Taurus BPO Services Senior Executive Interview Questions and Answers

Q1. Tell be about yourself
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Q1. About self details
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Q2. About self details and work experience
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Q3. Self details and work experience
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Q4. Asking about self details
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Q5. They will ask about work experience
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Voice and accent round

Q1. Can you tell me about yourself?
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Q2. What is your current salary?
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Q1. What makes you a suitable candidate for this position?
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Q2. What value do you hope to bring to this company?
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Q1. Introduction and all
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Q2. Previous work experience
Ans. 
I have 3 years of experience in customer service roles, including handling inquiries, resolving complaints, and providing product support.
• Worked as a Customer Service Representative at Company X for 2 years

• Managed a team of 5 customer service agents at Company Y

• Received positive feedback from customers for my problem-solving skills
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Typing test and listening test

Q1. Ms Excel shortcut keys
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Q2. Other troubleshooting questions
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Q1. Manager round will ask about your strengths and weakness
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Q2. Why do you want to join and all
Ans. 
I am passionate about providing excellent customer service and believe my skills align well with the role.
• Passionate about helping customers and resolving their issues

• Strong communication and problem-solving skills

• Previous experience in customer service roles

• Excited about the opportunity to work with a reputable company
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Q1. Tell me about yourself
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Q2. What difference between inbound and outbound
Ans. 
Inbound refers to receiving calls, while outbound refers to making calls.
• Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

• Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

• Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

• Examples: Inbound ...read more
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Q3. Tell about own hobbies
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Q4. How can handle customer
Ans. 
Handle customers with empathy, active listening, problem-solving skills, and professionalism.
• Practice active listening to understand customer concerns

• Show empathy and understanding towards customer's situation

• Use problem-solving skills to address customer issues effectively

• Maintain professionalism and remain calm, even in challenging situations
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Q1. Tell us about yourself
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Q2. How much salary expectation
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