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Tech Mahindra Customer Service Advisor Interview Questions and Answers
Tech Mahindra Customer Service Advisor Interview Experiences
3 interviews found
Anonymous
(2 Questions)
- Q1. Tell me about yourself
- Ans.
Experienced customer service advisor with a passion for helping customers and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Example: In my previous role at XYZ Company, I consistently received positive feedback fr...
- Q2. Why did you leave your last company?
- Ans.
Seeking new challenges and opportunities for growth.
Desire for career advancement
Looking for a new challenge
Seeking better work-life balance
(2 Questions)
- Q1. Describe your previous KPI
- Ans.
Handled an average of 50 customer inquiries per day with a 95% resolution rate
Maintained a high level of customer satisfaction by resolving issues efficiently
Met or exceeded daily targets for number of inquiries handled and resolution rate
Utilized effective communication skills to address customer concerns and provide solutions
- Q2. Why do you want to join tech-m?
- Ans.
I want to join tech-m because of its reputation for innovation and commitment to customer satisfaction.
I am impressed by tech-m's track record of developing cutting-edge technology solutions.
I am excited about the opportunity to work in a dynamic and fast-paced environment.
I believe that tech-m's focus on customer satisfaction aligns with my own values and goals.
I am eager to contribute my skills and expertise to help
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Jul 2022. There were 3 interview rounds.
(1 Question)
- Q1. First introduction, then some cross questions regarding to your hobby,native place etc.And some questions about your work interests &knowledge.
(1 Question)
- Q1. There will be some language listening &writing skill test .
Interview Preparation Tips
I applied via Company Website and was interviewed in Jan 2022. There were 4 interview rounds.
About knowledge test
Particular topic for exmple covid-19
(1 Question)
- Q1. Computer type questions
Interview Preparation Tips
- PGDCA
What people are saying about Tech Mahindra
Interview questions from similar companies
I applied via Walk-in
Interview Questionnaire
1 Question
- Q1. The interview for vcs job in direct or online interview and what benefit for you to did this work for amazon?
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. They were random questions to check communication skills
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Aug 2020. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. Tell me about yourself
- Q2. Choose a topic and speak accordingly for atleast 2 minutes
- Ans.
The importance of effective communication in customer service
Effective communication builds trust and rapport with customers
It helps in understanding customer needs and providing appropriate solutions
Good communication reduces misunderstandings and conflicts
Examples: active listening, clear and concise language, empathy
Using positive language and tone to create a positive customer experience
- Q3. Tell me about your family
Interview Preparation Tips
Don't use fillers and try to keep everything to the point
I applied via Walk-in and was interviewed in Apr 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Self-introduction, JAM, typing speed, why should we hire you? what are your strengths?
Interview Preparation Tips
I applied via Campus Placement and was interviewed in Jul 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. They ask me for tell me about yourself and he ask me questions on my hobbies!
Interview Preparation Tips
Thank you
Interview Questionnaire
1 Question
- Q1. About our self or if u have NY process knoweledge
Interview Questionnaire
2 Questions
- Q1. To tell about yourself, and brief about work experience?
- Q2. In an interview, you have to speak on any topic? For instance I converse that, my hobby is to watch cricket, so the interviewer would ask to tell about your favorite cricketer.
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Tech Mahindra Customer Service Advisor Interview Process
based on 1 interview
Interview experience
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Tech Mahindra Customer Service Advisor Reviews and Ratings
based on 72 reviews
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