Taurus BPO Services Customer Care Executive Interview Questions and Answers

Easy

Q1. Tell me about yourself, ur experience, your last day
Ans. 
Dedicated customer care executive with 3 years of experience in resolving customer issues and enhancing satisfaction.
• 3 years of experience in customer service roles, focusing on problem-solving and communication.

• Worked at XYZ Company, where I handled over 50 customer inquiries daily, achieving a 95% satisfaction rate.

• Trained new team members on effective customer interaction techniques, improving team performance.

• Last ...read more
Answered by AI
View 1 more answer
Q2. They will just check ur conference
Add your answer

Q1. Tell me about urself, Impromptu
Add your answer
Q2. What is sales ?
Ans. 
Sales is the process of selling products or services to customers in exchange for money or other forms of payment.
• Sales involves identifying potential customers

• Sales includes presenting products or services to customers

• Sales requires negotiating prices and terms with customers

• Sales involves closing deals and securing payment

• Sales also includes building relationships with customers to encourage repeat business
Answered by AI
Add your answer
Q3. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after their purchase or interaction with a company.
• Customer service involves addressing customer inquiries, concerns, and complaints in a timely and professional manner.

• It includes providing information about products or services, processing orders, and resolving issues to ensure customer satisfaction.

• Examples of customer service c...read more
Answered by AI
Add your answer

Q1. No any questions
Add your answer
Q2. Only says normal details
Add your answer

Q1. No any questions
Add your answer
Q2. Normal details only
Add your answer

Q1. Discussed work hour
Add your answer
Q2. Salary discussion
Add your answer

Q1. Directly meet vp
Add your answer
Q2. Discussion week off
Add your answer

Q1. Introduce yourself
Ans. 
I am a dedicated and empathetic Customer Care Executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong communication and problem-solving skills

• Empathetic and patient approach towards customers

• Ability to handle high-pressure situations
Answered by AI
Add your answer
Q2. What is customer service
Ans. 
Customer service is the assistance and support provided to customers before, during, and after a purchase.
• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It focuses on ensuring customer satisfaction and building positive relationships.

• Examples include answering phone calls, responding to emails, and handling returns or exchanges.
Answered by AI
View 1 more answer

Q1. Introduction yourself
Ans. 
I am a dedicated and experienced Customer Care Executive with a passion for helping customers and resolving issues.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, complaints, and providing solutions

• I have a strong ability to communicate effectively and empathize with customers

• I am proficient in using CRM systems and other customer service tools

• I strive to provide ...read more
Answered by AI
Add your answer
Q2. What do you understand from bpo
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out specific business tasks to a third-party provider.
• BPO involves outsourcing non-core business functions to specialized service providers.

• Common BPO services include customer support, technical support, data entry, and back-office operations.

• BPO companies help businesses save costs, improve efficiency, and focus on core competencies.

• Examples of BP...read more
Answered by AI
View 1 more answer
Q3. Why do you want to join bpo
Ans. 
I want to join BPO because I enjoy helping customers and providing excellent service.
• Enjoy interacting with customers

• Passionate about providing excellent service

• Excited about the fast-paced environment of a BPO

• Seeking opportunities for growth and development in customer care

• Interested in learning new skills and technologies
Answered by AI
Add your answer
Q4. Tell me how you spend your weekend
Ans. 
I usually spend my weekends relaxing at home, catching up on reading, watching movies, and spending time with family and friends.
• Reading books - currently reading 'Becoming' by Michelle Obama

• Watching movies or TV shows - recently watched 'The Queen's Gambit' on Netflix

• Spending time with family and friends - had a barbecue with friends last weekend

• Cooking or trying out new recipes - made homemade pizza from scratch
Answered by AI
Add your answer

Q1. Introduce Yourself
Add your answer
Q2. Where do you see yourself in 5 years?
Ans. I will be a part of the organization team where I will be managing the company.
Answered Anonymously
Add your answer