets

    • I am comfortable with upselling and cross-selling products or services to customers

    • I enjoy interacting with customers to understand their needs and provide solutions

    • I am familiar with using sales techniques to drive revenue and increas

  • Answered by AI
  • Q4. What do you know about Insurance
  • Ans. 

    Insurance is a contract between an individual and an insurance company, providing financial protection against potential losses.

    • Insurance is a form of risk management.

    • It involves the transfer of the risk of a potential loss from an individual to an insurance company.

    • Insurance policies are purchased to protect against various types of risks, such as property damage, liability, or health issues.

    • Premiums are paid by the i...

  • Answered by AI
  • Q5. What is your salary expectation
  • Ans. 

    My salary expectation is negotiable and dependent on the overall compensation package offered.

    • Express willingness to negotiate based on the overall compensation package

    • Research industry standards and company norms for similar positions

    • Consider factors such as benefits, bonuses, and career growth opportunities

    • Provide a salary range rather than a specific number

  • Answered by AI

Interview Preparation Tips

Round: HR Interview
Tips: First listen each question clearly,understand it & give answer confidently.

Skills: Sales, Confidence

I applied via Recruitment Consultant and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

6 Questions

  • Q1. Self introduce
  • Q2. About experience
  • Q3. About customer service
  • Q4. Role of csa
  • Q5. How to deal a customer
  • Ans. 

    Dealing with customers requires active listening, empathy, and problem-solving skills.

    • Listen actively to the customer's concerns

    • Show empathy and understanding towards their situation

    • Offer solutions or alternatives to resolve their issue

    • Remain calm and professional, even in difficult situations

    • Thank the customer for their business and offer assistance in the future

  • Answered by AI
  • Q6. How to handle an angry customers

Interview Preparation Tips

Interview preparation tips for other job seekers - Be polite, be confident

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Work shift time, location,Traval and low salary.

Interview Preparation Tips

Round: HR Interview
Experience: Self introduction (English)
Previous company working details,regicnaction of previous company.
Tips: No

Round: HR Interview
Experience: No
Tips: No

Skills: Soft Skills

I applied via Recruitment Consultant and was interviewed before Oct 2019. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. What is short term goal?
  • Q2. After 5 yrs where you see yourself in this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - Ans
1: as I said that my short term goal is i want achieve something in this year you for example you can say promotion.
2 : I said that after 5 yrs I see myself in this company as a manager.

I applied via Referral and was interviewed before Jan 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Asked about the job role
  • Q2. And how to sell any kind of products.
  • Ans. 

    To sell any kind of products, understand the customer's needs, highlight the benefits, and create a sense of urgency.

    • Listen actively to the customer's needs and preferences.

    • Highlight the benefits and unique selling points of the product.

    • Create a sense of urgency by emphasizing limited availability or time-sensitive promotions.

    • Address any objections or concerns the customer may have.

    • Close the sale by asking for the cust...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and good communication is essential.

Interview Questionnaire 

2 Questions

  • Q1. Why do you wants to do the job
  • Q2. When i did interview very well with full confident then also the company won't select me

I applied via Indeed and was interviewed before Feb 2021. There were 2 interview rounds.

Round 1 - HR 

(3 Questions)

  • Q1. What are your salary expectations?
  • Q2. Why are you looking for a change?
  • Q3. Tell me about yourself.
Round 2 - One-on-one 

(3 Questions)

  • Q1. Why should we hire you
  • Ans. I am experienced and an quick learner, can work in any environment with efficiency.
  • Answered Anonymously
  • Q2. What is credit card.
  • Ans. 

    A credit card is a plastic card that allows you to borrow money from a bank or financial institution to make purchases.

    • Credit cards have a credit limit, which is the maximum amount you can borrow.

    • You can use a credit card to make purchases online, in stores, or over the phone.

    • Credit cards charge interest on the amount you borrow, and may also have fees for late payments or going over your credit limit.

    • Some credit cards...

  • Answered by AI
  • Q3. What is your Salary expactation
  • Ans. For fresher : As I am fresher so i dont have any salary expactation just wanted to start my career with a reputed org. Like yours. For experience; Can go as per your expactations.
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. If you facing rejections so you are close to get hired.

I applied via Recruitment Consulltant and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction, hobbies, life goals
  • Q2. They will test spoken english, they asked me to speak for 30 minutes.

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare well on introduction they will ask about
1) goals
2) hobbies
3)relocation
4) process

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Customer Service Associate (Csa) interview?
iEnergizer interview process usually has 2 rounds. The most common rounds in the iEnergizer interview process are Resume Shortlist and HR.

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iEnergizer Customer Service Associate (Csa) Interview Process

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Interview experience

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iEnergizer Customer Service Associate (Csa) Reviews and Ratings

based on 22 reviews

4.5/5

Rating in categories

4.6

Skill development

4.4

Work-life balance

4.7

Salary

4.5

Job security

4.6

Company culture

4.5

Promotions

4.5

Work satisfaction

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