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Jindal X Customer Care Executive Interview Questions and Answers
Jindal X Customer Care Executive Interview Experiences
8 interviews found
Anonymous
Selected
I applied via Walk-in and was interviewed in Feb 2024. There were 3 interview rounds.
(2 Questions)
- Q1. 1 Tell me about your self ?
- Q2. 2. How did you spend your last weekend?
(2 Questions)
- Q1. 1.Introduce about your self ? 2 . What is your hobbies?
- Q2. 3.How would you handle a angry customer? 4. Tell me about your favourite player ?
(2 Questions)
- Q1. Tell me about yourself ?
- Ans. I told about my myself. He asked me only one question in final interview. The interviewer behaviour was not good nor humble . Hello rejected me on the basis of a simple question even I have given my introduction quit well .Then Interviewer told me to wait outside . After waiting for an hour , other HR told me to prepare about next process , and wait for the next round . They selected me in which process that I never wa...
- Q2. They only asked me one question in the final round
Interview Preparation Tips
(2 Questions)
- Q1. Do you know the language?
- Ans.
Yes, I am fluent in multiple languages including English, Spanish, and French.
Fluent in English, Spanish, and French
Can effectively communicate with customers in multiple languages
Experience in handling multilingual customer queries
- Q2. Can you work 11 hours a day?
(2 Questions)
- Q1. Do you know the language
- Q2. Do you know the software?
- Ans.
Yes, I am familiar with various customer care software such as Zendesk, Freshdesk, and Salesforce.
Familiar with Zendesk, Freshdesk, and Salesforce
Proficient in using ticketing systems and CRM software
Experience in resolving customer queries and issues using software tools
Sameera Mohamed
Selected
I applied via Naukri.com and was interviewed in Mar 2023. There were 3 interview rounds.
(1 Question)
- Q1. About our career experience what we have shared
(1 Question)
- Q1. Why u choose this field?
Selected
I applied via Approached by Company and was interviewed before Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. Previous job exp and what was your role on there
- Ans.
I have 2 years of experience as a Customer Service Representative at XYZ Company.
Handled customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely manner
Provided product information and assistance to customers
Processed orders and returns
Collaborated with other departments to ensure customer satisfaction
- Q2. How you can handle angry customer on call
- Ans.
Stay calm, listen actively, empathize, apologize, offer solutions, follow up
Stay calm and composed throughout the call
Listen actively to the customer's concerns without interrupting
Empathize with the customer's emotions and show understanding
Apologize for any inconvenience caused, even if it wasn't directly your fault
Offer solutions to address the customer's issue and provide alternatives if needed
Follow up with the cu...
Interview Preparation Tips
Jindal X interview questions for designations
(6 Questions)
- Q1. What are your salary expectations?
- Q2. What is your family background?
- Q3. Share details of your previous job.
- Q4. Why are you looking for a change?
- Q5. What are your strengths and weaknesses?
- Q6. Tell me about yourself.
Letter Writing
(1 Question)
- Q1. What exact career do you think is good for you after 5 years
Interview Preparation Tips
(1 Question)
- Q1. Candidates last experience
Interview Preparation Tips
I applied via Walk-in and was interviewed before Nov 2021. There were 3 interview rounds.
(2 Questions)
- Q1. Introduction and conclusion of experience
- Q2. Eloborate the experience
On a particular topic... group discussion will go
Interview Preparation Tips
I applied via Referral and was interviewed before Jul 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Firstly HR asked about experience then checked confidence whether candidate can fit for the process or not so over all procedure was simple & smooth infact any candidate who having communication skills ave...
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
(2 Questions)
- Q1. Tell me about your self Yesterdays routine
- Q2. About women empowerment If you got a call from customer for the issue how you will help the customer for the resolution
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Apr 2022. There were 4 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself and about your work experience, if you have any.
- Ans. My Name is Lalit Singh Bisht and I am from Lucknow Uttar Pradesh. I completed my graduation in the year 2017 from L.U. I have 2 years of experience in the BPO sector.
- Q2. Your last work experience?
Reasoning, typing, listening, reading
(1 Question)
- Q1. Same as mentioned above.
Interview Preparation Tips
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Jindal X Interviews By Designations
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Jindal X Customer Care Executive Interview Process
based on 7 interviews
3 Interview rounds
- HR Round - 1
- HR Round - 2
- One-on-one Round
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Jindal X Customer Care Executive Reviews and Ratings
based on 78 reviews
Rating in categories
|
Customer Service Executive
235
salaries
|  ₹1.5 L/yr - ₹3.5 L/yr |
|
Customer Care Executive
151
salaries
| ₹1.5 L/yr - ₹4 L/yr |
|
Customer Service Associate
138
salaries
| ₹1.2 L/yr - ₹3.3 L/yr |
|
Customer Support Executive
132
salaries
| ₹1.5 L/yr - ₹4 L/yr |
|
Team Lead
73
salaries
| ₹2.1 L/yr - ₹6.6 L/yr |
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