Taurus BPO Services Customer Care Executive Interview Questions and Answers

Q1. Tell me about yourself
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Q2. What difference between inbound and outbound
Ans. 
Inbound refers to receiving calls, while outbound refers to making calls.
• Inbound calls are received by the customer care executive, while outbound calls are made by the executive.

• Inbound calls are usually from customers seeking assistance or information, while outbound calls are made for sales or follow-ups.

• Inbound calls are typically toll-free for the customer, while outbound calls may incur charges.

• Examples: Inbound ...read more
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Q3. Tell about own hobbies
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Q4. How can handle customer
Ans. 
Handle customers with empathy, active listening, problem-solving skills, and professionalism.
• Practice active listening to understand customer concerns

• Show empathy and understanding towards customer's situation

• Use problem-solving skills to address customer issues effectively

• Maintain professionalism and remain calm, even in challenging situations
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Q1. Can you introduce yourself?
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Q2. What was experience details
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Q1. Asking details in bpo
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Q1. 1 Tell me about your self ?
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Q2. 2. How did you spend your last weekend?
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Q1. 1.Introduce about your self ? 2 . What is your hobbies?
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Q2. 3.How would you handle a angry customer? 4. Tell me about your favourite player ?
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Q1. Tell me about yourself ?
Ans. I told about my myself. He asked me only one question in final interview. The interviewer behaviour was not good nor humble . Hello rejected me on the basis of a simple question even I have given my introduction quit well .Then Interviewer told me to wait outside . After waiting for an hour , other HR told me to prepare about next process , and wait for the next round . They selected me in which process that I never wa...read more
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Q2. They only asked me one question in the final round
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Q1. Describe yourself
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Q2. Related studies
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Q1. Tell me about yourself
Ans. 
I am a dedicated and empathetic customer care executive with a strong background in resolving customer issues and providing exceptional service.
• Experienced in handling customer inquiries and complaints

• Skilled in de-escalating tense situations and finding solutions

• Strong communication and interpersonal skills

• Ability to multitask and prioritize tasks effectively
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Amcat test , version test

Q1. Tell me about yourself?
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping customers resolve their issues.
• Experienced in handling customer inquiries and complaints

• Skilled in providing excellent customer service

• Strong communication and problem-solving abilities

• Ability to remain calm and professional in stressful situations
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Q2. Describe your college life?
Ans. 
My college life was a mix of academics, extracurricular activities, and making lifelong friendships.
• Studied hard to maintain good grades

• Participated in various clubs and organizations

• Made friends from diverse backgrounds

• Balanced social life with academic responsibilities
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Q1. They will give any 1 topic to speak
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Q2. What are your hobbies?
Ans. 
My hobbies include reading, hiking, and playing the guitar.
• Reading: I enjoy reading fiction and non-fiction books in my free time.

• Hiking: I love exploring nature trails and going on outdoor adventures.

• Playing the guitar: I have been playing the guitar for several years and enjoy learning new songs.
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