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Tech Mahindra Desktop Support Engineer Interview Questions, Process, and Tips
Top Tech Mahindra Desktop Support Engineer Interview Questions and Answers
- Q1. 1) What is Difference between shared printer and network printer?
- Q2. What is technical issue in Desktop support Engineer
- Q3. 3) What is dora process?
Tech Mahindra Desktop Support Engineer Interview Experiences
12 interviews found
Anonymous
Interview Questionnaire
4 Questions
- Q1. 1) What is Difference between shared printer and network printer?
- Ans.
A shared printer is connected to a single computer and can be accessed by other computers on the same network. A network printer is directly connected to the network and can be accessed by multiple computers.
Shared printer is connected to a single computer, while network printer is directly connected to the network.
Shared printer can be accessed by other computers on the same network, while network printer can be acces...
- Q2. 2) Tell any 5 dos commands?
- Ans.
DOS commands are essential for troubleshooting and managing Windows systems. Here are five commonly used commands.
DIR - displays a list of files and subdirectories in a directory
CD - changes the current directory
MD - creates a new directory
COPY - copies one or more files to another location
DEL - deletes one or more files
- Q3. 3) What is dora process?
- Ans.
DORA (Discover Offer Request Acknowledge) is a process used by DHCP to assign IP addresses to devices on a network.
DORA stands for Discover, Offer, Request, and Acknowledge.
It is a four-step process used by DHCP to assign IP addresses to devices on a network.
The Discover message is sent by the client to request an IP address.
The Offer message is sent by the server with an available IP address.
The Request message is sen...
- Q4. 4) what is ITIL?
- Ans.
ITIL stands for Information Technology Infrastructure Library. It is a framework for IT service management.
ITIL provides guidelines for IT service management processes and procedures.
It helps organizations to align their IT services with business needs.
ITIL consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.
ITIL certification is...
Skills evaluated in this interview
Ahmad Abdi
(5 Questions)
- Q1. What is difference between share printer and network printer?
- Ans.
A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.
Shared printer is connected to a single computer and shared over a network
Network printer is directly connected to the network
Shared printer requires the host computer to be turned on for printing
Network printer can be accessed by multiple users without relying on a single computer
- Q2. What is technical issues on desktop support engineer?
- Ans.
Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.
Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures
Resolving software issues like operating system errors, application crashes, and driver conflicts
Providing support for network connectivity issues, printer problems, and peripheral device malfunctio
- Q3. Is system is restart multiple times what was the issue?
- Ans.
The issue could be due to a hardware problem, software conflict, or a corrupt system file.
Check for any recent software installations or updates that may have caused conflicts
Look for any hardware issues such as overheating or faulty components
Check system logs for any error messages that may indicate a corrupt system file
Consider running diagnostic tests to identify the root cause of the restarts
- Q4. What is Dora process?
- Ans.
DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.
Discover: Identify the current state of IT operations
Observe: Monitor and analyze the performance and issues
Rationalize: Evaluate and prioritize improvements
Automate: Implement automation to streamline processes
- Q5. What is the latest OS?
- Ans.
The latest OS is Windows 11, released by Microsoft in October 2021.
Windows 11 is the latest operating system released by Microsoft
It was officially released in October 2021
Windows 11 comes with new features like a redesigned Start menu and Taskbar
Interview Preparation Tips
Skills evaluated in this interview
Selected
I applied via Referral and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. Difference between windows 10 and 11
- Ans.
Windows 11 is the latest version of the Windows operating system, with new features and improvements over Windows 10.
Windows 11 has a redesigned Start menu and taskbar compared to Windows 10.
Windows 11 offers better support for multitasking with features like Snap Layouts and Snap Groups.
Windows 11 has improved gaming capabilities with DirectStorage and Auto HDR support.
Windows 11 requires newer hardware specifications...
- Q2. Troubleshooting of Outlook .pst and . Ost
- Ans.
Troubleshooting Outlook .pst and .ost files involves checking for file corruption, repairing files, and ensuring proper synchronization.
Check for file corruption by running the Inbox Repair Tool (scanpst.exe)
Repair the files by creating a new Outlook profile or rebuilding the .ost file
Ensure proper synchronization by checking Outlook settings and server connectivity
Consider recreating the Outlook profile if issues pers
Interview Preparation Tips
What people are saying about Tech Mahindra
I applied via Naukri.com and was interviewed in Aug 2024. There was 1 interview round.
(2 Questions)
- Q1. Why tech Mahindra?
- Ans.
Tech Mahindra is a leading IT services company known for its innovative solutions and global presence.
Tech Mahindra has a strong reputation in the IT industry for providing cutting-edge solutions.
The company has a global presence, offering opportunities to work on diverse projects and with clients from around the world.
Tech Mahindra values employee growth and development, providing training and advancement opportunitie...
- Q2. After 5 years what do u see
- Ans.
After 5 years, I see myself as a senior Desktop Support Engineer leading a team and implementing innovative solutions to enhance user experience.
Leading a team of Desktop Support Engineers
Implementing innovative solutions to enhance user experience
Continuing professional development to stay updated with latest technologies
Possibly pursuing certifications to advance career
Tech Mahindra interview questions for designations
I applied via Naukri.com and was interviewed in Sep 2024. There were 2 interview rounds.
At a time did the interview of 14 peoples
(2 Questions)
- Q1. What is your education
- Ans.
Bachelor's degree in Computer Science
Bachelor's degree in Computer Science
Courses in networking, operating systems, and programming
Hands-on experience with troubleshooting and technical support
- Q2. Current company
Get interview-ready with Top Tech Mahindra Interview Questions
Selected
I applied via Walk-in and was interviewed in Oct 2023. There was 1 interview round.
(2 Questions)
- Q1. If system is restart multiple times, what was the issue?
- Ans.
The issue could be related to hardware failure, software corruption, or overheating.
Possible hardware failure such as faulty RAM or hard drive
Software corruption due to malware or corrupted system files
Overheating causing the system to shut down and restart
- Q2. It is mainly cause of hardware failure like ram, ssd, etc and also Some of software installation crashes, some updates or malware attacks.
Interview Preparation Tips
Skills evaluated in this interview
(1 Question)
- Q1. Where did you see yourself after 5 years
- Ans. Toady i'll search company after 5 years i se e this company who search search mee
(1 Question)
- Q1. Way to create user
- Ans.
To create a user, you can use the useradd command in Linux or create a new user account in Windows.
In Linux, use the useradd command followed by the username to create a new user account.
In Windows, go to Control Panel > User Accounts > Manage User Accounts > Add and follow the prompts to create a new user.
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Aug 2023. There was 1 interview round.
(8 Questions)
- Q1. What is roles and responsibilities of your previous company
- Q2. Why are you leaving previous company
- Q3. What is your expectations salary
- Q4. And what is your current salary
- Q5. Introduction your self
- Q6. From which command do you find ip address
- Ans.
You can find the IP address using the 'ipconfig' command in Windows or 'ifconfig' command in Linux.
In Windows, open Command Prompt and type 'ipconfig'. Look for 'IPv4 Address' under the network adapter you are using.
In Linux, open Terminal and type 'ifconfig'. Look for 'inet' under the network adapter you are using.
You can also use 'hostname -I' command in Linux to quickly find the IP address.
- Q7. How many members in your family
- Q8. What is your father occupation
Interview Preparation Tips
Skills evaluated in this interview
I applied via Approached by Company and was interviewed in Feb 2022. There was 1 interview round.
(2 Questions)
- Q1. Practically knowledge technical
- Q2. What is technical issue in Desktop support Engineer
- Ans.
Technical issues in Desktop Support Engineer involve hardware, software, network, and security problems.
Hardware issues such as malfunctioning components or peripherals
Software issues such as installation errors or compatibility problems
Network issues such as connectivity or configuration problems
Security issues such as malware infections or unauthorized access
Examples include printer not working, slow computer perform
Interview Preparation Tips
- CCNA
Skills evaluated in this interview
I applied via Naukri.com and was interviewed in Feb 2022. There were 4 interview rounds.
Exam used to determine an individual's skill or propensity to succeed in a given activity.
Java programming
(6 Questions)
- Q1. Share details of your previous job.
- Q2. Why should we hire you?
- Q3. Why are you looking for a change?
- Q4. What are your strengths and weaknesses?
- Q5. Tell me about yourself.
- Q6. Why should we hire you
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Nov 2020. There were 5 interview rounds.
Interview Questionnaire
6 Questions
- Q1. What is active Directory
- Ans.
Active Directory is a Microsoft service that manages network resources and user accounts.
It is used to authenticate and authorize users and computers in a Windows domain
It provides a centralized location for managing network resources such as printers and servers
It allows administrators to set policies and permissions for users and groups
It uses a hierarchical structure of domains, trees, and forests to organize resour...
- Q2. What is flishDNS
- Ans.
flushDNS is a command used to clear the DNS cache on a computer.
flushDNS is used to resolve DNS issues on a computer
It can be executed through the command prompt or terminal
It clears the DNS cache and forces the computer to retrieve new DNS information
It can improve internet connectivity and website loading times
- Q3. What is domain
- Ans.
A domain is a group of computers and devices on a network that are administered as a unit with common rules and procedures.
A domain is a logical grouping of network resources such as computers, printers, and servers.
It allows for centralized management of users, computers, and security policies.
Domains are commonly used in enterprise environments to provide a secure and organized network infrastructure.
Examples of doma...
- Q4. What is DNS
- Ans.
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
DNS is like a phonebook for the internet
It helps to locate websites by translating domain names into IP addresses
DNS servers store information about domain names and their corresponding IP addresses
DNS can also be used for email routing and other network services
- Q5. What is bitlocker
- Ans.
Bitlocker is a full disk encryption feature in Windows operating systems.
It encrypts entire hard drives to protect data from unauthorized access
It uses Advanced Encryption Standard (AES) encryption
It requires a password or smart card to access the encrypted data
It is available in Windows 10 Pro and Enterprise editions
It can be managed through Group Policy or Microsoft Endpoint Configuration Manager
- Q6. What is routing and switing
- Ans.
Routing is the process of forwarding data packets between different networks. Switching is the process of forwarding data packets between devices on the same network.
Routing involves determining the best path for data to travel between networks
Switching involves forwarding data packets between devices on the same network
Routing is typically done by routers, while switching is typically done by switches
Examples of routi...
Interview Preparation Tips
Skills evaluated in this interview
Tech Mahindra Interview FAQs
The duration of Tech Mahindra Desktop Support Engineer interview process can vary, but typically it takes about less than 2 weeks to complete.
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Tech Mahindra Desktop Support Engineer Interview Process
based on 11 interviews
1 Interview rounds
- Technical Round
Top Skills for Tech Mahindra Desktop Support Engineer
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Tech Mahindra Desktop Support Engineer Reviews and Ratings
based on 70 reviews
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