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Teleperformance Workforce Analyst Interview Questions and Answers
Teleperformance Workforce Analyst Interview Experiences
1 interview found
Anonymous
Selected
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
(1 Question)
- Q1. How will you manage RTA
Interview Preparation Tips
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Selected
I applied via Referral and was interviewed before Apr 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Do you have back-office experience working with an International Company?
- Q2. What was your last CTC?
- Q3. What is your salary expectation?
(3 Questions)
- Q1. Tell me about your experience. Please explain what was your roles and responsibilities in your last organization.
- Q2. Why did you leave your last organization?
- Q3. Are you comfortable working in rotational shifts?
It was an assessment for the Position of Executive WFM designed to evaluate proficiency in rostering techniques and Excel formulas. The task involved solving a series of challenges related to managing staff rosters across five sheets using functions like COUNTIF, SUMIF, and VLOOKUP.
Interview Preparation Tips
- Advance Excel
- WFM
- Scheduling
- Capacity Planning
- Resource Allocation
- Rostering
- MS Office
- Outlook
- email process
- Operations Management
1. Excel mastery is key.
2. Understand WFM concepts.
3. Practicing problem solving.
4. Showcases clear communication with international clients.
5. Research the company.
6. Stay flexible and adaptive.
7. Highlight analytical skills.
8. Demonstrate leadership potential.
9. Prepare thoughtful questions.
10. Follow up post-interview.
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Teleperformance Workforce Analyst Reviews and Ratings
based on 5 reviews
Rating in categories
|
Customer Care Executive
6.4k
salaries
|  ₹0.8 L/yr - ₹7.3 L/yr |
|
Customer Service Executive
6.1k
salaries
| ₹1 L/yr - ₹8 L/yr |
|
Customer Service Associate
6.1k
salaries
| ₹0.9 L/yr - ₹4.2 L/yr |
|
Team Lead
3.3k
salaries
| ₹1.1 L/yr - ₹8 L/yr |
|
Senior Customer Service Executive
2.9k
salaries
| ₹0.6 L/yr - ₹6 L/yr |
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