20+ Cart2India Online Retail Interview Questions and Answers

A shared printer is connected to a single computer and can be accessed by other computers on the same network. A network printer is directly connected to the network and can be accessed by multiple computers.

• Shared printer is connected to a single computer, while network printer is directly connected to the network.

• Shared printer can be accessed by other computers on the same network, while network printer can be accessed by multiple computers.

• Shared printer requires the comp...read more

Technical issues in Desktop Support Engineer involve hardware, software, network, and security problems.

• Hardware issues such as malfunctioning components or peripherals

• Software issues such as installation errors or compatibility problems

• Network issues such as connectivity or configuration problems

• Security issues such as malware infections or unauthorized access

• Examples include printer not working, slow computer performance, and internet connection problems

DORA (Discover Offer Request Acknowledge) is a process used by DHCP to assign IP addresses to devices on a network.

• DORA stands for Discover, Offer, Request, and Acknowledge.

• It is a four-step process used by DHCP to assign IP addresses to devices on a network.

• The Discover message is sent by the client to request an IP address.

• The Offer message is sent by the server with an available IP address.

• The Request message is sent by the client to request the offered IP address.

• The Ackn...read more

The issue could be related to hardware failure, software corruption, or overheating.

• Possible hardware failure such as faulty RAM or hard drive

• Software corruption due to malware or corrupted system files

• Overheating causing the system to shut down and restart

The latest OS is macOS Big Sur (11.0.1) for Mac and Windows 10 (20H2) for PC.

• macOS Big Sur was released on November 12, 2020 and features a redesigned interface and improved performance.

• Windows 10 (20H2) was released on October 20, 2020 and includes new features like a refreshed Start menu and improved notifications.

• Other recent OS releases include iOS 14 for Apple mobile devices and Android 11 for Android devices.

DOS commands are essential for troubleshooting and managing Windows systems. Here are five commonly used commands.

• DIR - displays a list of files and subdirectories in a directory

• CD - changes the current directory

• MD - creates a new directory

• COPY - copies one or more files to another location

• DEL - deletes one or more files

ITIL stands for Information Technology Infrastructure Library. It is a framework for IT service management.

• ITIL provides guidelines for IT service management processes and procedures.

• It helps organizations to align their IT services with business needs.

• ITIL consists of five core publications: Service Strategy, Service Design, Service Transition, Service Operation, and Continual Service Improvement.

• ITIL certification is widely recognized in the IT industry and can enhance care...read more

A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.

• Shared printer is connected to a single computer and shared over a network

• Network printer is directly connected to the network

• Shared printer requires the host computer to be turned on for printing

• Network printer can be accessed by multiple users without relying on a single computer

Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.

• Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures

• Resolving software issues like operating system errors, application crashes, and driver conflicts

• Providing support for network connectivity issues, printer problems, and peripheral device malfunctions

The issue could be due to a hardware problem, software conflict, or a corrupt system file.

• Check for any recent software installations or updates that may have caused conflicts

• Look for any hardware issues such as overheating or faulty components

• Check system logs for any error messages that may indicate a corrupt system file

• Consider running diagnostic tests to identify the root cause of the restarts

You can find the IP address using the 'ipconfig' command in Windows or 'ifconfig' command in Linux.

• In Windows, open Command Prompt and type 'ipconfig'. Look for 'IPv4 Address' under the network adapter you are using.

• In Linux, open Terminal and type 'ifconfig'. Look for 'inet' under the network adapter you are using.

• You can also use 'hostname -I' command in Linux to quickly find the IP address.

Active Directory is a Microsoft service that manages network resources and user accounts.

• It is used to authenticate and authorize users and computers in a Windows domain

• It provides a centralized location for managing network resources such as printers and servers

• It allows administrators to set policies and permissions for users and groups

• It uses a hierarchical structure of domains, trees, and forests to organize resources

• It can be integrated with other Microsoft services such...read more

Troubleshooting Outlook .pst and .ost files involves checking for file corruption, repairing files, and ensuring proper synchronization.

• Check for file corruption by running the Inbox Repair Tool (scanpst.exe)

• Repair the files by creating a new Outlook profile or rebuilding the .ost file

• Ensure proper synchronization by checking Outlook settings and server connectivity

• Consider recreating the Outlook profile if issues persist

Routing is the process of forwarding data packets between different networks. Switching is the process of forwarding data packets between devices on the same network.

• Routing involves determining the best path for data to travel between networks

• Switching involves forwarding data packets between devices on the same network

• Routing is typically done by routers, while switching is typically done by switches

• Examples of routing protocols include OSPF and BGP

• Examples of switching pro...read more

Bitlocker is a full disk encryption feature in Windows operating systems.

• It encrypts entire hard drives to protect data from unauthorized access

• It uses Advanced Encryption Standard (AES) encryption

• It requires a password or smart card to access the encrypted data

• It is available in Windows 10 Pro and Enterprise editions

• It can be managed through Group Policy or Microsoft Endpoint Configuration Manager

Windows 11 is the latest version of the Windows operating system, with new features and improvements over Windows 10.

• Windows 11 has a redesigned Start menu and taskbar compared to Windows 10.

• Windows 11 offers better support for multitasking with features like Snap Layouts and Snap Groups.

• Windows 11 has improved gaming capabilities with DirectStorage and Auto HDR support.

• Windows 11 requires newer hardware specifications compared to Windows 10, such as TPM 2.0 and Secure Boot.

• W...read more

DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.

• Discover: Identify the current state of IT operations

• Observe: Monitor and analyze the performance and issues

• Rationalize: Evaluate and prioritize improvements

• Automate: Implement automation to streamline processes

flushDNS is a command used to clear the DNS cache on a computer.

• flushDNS is used to resolve DNS issues on a computer

• It can be executed through the command prompt or terminal

• It clears the DNS cache and forces the computer to retrieve new DNS information

• It can improve internet connectivity and website loading times

A domain is a group of computers and devices on a network that are administered as a unit with common rules and procedures.

• A domain is a logical grouping of network resources such as computers, printers, and servers.

• It allows for centralized management of users, computers, and security policies.

• Domains are commonly used in enterprise environments to provide a secure and organized network infrastructure.

• Examples of domain names include microsoft.com, google.com, and apple.com.

DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.

• DNS is like a phonebook for the internet

• It helps to locate websites by translating domain names into IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• DNS can also be used for email routing and other network services