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Taurus BPO Services Senior Team Leader Operations Interview Questions and Answers

Updated 17 Mar 2021

Taurus BPO Services Senior Team Leader Operations Interview Experiences

1 interview found

Interview Questionnaire 

1 Question

  • Q1. If you're fresher Generally about yourself, if you're experience person about previous mature of job

Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Dec 2023. There was 1 interview round.

Round 1 - One-on-one 

(4 Questions)

  • Q1. How you are doing SLA Management
  • Ans. 

    SLA management involves monitoring and ensuring compliance with service level agreements.

    • Define clear SLAs with stakeholders

    • Monitor performance metrics regularly

    • Identify and address any deviations from SLAs

    • Implement corrective actions to improve SLA compliance

    • Communicate with stakeholders to manage expectations

    • Use technology tools for tracking and reporting

    • Provide regular reports on SLA performance

  • Answered by AI
  • Q2. They are asking situational questions for capacity planner
  • Q3. About previous experience in bpo domain
  • Q4. How to calculate the quality
  • Ans. 

    Quality can be calculated by measuring the conformance to requirements and customer satisfaction.

    • Quality can be measured by evaluating the extent to which a product or service meets the specified requirements.

    • Customer satisfaction surveys can provide insights into the quality of a product or service.

    • Defect rates, error rates, and rework rates can be used as indicators of quality.

    • Quality can also be assessed through fee...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - Technical 

(3 Questions)

  • Q1. Technical round was taken by the 2 operation managers. Quotations asked related to accounting entries, excel formulas, application based questions.
  • Q2. What is accounting entry for an invoice booking, accrual, prepayment and depreciation.
  • Ans. 

    Accounting entries for invoice booking, accrual, prepayment, and depreciation.

    • Invoice booking: Debit accounts payable, credit expense or asset account.

    • Accrual: Debit expense or asset account, credit accrual account.

    • Prepayment: Debit prepayment account, credit cash or accounts payable.

    • Depreciation: Debit depreciation expense, credit accumulated depreciation.

  • Answered by AI
  • Q3. Excel formulas to club two cell values and what are limitations of VLOOKUP formula.
  • Ans. 

    Excel formulas to club two cell values and limitations of VLOOKUP formula.

    • To combine two cell values in Excel, you can use the CONCATENATE function or the ampersand (&) operator.

    • Example: =CONCATENATE(A1, B1) or =A1&B1

    • VLOOKUP is a powerful Excel function used to search for a value in a table and return a corresponding value from another column.

    • Limitations of VLOOKUP include: it only searches in the leftmost column of th...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with accounting entries, good excel knowledge and few basic + advance excel formulas.
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Basic about quality
  • Q2. Intro and experiences
Round 2 - One-on-one 

(1 Question)

  • Q1. Basic about quality. As interviewer themselves are not more knowledgeable

Interview Preparation Tips

Interview preparation tips for other job seekers - Never ever join this organisation. If you want growth in your career and skilset.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Team Management
  • Q2. Metrics and SLA
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Aptitude Test 

I have passed the given test

Round 2 - Technical 

(1 Question)

  • Q1. Client round and manager round was there and i have cleared these technical rounds
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Case Study 

Home loan and LAP required documents

Round 2 - Group Discussion 

Knowledge of all products

Interview Preparation Tips

Interview preparation tips for other job seekers - Good Job

Interview Questionnaire 

1 Question

  • Q1. How do manage the shrinkage
  • Ans. 

    Shrinkage can be managed by implementing effective inventory control measures and conducting regular audits.

    • Implementing strict inventory control measures to prevent theft and loss

    • Conducting regular audits to identify and address any discrepancies

    • Training employees on the importance of shrinkage management

    • Using technology such as CCTV cameras and electronic article surveillance (EAS) systems

    • Analyzing data to identify p...

  • Answered by AI

Interview Questionnaire 

1 Question

  • Q1. All about people management and SLA Management

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Case Study 

Case study on a topic relevant to the job description.. need to attempt that in a specific time period

Interview Preparation Tips

Topics to prepare for Bill Gosling Outsourcing India Team Leader (Nontechnical) interview:
  • Team Leading
Interview preparation tips for other job seekers - be prepared by reading about company and questions related to team management.

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Taurus BPO Services Senior Team Leader Operations Salary
based on 6 salaries
₹2.9 L/yr - ₹3.8 L/yr
47% less than the average Senior Team Leader Operations Salary in India
View more details

Taurus BPO Services Senior Team Leader Operations Reviews and Ratings

based on 2 reviews

2.5/5

Rating in categories

2.5

Skill development

2.5

Work-Life balance

2.5

Salary & Benefits

2.5

Job Security

2.5

Company culture

2.5

Promotions/Appraisal

2.5

Work Satisfaction

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